Starbucks

+44 1267 231883

Parc Pensarn, Carmarthen SA31 2NF United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is a popular chain of coffee shops known for its fabulous coffee and friendly staff. However, as the comments above suggest, there are also several weaknesses that can affect the overall experience for customers.

One of the strengths of Starbucks is their coffee. Many customers rave about the quality and taste of their coffee. This is an important aspect for a coffee shop as it is the primary reason why customers visit. Starbucks has built a strong reputation for their coffee, which attracts loyal customers and ensures repeat business.

Furthermore, the friendly staff is also a strength of Starbucks. Customers appreciate being greeted with a smile and helpful service. The staff plays a crucial role in creating a positive atmosphere and making customers feel welcome. It's clear from the comments that some customers have had positive interactions with the staff, which enhances their overall experience at Starbucks.

However, one major weakness highlighted in the comments is the extremely slow service. Despite the friendly staff, slow service can be a major turn-off for customers, especially in a fast-paced society where people are always on the go. Customers expect efficient service and quick turnaround times, and when these expectations are not met, it can lead to frustration and dissatisfaction.

Another weakness mentioned is the abuse of the earpiece communication system. While this system is meant to streamline communication and improve efficiency, it seems to be used unnecessarily as a chat line. This can come across as unprofessional and may contribute to longer wait times for customers. The comments suggest that more focus on customer service rather than personal conversations could greatly improve the overall experience at Starbucks.

The cleanliness of the establishment is another weakness highlighted in the comments. Customers have complained about dirty floors, sills, and seats, which can be a major turn-off. A clean and well-maintained environment is important for customers to feel comfortable and enjoy their visit. It is crucial for Starbucks to prioritize cleanliness and ensure that the establishment is regularly cleaned to meet customer expectations.

Technical issues at the drive-thru and the lack of soap and a broken tap in the toilet were also mentioned as weaknesses. These issues can greatly impact the customer experience and reflect poor maintenance and attention to detail. It is important for Starbucks to address these technical issues promptly and ensure that the facilities are well-maintained to provide a positive experience for customers.

In terms of location and accessibility, Starbucks seems to benefit from being situated in the car park of Morrisons and adjacent to a fuel station. This makes it a convenient place for customers to stop by and grab a coffee. The comments highlight the convenience of the location, which is a strength for Starbucks.

Overall, while Starbucks has strengths such as fabulous coffee and friendly staff, there are also weaknesses that need to be addressed. Slow service, abuse of the earpiece communication system, cleanliness issues, and technical problems can greatly impact the customer experience. It is important for Starbucks to prioritize customer service, efficiency, cleanliness, and maintenance to ensure a positive experience for all customers. By addressing these weaknesses, Starbucks can continue to build its reputation and maintain customer loyalty.

Best TL Reviews

Fabulous coffee, friendly staff but extremely slow service , not a huge queue either . I'm not quite sure how I feel about their earpiece communication. I get it .... it's more professional than shouting to a colleague in busy periods, and it's less time-consuming than looking for a colleague but it's seems to be abused and used un necessary as a chat line . A bit more customer service please .

Absolutely shocking service all very miserable but worst was the state of the place the floor stinking with sand dirt and hair and the sills covered with the same with other things on the floor hasn’t been cleaned for weeks by looks of it! I had to ask if they could wipe the seats and chairs to sit down ????‍♂️ Coffee comes in a cardboard cup and poor quality never go there again!!!

They had technical issues at the drive through so I was stuck in the qué behind other cars which made me late for work. I just drove out with no coffee. Went in later in the day and used the loo no soap in toilet went to use the accessable loo to wash hands loo was full and did not flush no sign up saying out of use? there was soap so put that on hands but no water! as the tap was broken. Service was also slow in the Caffe. Best of luck

It’s a Starbucks, nothing amazing here. Coffee was good enough although expensive for what it is. Service was ok, friendly enough staff. Though if always feels like it takes a long time to make your order and they always prioritise drive through customers. No real charm or an appealing atmosphere, but at the end of the day, they serve caffeine!

Nice place, good location, unfortunately they didn’t have the drink I wanted so had to drive to cross hands to get it instead - thankfully it’s not far and one road

Visited late Saturday afternoon on the 18th Feb 2023 and it was very poor. The majority of tables were dirty, the temperature was cold and the team indifferent. 2 staff members were not busy and could have cleared the tables.

Disappointing on this occasion.

I've used this drive thru numerous times and it's consistently good. Friendly team, very quick and great drinks.

It is situated in the car park of Morrisons and there is an adjacent fuel station so altogether this is a great place to stop off.

Shocking staff, waited 8-10 minutes at the ordering point to silence, drove round to the window to see the staff all chatting instead of doing any work. One of them answered the window telling me to go back around, no apologies or willingness to admit their mistake.

Save your money and go to one of the independent places in town.

The best Starbucks in the UK with very kind and lovely staff absolutely refreshing to come here, emotionally, mentally, physically, you name it. Thank you and thanks again Josie and your colleagues.❤