Subway

+44 121 707 5599

1101-1103 Unit 2, Bank House, Warwick Rd, Birmingham B27 6RA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Subway

Subway is a popular fast-food chain that offers a variety of sandwiches, salads, and wraps. While there are both positive and negative comments about the Subway location in question, it is important to assess the strengths and weaknesses to provide an objective analysis.

Starting with the strengths, the first comment mentions being greeted with a smile by an employee named Penny. This indicates that the staff at this Subway location provide friendly customer service, which is essential for a positive dining experience. The second comment also praises Penny for her professionalism and suggests that she deserves a pay raise or an offer of employment. This shows that there are employees who go above and beyond to provide excellent service. Additionally, the comment mentions that the restaurant is clean, friendly, and offers healthier options. This suggests that the management has made efforts to improve the overall experience for customers.

Another strength of this Subway location is its convenient location on the 37 bus route and its proximity to Acocks Green train station. This makes it easily accessible to customers using public transportation. Furthermore, the comment mentions that all footlong subs are priced at £5 each at 5 pm, which can be seen as a value for money deal. This could attract customers looking for affordable meal options.

However, there are several weaknesses that need to be addressed. The first comment mentions that the employee mistakenly quoted the wrong price, causing confusion and almost resulting in the customer paying double the intended amount. This highlights a lack of attention to detail and accuracy in pricing, which could potentially cause dissatisfaction among customers. Additionally, the comment mentions that the portion of toppings was less than half, indicating inconsistency in portion sizes. This suggests a lack of quality control and attention to ensuring that customers receive the correct amount of toppings.

The second comment brings up a significant concern regarding the halal status of the chicken tikka sandwich. The customer expresses disappointment upon being informed that the sandwich is not halal, despite observing a significant Muslim population visiting the Subway location. This implies a lack of catering to the specific dietary needs and preferences of the local community. Given the customer's disappointment, it is evident that this issue could potentially deter Muslim customers from visiting the Subway location.

Another weakness is mentioned in the comment stating that the customer did not receive the correct food order. This indicates poor service and highlights a lack of attention to customer orders and accuracy in food preparation. Such incidents can leave customers dissatisfied and unlikely to return to the restaurant.

Furthermore, the comment about not participating in Christmas discounts on the app suggests that the Subway location is not consistent with promotions and discounts offered by other stores in the area. This can be seen as a missed opportunity to drive customer loyalty and attract new customers during the holiday season.

In conclusion, the strengths of this Subway location include friendly and professional staff, a clean and friendly environment, and convenient accessibility. On the other hand, the weaknesses identified include pricing inaccuracies, inconsistency in portion sizes, a lack of halal options, incorrect food orders, and failure to participate in promotional offers. By addressing these weaknesses, the Subway location can enhance customer satisfaction, attract a wider range of customers, and improve overall business performance.

Best TL Reviews

My 1st visit, he mistakenly quoted me half for large portion but I almost paid double, good portion dorritos but less than half portion toppings, dry lunch hefty price.

Went in on Saturday after work for a quick bite to eat, was greeted with a smile by Penny. Been in a few times and always been satisfied with the service. Great worker!

Served by penny very polite professional even working all alone with no additional help she deserves a pay raise or I would be happy to employ her as good staff are hard to find

I’ve come in a few times. I always get foot long chicken tikka… I’ve been told today it’s not halal. Surprisingly alot of Muslim people come to this subway, it would be more convenient if majority of the stuff were halal. Me and my family love that subway since it’s the closest one to us. But we were very disappointed at the fact that we’ve been told it’s not halal:(

An amazing Subway restaurant in Acocks Green with very friendly and professional staff and serving sandwiches at the correct Subway prices. At 5pm all foot longs are £5 each. I would recommend coming and eating here. This restaurant is located on the 37 bus route and isn't far from Acocks Green train station. 10/10

Poor service food i ordered I didn’t get got something totally different won’t be ordering from there again

Do not participate in the Xmas discounts on the app, bah humbug! Even though the majority of stores in Birmingham do.

Went for lunch with kids after bowling ,Kudos to the new management of Subway acocks green ,the store has really turned over a new leaf ,cleaner ,friendlier and healthier experience for us all ...will definitely go again, they have changed location much better location than before with ample parking , wish it was halal too.