Temptation House

+44 1942 722106

132 Penny Ln, Haydock, Saint Helens WA11 0QU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Temptation House

Temptation House has a number of strengths and weaknesses based on the comments provided. On the positive side, many customers have been going to the restaurant for years and generally find the food to be good. The food is described as "gorgeous" and "amazing," and is consistently served hot. The collection and delivery service is also praised for being "spot on" and quick, with many customers not having to wait too long for their food. The staff is described as lovely and amazing, providing friendly service to customers.

One of the notable strengths of Temptation House is the quality of their food. Several customers mention that it is the best Chinese food they have eaten in the UK, highlighting the excellent quality, reasonable price, and great quantity. The fact that the restaurant is willing to tailor dishes for customers with dietary restrictions is also commendable.

Additionally, the quick delivery service is appreciated by many customers, who value receiving their food hot and in a timely manner. The positive experiences of these customers have led them to highly recommend Temptation House to others, with one customer even being "forced" to give a 5-star rating.

However, there are also a number of weaknesses indicated by the comments. One customer had a negative experience with a telephone order, where they had to wait 20 minutes longer than expected and were then informed of an additional 20-minute delay due to the restaurant's busyness. This kind of delay and lack of communication can lead to customer dissatisfaction.

Another weakness highlighted by a customer is that the food seemed a little expensive. While the quality is praised, the price may be a deterrent for some customers, especially considering other negative experiences they may have had.

Furthermore, there are complaints about wrong orders and rude customer service. One customer details an instance where they received the wrong sauce, and upon contacting the restaurant, the staff was rude and did not take responsibility for the mistake. Mistakes in orders can be frustrating for customers and the lack of appropriate recourse can lead to dissatisfaction and a loss of trust.

There is also a comment that indicates a decline in the quality of the food over the past 18 months. This suggests inconsistency in the restaurant's performance, as some customers have experienced warmed-up food that does not meet their expectations. Additionally, this customer mentions the lack of free prawn crackers and the imposition of a COVID charge as factors that have contributed to their decision to not return.

In summary, Temptation House has strengths in terms of good food, hot and quick delivery, friendly staff, and the ability to accommodate dietary restrictions. However, there are weaknesses in terms of delayed orders, high prices, wrong orders, rude customer service, and inconsistency in food quality. These weaknesses highlight areas where the restaurant can improve to provide a consistently positive dining experience for their customers.

Best TL Reviews

Been going here for years and the food is mostly nice, can have a not so good meal every now and again but nothing that puts me off going.

Our fave place!

Food gorgeous and always so hot.

Collection/delivery always spot on.

Staff so lovely.

Amazing food, don't have to wait too long for delivery either, defo recommend

Best Chinese I have eaten in UK. Excellent quality food. Very reasonable price. Great quantity. Two people can easily eat in less than £20 with a soup, rice and curry. If you can't eat pork or other meat , they will tailor made your dish with sea food. Amazing staff. Proper authentic Chinese.

I usually don't give 5 stars to any take away but I'm forced to do this for this take away...Bravo.

Made telephone order, waited 20 minutes longer than I should, to then be told, when I asked, that they are busy and it will be another 20 minutes.

Never again!

Very quick delivery and food was hot and food quality but seemed a little expensive

Ordered from here loads of time always nice, this time a massive disappointment. Ordered £25 worth of food only for them to send the wrong sauce even after they read the order back to me. Ordered OK sauce and received Szechuan sauce which way way too spicy. Had already poured all over our food, rang up to tell them we had the wrong sauce and they were totally rude and tried telling me I was lying.

We have used this take away for years it was the best around, I say was because the last 18 months it has gone right down hill food it tastes like it has been warmed up. No more free prawn crackers and spent £45 plus a covid charge, the cheek of it !!! gave them the chance to improve over several months but wont be returning.