Starbucks Coffee

+44 1530 417454

Flagstaff Island, Lountside, Ashby-de-la-Zouch LE65 1JP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee has several strengths that have been mentioned in the comments. Firstly, customers have praised the quality of the coffee, indicating that it is good. This is an important strength for Starbucks as it is a coffee-focused establishment and the quality of their coffee is crucial. Additionally, customers have mentioned that the seating in the coffee place is comfortable. This is important for customers who want to relax and enjoy their drinks in a comfortable environment.

Another strength mentioned by customers is the friendly staff and great service. This is important as good customer service can enhance the overall experience for customers and make them feel valued. Tasty drinks have also been mentioned as a strength, indicating that the taste of the drinks is satisfying to customers.

Furthermore, the convenience of the drive-thru service has been praised. Quick and friendly service is valued by customers who are looking for a convenient and efficient way to get their coffee. The availability of desks and power points for work meet-ups has also been mentioned as a strength. This caters to customers who are seeking a space to conduct work-related activities and provides them with the necessary amenities.

However, there are several weaknesses that have been mentioned in the comments as well. One of the main weaknesses is the slow service for walk-in customers. Customers have expressed frustration at the prioritization of the drive-thru customers, even when walk-in customers arrived before them. This can lead to long wait times for walk-in customers and creates an imbalance in the level of service provided.

Another weakness that has been mentioned is the lack of cleanliness in the customer seating area. Customers have observed that the walls around the seating area have not been cleaned and the tables are sometimes neglected to be cleared. This is a hygiene concern and can create a negative impression on customers. One comment specifically mentions a barista who was wiping her nose and did not sanitize afterward, which is unhygienic and unacceptable.

In addition, there have been complaints about the availability of ingredients for certain drinks. Customers have mentioned that Starbucks often does not have the latest drinks ingredients and there seems to be a lack of knowledge about the difference between blonde roast and normal coffee. This can lead to disappointment and dissatisfaction for customers who were expecting certain drink options.

Furthermore, there have been complaints about long wait times for drinks, even when the coffee place is not busy. This raises concerns about the efficiency and effectiveness of the service. Customers have questioned whether the issue is due to being short-staffed or if the drive-thru is prioritizing orders over the walk-in customers.

Lastly, one comment mentions the absence of filter coffee, which is rarely available. This limits the options for customers who prefer filter coffee and may deter them from visiting Starbucks.

In conclusion, Starbucks Coffee has strengths in terms of good coffee, comfortable seating, friendly staff, and tasty drinks. However, there are weaknesses in terms of slow service for walk-in customers, lack of cleanliness in the seating area, ingredient availability issues, long wait times for drinks, and the absence of filter coffee. These weaknesses need to be addressed in order to improve the overall customer experience and ensure customer satisfaction.

Best TL Reviews

Good coffee comfortable seating. Slow service as a walk in as they concentrate on the drive thru customers even ones after you. The walls around the seating area need a wipe down and the tables are sometimes neglected from being cleared. All in all a nice Starbucks but needs some attention to hygiene of the customer seating area.

Decided to pop in for an evening drink once rush hour had finished, we usually use the drive through. Although the staff are friendly and drinks service is great the tables were a little grubby, I’ve been in a few times since the summer and the walls next to the seating have the same stains on them for the last six months.

Batista full of cold. Kept wiping her nose. Didn't sanitise after! eeww yuck

Always seem to not have the latest drinks ingredients and possibly unaware of the difference between blonde roast and normal. Nearly every use of the drive through has come with disappointment

Friendly staff and great service. Tasty drinks too

Called in for a hot drink as we had been working outside on that day, que for the drive thru was long so decided to go inside and have a sit down, not too busy inside, served almost straight away but still had a 15 minute wait for our drinks, don't know what the issue was, short staffed or the drive thru prioritising orders, there were people still waiting when we'd finished our drinks who'd been stood there for a lot longer than us????, still, nice latte, but won't be waiting that long again.

Handy drive thru - quick and friendly service. Would be 5stars if they had filter coffee - very rarely do.

Drinks were OK, food was OK, visiting for work meet-up so desks and power points were very helpful.