Starbucks

+44 117 941 8677

821 Bath Rd, Brislington, Bristol BS4 5NL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is a popular coffee chain known for its friendly staff, delicious coffee, and extensive menu options. It offers a drive-thru service and has a convenient location with on-site parking. The store is well-maintained and clean, and occasionally offers promotions such as 2 for 1 on paninis. However, there are some weaknesses that need to be addressed such as slow service, inaccurate orders, and issues with cleanliness.

One of the strengths of Starbucks is its friendly staff. Multiple comments mention how the staff is always friendly and helpful. They take pride in their work and make an effort to cater to the needs of the customers. Positive interactions with staff members can greatly enhance the overall experience at Starbucks.

Another strength is the delicious coffee. Many comments mention that the coffee at Starbucks is always good. The brand has built a reputation for quality coffee, and this consistency contributes to customer loyalty.

The selection of breakfast and lunch options is also a strength of Starbucks. Commenters appreciate the variety of food options available, and describe them as lovely and delicious. Having a range of menu items allows Starbucks to cater to a wide range of customer preferences and needs.

The inclusion of a drive-thru option is another strength. It provides convenience for customers who are in a hurry or prefer to stay in their cars. This feature can attract more customers and boost sales.

Starbucks also offers on-site parking, which is convenient for customers who choose to visit the store in person. Having an accessible and convenient parking lot can make it easier for customers to choose Starbucks over competitors.

However, there are some weaknesses that need to be addressed. One comment mentions that the staff needs to listen better, indicating that there may be instances where miscommunication or mistakes occur. This can lead to incorrect orders and customer dissatisfaction.

Cleanliness is another weakness mentioned in the comments. One customer mentions cobwebs and dust on glasses, which raises concerns about the hygiene of the store. Maintaining a clean environment is crucial for attracting and retaining customers.

Another weakness is slow service, particularly in the drive-thru. Waiting for an extended period of time can frustrate customers and deter them from returning. In one comment, a staff member had to repeatedly wipe down surfaces to keep them from getting soaked, indicating a potential issue with the efficiency of the store's operations.

Inaccurate orders are also mentioned as a weakness. One customer shared their experience of receiving an incorrect drink and the staff member's lack of apology. Consistently getting orders wrong can lead to customer dissatisfaction and a decline in sales.

Lastly, one comment mentions that the location is situated next to a busy road, which can result in traffic congestion. This can be a downside for customers driving to the store, as it may inconvenience their visit.

In conclusion, Starbucks has several strengths that contribute to its popularity, including friendly staff, delicious coffee, a variety of menu options, drive-thru service, and on-site parking. However, there are weaknesses that need to be addressed, such as slow service, inaccurate orders, issues with cleanliness, and the inconvenience of being located next to a busy road. By addressing these weaknesses and maintaining their strengths, Starbucks can continue to attract and retain customers.

Best TL Reviews

This place has never failed to disappoint. The staff are always friendly, coffee is always delicious and the selection of breakfast/lunch options is just lovely.

I never have a problem with this place so definitely recommend.

Nice coffee. Nice food.

Staff need to listen better and muzak doesn't help when they have one ear covered by a drive-thru headset. Don't forget the cobwebs and glass with dust you could write your name in.

Good service as we used the drive thru but I would strongly recommend an installation of shelter over the order station and the collection booth to avoid both the staff and customers from getting soaked during wet weather.

The poor staff member was having to repeatedly wipe down the surfaces to keep them from getting soaked.

Consistently rubbish. So so expensive and constantly get my order wrong. Drive through so slow. Asked for praline hot choc was given half a cup of warm milk no cream and literally half full for £4.70. Took it back and the girl rolled her eyes no apology. Absolutely shocking, not the first time this happened they don’t fill the drinks properly. Go to costa or coffee one don’t waste your money here.

Great staff here especially Jade & Tia! Always so friendly and helpful and of course, Amazing coffee x

Good drive thru location on the Bath Rd. Decent enough coffee, plenty of parking, and the location is modern and clean.

The staff are always incredibly friendly and helpful. They take pride in their work, ensuring to cater to any needs and answer any questions. Customer service is also some of the best I've experienced from a Starbucks (or any coffee shop for that matter).

Definitely worth stopping when traveling on the Bath road!

Lovely starbucks, staff was polite and all the drinks was spot on ????

Very well maintained and clean. Staff are very friendly and they occasionally have promotions such as 2 for 1 on paninis.

They have on-site parking and also a drive thru.

The only downside is that if you drive, this place is situated next to a very busy road so you will have to pick your time to visit to skip the traffic.