Quick Facts About Starlight Nails & Spa
Starlight Nails & Spa has both strengths and weaknesses based on the comments provided. Here is an analysis of the strengths and weaknesses of the place:
Strengths:
1. Skilled and Gentle Nail Technicians: One customer mentioned that their stylist, Richard, did an excellent job on their nails. They appreciated his gentle approach and the smooth finish of their nails. This comment suggests that there are skilled technicians at Starlight Nails & Spa who can provide high-quality service.
2. Friendly and Helpful Staff: Several customers mentioned the friendly and welcoming atmosphere of the place. They appreciated the staff's friendliness and the positive customer service experience they had. This indicates that Starlight Nails & Spa has a friendly team that creates a welcoming environment for customers.
3. Clean and Sleek Setting: Some customers complimented the cleanliness and appearance of the salon. They mentioned that the place looks amazing and sleek. A clean and attractive setting can enhance the overall customer experience and make them feel more comfortable.
4. Attention to Design and Detail: A customer mentioned that they loved the details and design on their nails. This suggests that the salon pays attention to the individual preferences and desires of their customers, providing them with personalized and aesthetically pleasing nail designs.
5. Durability of Service: One customer stated that they found their nails to be durable. This indicates that Starlight Nails & Spa uses quality products and techniques that ensure long-lasting results.
Weaknesses:
1. Poor Customer Service: A few negative comments highlight poor customer service experiences. Customers mentioned that the staff was not respectful of their time, changed prices unexpectedly, and did not provide satisfactory service. This suggests that there may be inconsistencies in the quality of customer service at Starlight Nails & Spa, which can negatively impact the overall experience for some customers.
2. Lack of Communication: One customer mentioned that the nail technician did not ask for their color preference and used a see-through pink, which they did not like. This highlights a lack of communication between the technician and the customer, indicating that there may be instances where the salon does not effectively communicate with customers to meet their specific needs and preferences.
In conclusion, Starlight Nails & Spa has a number of strengths, such as skilled technicians, friendly staff, a clean setting, attention to design, and durability. However, the salon also has weaknesses, including poor customer service and occasional lack of communication. These weaknesses should be addressed in order to improve the overall customer experience and reputation of the place.
Best TL Reviews
The customer service was poor and I did not like how they said one price then change it after the work was done. People these reviews are meant to subject the retailer to change or do not patronize. I see so many reviews on customer service. If you find an establishment that does not respect your money move in to another location.
I went to this place a few times before but I stopped because customer service was bad. I went back today for my eyebrows. I went in to asked the wait time and said ok ima turn my car off and come back in and wait.he told me once I leave out he can’t hold my spot in line and mind you it’s already a 45 min wait. That was it for me.. time for a new spot. Just to turn my car off smh
I am new to the area and went in to get my nails done and had Richard as my stylist. He did an absolutely phenomenal job. He was gentle with my nails, they are smooth with no bubbles and completed too perfection. This is by far my most favorite set and my new favorite nail tech. Thank you so much❤️
The service at this location was amazing so friendly and clean place looks amazing will continue to come here for my nails and pedicure.
I just love the details & design Richard put on my nails. The service is excellent.
Great staff. Friendly place. Awesome nails.
Worst set I’ve gotten in a long time shaping is great but they look terrible didn’t even ask me what color pink I wanted, used a see through pink now you see my outgrow.
Sleek. Cute. Smooth design. And durable as well. I love my nails and enjoyed my first time in your shop! Thanks.
Place Pictures
Starlight Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Credit cards
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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