Quick Facts About T-Nails & Spa
T-Nails & Spa Place has both strengths and weaknesses, according to the comments provided. It is important to analyze these comments to gain a comprehensive understanding of the business's performance.
Starting with the strengths, one customer mentioned that the employees at T-Nails & Spa Place were kind and time-efficient. This creates a positive customer experience, particularly for individuals with busy schedules. The long-lasting and good-quality products were also appreciated by this customer, as they mentioned being constantly engaged in activities that typically result in broken nails. The cleanliness of the business place was consistently praised in the comments, suggesting that the salon maintains a hygienic environment. Additionally, a nail technician named Bella was praised for her professionalism and excellent work.
Some customers specifically complimented the nail and pedicure services. One customer stated that they loved the way their nails turned out after their second visit to T-Nails & Spa Place. They described the service as quick and friendly, and expressed satisfaction with the cleanliness and welcoming atmosphere of the salon. Another customer mentioned that Sophie did a great job on their nails, while Mimi or Amy excelled at providing pedicures. These positive experiences with specific technicians could help build a loyal customer base.
Affordable prices were also highlighted as a positive aspect of T-Nails & Spa Place. One customer mentioned that the prices were awesome and another mentioned that they were affordable. This could attract price-conscious customers who are looking for quality services at a reasonable cost.
However, the comments also highlight some weaknesses of T-Nails & Spa Place. One customer expressed extreme dissatisfaction with their nails, stating that they paid $58 for the "ugliest set" they had ever received. They specifically mentioned that their little sister could do a better job with the design. Similarly, they mentioned needing to go to another salon to get a color change because they strongly disliked the outcome of the design. This suggests a lack of skill or attention to customer preferences when it comes to nail art and design.
Another customer mentioned that although they gave a high rating for cleanliness and customer service, they wished T-Nails & Spa Place had more options for gel and powder colors, as well as more updated designs. This indicates that the business may need to enhance its offerings to stay in line with current trends and meet customer demands. The customer also mentioned an issue with appointment management and overbooking, leading to long wait times and inconvenience.
Furthermore, one customer claimed that T-Nails & Spa Place did not have good customer service skills. They shared an experience where they were unable to receive a manicure despite requesting one, stating that the staff claimed to have no time despite it being a Tuesday morning. This indicates a lack of organization and communication within the salon, which can create negative experiences and impact customer satisfaction.
In conclusion, T-Nails & Spa Place has received mixed feedback from customers. While there are strengths such as kind and time-efficient employees, long-lasting products, cleanliness, and positive reviews for specific technicians, there are also weaknesses including dissatisfaction with nail designs, limited options for colors and designs, and issues with appointment management and customer service. These observations provide valuable insights for the business to consider in order to improve and meet customer expectations.
Best TL Reviews
I would give no stars if it was possible. I paid $58 dollars for the ugliest set I have ever gotten, literally my little sister can do a better job with the design. I honestly don't mind paying for the work that is done since it's time consuming but the fact that I have to go to another nail place to get a color change cause I strongly dislike the outcome of the design that's what is upsetting. The expectation vs the reality not even close! I would say don't even bother with the designs there. Definitely deserve a refund. I literally waited a week to get my nails done with Sophia and I regret it now. Needless to say I won't be returning.
This was my second time here and I love the way my nails came out ! I always get my nails done along with pedicures.Service is quick and friendly ! Business place is very clean and welcoming .
This Nails & Spa has very kind employees. They are time efficient on a hurry schedule like mine. Their product lasts and is good quality, I should know I am constantly cleaning and washing with my hands and so far no broken nails. Overall I say their my go to for stress relief back massageing recliners work, and for that little boost of beauty I want. Clean and sanitary...
I gave it 4 stars for the cleanliness and customer service. I don't remember the lady who did my nails, but she was so focused, detailed and delicate. I get scared seeing the tools because I'm scared I'll get cut due to past experiences, but she never took her eyes off my fingers. They wipe down all stations before you are seated, and are great at communicating when you call or walk in. I just wish they had more options for gel and powder colors and updated there designs to what is trending. This is what I ended up with, which is nice, but initially not the color I wanted.
Bella was very professional and she did a Great job on my daughter's nails.
So nice I love pedicure, manicure they are awesome prices also are affordable.
Loved some of techs but they are unprofessional at times. Sophie is amazing on the nails and Mimi or Amy does phenomenal on the feet.’the waits are long even with appts. I am usually patient ( got told to come 3 hours later than appt) but the moment I was 2 minutes late they took my name off the list. That did it for me.
Response to owner : I was only 2 minutes late I called and said I’m 5 minutes away and just wanted to let you know you said because I wasn’t there when it was my time you guys took me off the list. Please do not be misleading to people. Then I stated my prior appointment I called prior to the appointment time and you asked me to move it an hour back; just to come in when requested and not be ready . At this point I was asked to return after 2. Same with my appointment for a party of two, I brought my sister we had appointments you were not prepared she had to compensate by going with techs other than the ones I scheduled appointments with. My problem is simply if the customer is late there’s a problem but I exercised patience with you guys multiple times and wasn’t given the same respect. I’m not the only customer you’ve had upset about the overbooking or accepting people creating poor timing even with appointments.
I wish I could give it more stars because our nail techs were good. I paid 36.00 NOT including tip for my pedicure. I could have went elsewhere for 25.00, it was badic yet they stated it was an upgraded pedicure. My mom got the ULTIMATE one and it was basic EXCEPT they take all the dead skin off. The issue I had was when we initially got there we asked for a pedicure AND manicure. They did our feet and said sorry we can't do manicure we have no time. It was a Tuesday at 11am? How is this possible. We were here before and CLEARY stated what we wanted. I will never return to this DISGUSTING place that has NO CUSTOMER SERVICE skills.
Place Pictures
T-Nails & Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
|---|---|
| Tuesday | 09:30 AM - 06:00 PM |
| Wednesday | 09:30 AM - 06:00 PM |
| Thursday | 09:30 AM - 06:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places