Sunny & Shears

+1 401-941-1900

1250 Post Rd, Warwick, RI 02888 United States of America

Open Today: -

Quick Facts About Sunny & Shears

Sunny & Shears is a popular salon that has received mostly positive reviews from their customers. They have a dedicated and loyal client base, indicating their strengths in various aspects of their business. However, there are a few areas where they seem to have weaknesses as well. Let's discuss both their strengths and weaknesses in detail.

Strengths:

1. Trustworthy and Experienced Staff: The salon has a hairstylist named Jaime, who is highly trusted and recommended by one of the customers. This shows that the staff at Sunny & Shears are reliable and experienced in their field. The fact that the customer and her family have been going to the salon for many years reflects the trust they have established with their clients.

2. High Customer Satisfaction: The comments consistently mention that the customers are happy and satisfied with the services provided by Sunny & Shears. This is a significant strength as it shows that the salon prioritizes customer satisfaction and ensures that each client leaves happy and content.

3. Attention to Detail: The comment about the professionalism and attention to detail in both hair dyeing and tattooing indicates that Sunny & Shears is meticulous in their work. Attention to detail is crucial in both hair styling and tattooing, as it ensures the end result is precise and of high quality.

4. Personalized and Caring Service: The salon is commended for caring about their customers as individuals and not just treating them as a source of revenue. This personalized service is crucial as it fosters a strong relationship between the salon and the customers, making them feel valued and appreciated.

5. Clean and Accommodating: Sunny & Shears is praised for its cleanliness and its accommodating nature. A customer specifically mentions that they follow all the COVID-19 protocols and go above and beyond for cleaning and sanitizing. This attention to hygiene is crucial in gaining the trust of customers, especially during a pandemic.

Weaknesses:

1. Inconsistency in Service: Although the majority of the comments are positive, there are a couple of negative reviews that mention poor experiences. One customer mentioned that the stylist gave them an uneven and unsatisfactory haircut. Another customer complained about not receiving a call back for an appointment and difficulty in reaching the salon via phone. These inconsistencies in service can be seen as weaknesses, as they indicate a lack of attention to customer needs and responsiveness.

2. Lack of Communication: Two negative comments point towards a lack of communication from the salon's side. One customer mentioned that they made an appointment for a piercing but did not receive a response and had to follow up multiple times. Similarly, another customer complained about never being able to contact the salon as their phone was always busy. These issues can lead to frustration and dissatisfaction among customers.

In conclusion, Sunny & Shears has several strengths, including a trustworthy and experienced staff, high customer satisfaction, attention to detail, personalized service, and maintaining cleanliness. However, there are some weaknesses in terms of inconsistency in service and a lack of communication. To improve, the salon should focus on addressing these weaknesses and ensuring consistent and timely communication with their customers to maintain their reputation and retain their loyal client base.

Best TL Reviews

I have no worries or anxiety when Jaime does my hair. I trust her completely. Whether it be a hair cut, colour or style, she does a beautiful job. As I look around at other customers getting their own hair done, all I see are happy satisfied customers. I've been going to Sunny & Shears for many year's now and can't imagine myself going anywhere else. My entire family goes there now. Jaime also did My daughter's wedding parties hair including my husbands cut and style.

My son doesn't get his hair done there, but does go over to the other side to see the tattoo artist.

Whether it be ink or dye, you will undoubtedly be impressed by the professionalism and attention to detail. Check them out.

Sunny & Shears is the best!

They really care about you as an individual, not just your billfold.

They want nothing more but to make sure that when you leave their salon, you are happier than happy with their work.

I recommend Sunny & Shears

100%.

They are very caring people ❤️

Dottie MTJ,

WEST WARWICK, RI

Excellent work and price both for my hair and tattoo.. great staff all around and as knowledgeable and courteous as anyone could ask for.

I've been going here for over 15 years when the building was across the street. Always love how my hair comes out and piercings. Clean, and accommodating.

The BEST! Steph does my hair. They follow all the Covid rules and go above and beyond for cleaning and sanitizing while you're there. Just make an appointment before going in. My hair has never looked better! Thank you, Steph!

i wanted a pixie cut and the lady shaved half my head. she also did an awful job of shaving it. it was all uneven and it felt like my hair was being ripped out. when i told her i didnt want it shaved she said "it will grow out how i want it" i will absolutely never be coming back here again

Great place, good work and lovely staff. Very satisfied with my experience here.

i got my hair cut there awhile back, hacked half of it off, it was uneven and looked horrible. recently, made an appointment for a piercing 3 days ago, they never got back to me so i called them back and they still never got back to me. and they never answer their phone, always “busy”