Starbucks Coffee

+44 114 276 0962

1 Tudor Square, Sheffield City Centre, Sheffield S1 2LA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths: 1. Good coffee and matcha: Several comments mention the good quality of the coffee and matcha available at Starbucks. This shows that Starbucks excels in providing a satisfactory beverage experience to its customers.

2. Friendly and polite/helpful staff: Multiple comments highlight the friendly and helpful nature of the Starbucks staff. This is important as it creates a welcoming atmosphere for customers and improves their overall experience.

3. Good place to chill out: One comment mentions that Starbucks is a good place to relax and chill. This suggests that Starbucks provides a comfortable and inviting environment for customers to enjoy their coffee and spend some leisure time.

4. Decent selection of drinks: A comment mentions that Starbucks offers a decent selection of drinks. This indicates that customers have a variety of options to choose from, allowing them to find their preferred beverage.

Weaknesses: 1. Average service: One comment mentions that the service at Starbucks was average. This suggests that there might be areas where the staff could improve, such as response time or attentiveness, to provide better service to customers.

2. Unwelcoming greeting: A customer complaint states that there was no friendly greeting upon entering the store, with the staff informing them about the closing time instead. This highlights a missed opportunity to make customers feel valued and welcome.

3. Rude and unhelpful staff: A negative comment mentions an unpleasant interaction with a staff member who was described as rude, impatient, and unhelpful. This indicates that some employees may not consistently provide satisfactory customer service, which can negatively impact the overall experience.

4. Item out of stock: A complaint reveals that an item was out of stock, and the customer was met with an unhelpful response. This suggests that Starbucks might face challenges in maintaining inventory levels and effectively managing customer expectations when certain items are unavailable.

In conclusion, the strengths of Starbucks include good coffee and matcha, friendly and polite/helpful staff, a good place to chill out, and a decent selection of drinks. However, there are weaknesses displayed through comments about average service, an unwelcoming greeting, rude and unhelpful staff, and issues with item availability. Identifying and addressing these weaknesses can help Starbucks enhance its overall customer experience.

Best TL Reviews

Typical Starbucks. We like this Starbucks.Smaller than the other one in town. Staff were very nice. Good place.

Good coffee and matcha.

Hot drinks really nice. Prices good. Although the service was average and was told before I even ordered my drinks. That they were closing in an hour. No hello what can I get you.... not great to greet customers in this way

Visited 09/02/23 at 6:45pm

Staff very friendly, made me feel welcome which is a luxury in most places nowadays. Carried a conversation even whilst busy.

Exquisite coffees and milkshakes to the Steak Bake was quite that Scrumptious also Katie has good service and is funny

Friendly and polite/helpful staff and a good place to chill out and the selection of drinks are pretty decent loved the experience alot better then costa

One of us took a coffee today. Staff were very nice and friendly. Definitely welcoming place.

Typical Starbucks. Smaller than the other one in town on fargate, but the staff were very nice

Jeff is rude, impatient and unhelpful. An item was out of stock and we were just met with "we don't have that..." And the most painful pause possible.