Quick Facts About Tacos El Único
Strengths:
1. Good food: The first comment mentions that the food at Tacos El Único is good. This is a significant strength as the taste and quality of the food is a crucial factor in attracting and retaining customers.
2. Acceptable prices: The first comment also mentions that the prices at Tacos El Único are reasonable and in accordance with the food ordered. This is a positive aspect as affordable prices can attract a wider range of customers.
3. Mini churros: The second comment states that the mini churros at Tacos El Único are good and taste fresh. This shows that the restaurant offers a variety of menu options, including desserts, which can be a strength in attracting customers looking for a complete dining experience.
4. Drive-thru efficiency: The second comment mentions that the wait time at the drive-thru is not too long. This indicates that Tacos El Único has efficient drive-thru service, allowing customers to quickly order and receive their food.
5. Soyrizo option: The second comment also mentions that Tacos El Único offers soyrizo as a meat option. This shows that the restaurant caters to different dietary preferences, including vegetarian and vegan options.
6. Good customer service from Emanuel: The sixth comment describes a positive interaction with an employee named Emanuel. The employee understood the customer's frustration and offered nachos as compensation. This demonstrates that Tacos El Único has some employees who provide good customer service and try to rectify any issues.
Weaknesses:
1. Inconsistent carne asada and al pastor: The third comment criticizes the quality of the carne asada and al pastor, stating that they are unchewable and flavorless. This suggests inconsistency in the preparation and taste of these popular menu items, which can disappoint customers and affect their overall experience.
2. Poor employee communication: The fourth and fifth comments raise concerns about the communication skills of the employees at Tacos El Único. False names were given, incorrect information was provided regarding the availability of food, and there was confusion about employee identities. This indicates a weakness in employee training and communication protocols.
3. Rude and unhelpful employee: The seventh comment describes an employee who was impolite, raised his voice, and spoke over the customer. This demonstrates a lack of professionalism and customer service skills, which can negatively impact the customer experience.
4. Inconsistent order accuracy: The ninth comment highlights a persistent issue of Tacos El Único consistently getting orders wrong. This includes missing items and incorrect selections, which shows a lack of attention to detail in preparing and checking orders. This can lead to customer dissatisfaction and frustration.
5. Lack of accountability: The ninth comment also mentions that despite informing the restaurant about the order accuracy issue, no actions were taken to address it. This reflects a weakness in the restaurant's responsiveness to customer feedback and willingness to improve their processes.
6. Inconsistent churro quality: The eleventh comment states that while the food at Tacos El Único is delicious, the churros need improvement. This suggests inconsistency in the taste and quality of specific menu items, which can affect the overall dining experience for customers.
In conclusion, Tacos El Único has strengths in terms of good food, acceptable prices, efficient drive-thru service, and some employees who provide good customer service. However, there are weaknesses related to inconsistent food quality, poor employee communication, rude and unhelpful employees, inconsistent order accuracy, lack of accountability, and inconsistent churro quality. These weaknesses need to be addressed for Tacos El Único to enhance the overall customer experience and reputation of the establishment.
Best TL Reviews
Esta buena la comida !!!!! Y los precios van de acuerdo a lo que pides...!!!! Aceptable el lugar....
I've been going here for almost 20 years and the carne asada is trash. Tons of unchewable meat. The al pastor is flavorless. All around bad. I will not be eating here anymore.
Drive thru is usually busy but wait time is not too long.. Mini churros were good, they tasted fresh but they had way too much cinnamon sugar.. They also offer soyrizo as a meat option.
This doesn't even deserve a star.
This establishment has by far the worst employee communication.
Employee gave me a false name, not one but two employees.
I was given the wrong order and came back that same night for my food and was told by Ashley that she couldn't do anything for me they are closed and out of food. To come back tomorrow.
So I called the next day on my lunch break to complain but the manager was no were to be found. I spoke to Emanuel and said he would give me nachos for the inconvenience. He was really nice and made me feel like he understood my frustration.
I get to the drive thru speaker and it did not go well. Employee did not want to give me his name and was raising his voice and speaking over me. Unpolite, rude did not care about my situation. He claimed no one here by the name of Ashley or Emanuel works here and he was not aware of this situation.
I get to the window and he gives me my food and said his name is Francisco. He was claimed down and understanding at the time.
My main concern was, it was not fault I was given the wrong order and came back and was told "I can't do anything for you" by far the worst customer service. It's not my fault I was given fake names by your employees or the bad communication your establishment has.
And to top it off Francisco was the man who gave me the wrong order to begin with.
Please train your employees better and change your communication skills with the customers.
By far the worst experience I have experienced. Red flag ????
Delicious food. I always order to go, however, I constantly not receive my order correct. Five times or so they have gotten the order wrong. Either an order of something, whether it is tacos or a torta is missing. And when I order churros, I sometimes order the small ones and they give me the large one. Or I order the one with toffee filling and they give me the regular one. I understand that it is my responsibility to check, and I do. But them cooking and checking the food is part of their job too. Also, I can't physically count the tacos since they're wrapped in aluminum foil, and I can't physically check the churro until I bite into it (especially when the churro is not mine). There needs to be some accountability on their part. I have let them know before but they do nothing about it. They consistently getting orders wrong is the reason why I'm giving them a 1-star rating. I hope they change their ways.
Love there burritos and tacos ???????????? keep up the good work . The churros need some improvement but the food is delicious,I love to eat it in the weekends .
I went through the drive thru and tried my fake chorizo taco in the car. It was so good I had to drive back through for another.
When I can go there I enjoy their tacos and their quesadillas and their fries well done I will always go back
Place Pictures
Tacos El Único Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Health & safety
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Mask required
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Dessert
Amenities
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Good for kids
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High chairs
Atmosphere
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Casual
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Cozy
Crowd
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Groups
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Tourists
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 12:00 AM |
|---|---|
| Tuesday | 09:30 AM - 12:00 AM |
| Wednesday | 09:30 AM - 12:00 AM |
| Thursday | 09:30 AM - 12:00 AM |
| Friday | 09:30 AM - 03:00 AM |
| Saturday | 09:30 AM - 03:00 AM |
| Sunday | 09:30 AM - 12:00 AM |
How to go there
Location
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