The Shoulder of Mutton Mirfield

+44 7916 643767

59 Lee Grn, Mirfield WF14 0AE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Shoulder of Mutton Mirfield

The Shoulder of Mutton in Mirfield has received a mix of both positive and negative comments regarding its customer service, beer selection, atmosphere, and staff behavior. It is important to consider these comments in order to evaluate the strengths and weaknesses of this establishment.

Starting with the negative comments, it is clear that some customers have had unpleasant experiences with the customer service at The Shoulder of Mutton Mirfield. They describe the service as "rubbish" and claim that the staff are rude, shouting profanities and being unwelcoming. Some customers even mention that the female owner has shouted at multiple customers. These comments suggest that there is a serious issue with the behavior of the staff and the owner, which undoubtedly creates a negative atmosphere for customers. Such behavior might make customers feel unwelcome and deter them from returning to the pub.

Additionally, there is a comment about wrongfully dismissing an individual for personal reasons. Although the specifics are not mentioned, it raises concerns about the fairness and professionalism of the establishment. Treating employees unfairly can tarnish the pub's reputation and may raise questions about its values and ethical standards.

On a positive note, some customers have praised the selection of beers and the availability of screens for watching football matches. This indicates that The Shoulder of Mutton Mirfield may have a strong variety of drink options and create a welcoming environment for sports enthusiasts. The presence of good screens for football games is likely to attract a specific target audience, enhancing the pub's overall appeal.

Another positive aspect highlighted by customers is the comfortable and well-ordered premises, along with friendly staff. This shows that the pub has created a pleasant atmosphere and offers a positive experience to its patrons. The fact that the staff is described as chatty and friendly suggests that they are engaging with customers and making an effort to provide excellent service.

Moreover, the locally sourced and tasty pub grub is commended, along with reasonable prices. This reflects positively on the quality of the food served at The Shoulder of Mutton. By offering locally sourced ingredients, the pub demonstrates a commitment to supporting local suppliers and providing a higher quality dining experience. Reasonable pricing is another strength and may attract customers who are conscious of their budget.

Furthermore, there is a comment about feeling welcome after not visiting for years. This indicates that The Shoulder of Mutton has maintained a positive reputation among locals and has succeeded in creating a friendly and inviting atmosphere. The social aspect of the pub is also appreciated, suggesting that it serves as a hub for the local community.

In conclusion, The Shoulder of Mutton Mirfield has strengths such as a good selection of beers, screens for football matches, comfortable premises, friendly staff, locally sourced food, and reasonable prices. However, the negative comments indicating poor customer service, rude behavior from staff, and questionable dismissal practices are weaknesses that cannot be ignored. To improve, the pub should address these issues by improving customer service, addressing staff behavior, and ensuring fair treatment of employees. By focusing on these areas, The Shoulder of Mutton Mirfield can enhance its strengths and create a more positive and welcoming experience for its customers.

Best TL Reviews

Customer service here is absolutely rubbish.

Screams in customers faces. And possibly waters drinks down. The husband was more understanding

Great selection of beers. Good screens for football

Wrongfully dismissed for dating someone the owner didn’t like some time ago and tried to come in and have a few quiet drinks with some friends and as soon as I step foot into the pub, the owner shouted profanities at me then shouted at me to leave. Will not be returning, friends also felt very unwelcomed.

Comfortable with friendly staff who maintain a well ordered premises. Highly recommended.

Drinks are alright however the staff/owner are very rude. Saw the female owner shouted at multiple customers

Staff are really chatty and friendly. Food is pub grub but all locally sourced and tasty. Prices are reasonable

First time in the pub, really liked it, great selection of lagers, one of the best I've seen, will have to try the food next time

I called there for a drink very recently after not

being in there for years and was made very welcome. The hosts and company were excellent and the friendly local atmosphere was brilliant