The Cross Keys

+44 1245 633339

The Green, Hatfield Peverel, Chelmsford CM3 2JQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Cross Keys

The Cross Keys place seems to have a number of strengths based on the comments provided. One of the strengths highlighted is the experience at the Christmas party in the marquee. Commenters mentioned that the party had a great atmosphere and that the ticket price included all food and drink. They were also happy with the entertainment provided, specifically mentioning the singer and music being spot on. This highlights that the pub is able to host successful events and provide a enjoyable experience for its customers.

Another strength mentioned is the friendly and helpful staff. Commenters stated that the staff were always friendly and that they provided excellent service. This is important as good customer service can greatly enhance the overall experience for customers and leave a positive impression.

The location of The Cross Keys place is also seen as a strength. Commenters mentioned that it is a great location for parties and gatherings, and that it is conveniently located for them and their families. This indicates that the pub is situated in a desirable area that attracts both regulars and newcomers.

The variety of real ales offered is another strength that was praised in the comments. Commenters mentioned that the real ales change regularly, providing a unique experience each time. They also mentioned that they haven't had a bad pint, which indicates that the pub takes pride in offering quality beverages to its customers.

The outdoor seating options, including the large marquee and smaller cabins, were also mentioned as a strength. Commenters appreciated having covered outside seating, even mentioning that food was served from a hut outside. This indicates that the pub has created a comfortable and inviting outdoor space for customers to enjoy.

In contrast to the strengths mentioned, there are also some weaknesses brought up in the comments. One commenter had a negative experience with booking a party/event at the pub. They mentioned being double booked and only being notified when they called with a question. They also mentioned that the pub cancelled their party three days before it was due to take place due to a staffing issue. Furthermore, they mentioned that they tried to discuss the issue with the landlord, but he never called them back and ignored their messages. This highlights a serious issue with customer service and communication at the pub.

Overall, The Cross Keys place seems to have several strengths, including successful events, friendly staff, a good location, a variety of real ales, and comfortable outdoor seating options. However, the negative experience mentioned in one of the comments regarding customer service and communication is a significant weakness that should not be ignored. Improvements in these areas could greatly enhance the overall experience for customers and help address any potential weaknesses.

Best TL Reviews

Christmas party in the marquee was fab. Ticket price included all food and drink and they looked after is very well. Singer and music spot on. Can't wait for the Summer party!

Great atmosphere as always. Excellent space for a party/gathering and great location for me and my family. Staff are always friendly and helpful too

Do not book any parties/events here. We were double booked first of all and only notified when I called with a question about the party. After changing the date, the pub cancelled our party 3 days before it was due to take place due to a “staffing issue”. Asked for the landlord to call us back so we could discuss, left two messages and he never did, just simply ignored us. Terrible customer service!

Great local pub that's welcoming to newcomers. Real ales change regularly so I'm never sure what I'm going to get but I've never had a bad pint. Large marquee and a few smaller cabins on what used to be the car park provide plenty of covered outside seating. Food some evenings served from a hut outside.

Great pub and good food

We stopped in for a quick drink on a euro 2020 match day. We'd just finished a long walk and wanted something to refresh us before heading home. Managed to fit us in. Great staff. Promptly served, great little kitchen pop up there, although we didn't try it, we intend to go back and give it a go. It also helped provide a bit of entertainment with its hot wings challenge, and enjoyed watching someone attempt it... Needless to say, enjoyed enough to return. Especially seeing as it's within stumbling distance for ourselves

Went to the Christmas Festival on Saturday that runs til Christmas. Really well organised. Saw the Allykats play, which is always worth an evening out, had Bratwurst which was really good quality and perfectly cooked, although you do kinda need an apron when eating it, as its a bit messy, but so very delicious it's really worth all the finger licking! Lovely beers too. Really enjoyed the Jolly Holly. Great pub and beautiful outdoor marquee where I felt comfortable to sit, with spaced out tables and fresh air, despite the rampant Omicron virus. Highly recommended! Thank you, Cross Keys. X

Lovely welcome from friendly and hospitable landlord. Excellent range of real ales which are well kept. Clean and tidy premises. Great impromptu bar snacks.