Peri Peri Original

+44 1582 415600

24 Chapel St, Luton LU1 5DA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Peri Peri Original

Peri Peri Original is a restaurant that specializes in peri peri chicken and other related dishes. While there are a few positive comments about the place, the majority of the comments highlight several weaknesses and areas for improvement. These weaknesses can have a significant impact on the overall customer experience and the reputation of the restaurant. However, it is important to consider both the strengths and weaknesses of the restaurant in order to provide a balanced assessment.

One of the most frequently mentioned weaknesses of Peri Peri Original is the poor quality of the food. Multiple comments mention issues such as uncooked chicken, stale chips, and a bad taste. These comments suggest that the restaurant struggles with maintaining quality control and ensuring that the food is prepared to a satisfactory standard. The fact that customers encountered uncooked chicken and stale chips in particular is concerning, as these are basic elements that should be prepared correctly. This could indicate a lack of attention to detail and inconsistency in the kitchen.

Another common complaint is the poor customer service provided by the staff. Comments mention rude behavior, lack of responsiveness to complaints, and a general uncaring attitude towards customers. It seems that staff members are often unwilling to take responsibility for mistakes or rectify issues raised by customers. This can create a negative atmosphere and deter customers from returning or recommending the restaurant to others. Good customer service is crucial for building positive relationships with customers and ensuring a satisfactory dining experience.

Delivery times and order accuracy are also mentioned as areas that need improvement. Several comments highlight long wait times for delivery and orders being incorrect or missing items. Timely delivery and accurate orders are important aspects of any restaurant's delivery service, as customers rely on the restaurant to provide their desired meal in a reasonable amount of time. Failing to meet these expectations can lead to frustration and dissatisfaction among customers.

On the positive side, a few comments mention the availability of indoor seating and good milkshakes. These can be seen as strengths of Peri Peri Original, as they provide a comfortable dining environment and an additional menu item that customers appreciate. Indoor seating allows customers to enjoy their meals in a relaxed setting, while good milkshakes can be a unique selling point for the restaurant.

In summary, Peri Peri Original has several areas that need improvement in order to provide a satisfactory dining experience for its customers. The most prominent weaknesses include poor food quality, rude and unresponsive staff, delivery issues, and order accuracy problems. These weaknesses can significantly impact the overall customer experience and prevent customers from returning or recommending the restaurant to others. However, the presence of indoor seating and good milkshakes can be seen as strengths that can contribute to a more positive dining experience. It is important for the restaurant to address these weaknesses and focus on improving the quality of their food and customer service in order to attract and retain customers.

Best TL Reviews

Bad place to have food with family, ordered large fries and got this. Waste of time and money,if I can give 0 I will give that as review. Irresponsible staff.just covering their mistakes.

Purchased a chicken salad for 3.99 this afternoon... Salad NOT, fresh, lettuce brown around the edges... binned the whole meal...

Awefull service, I asked if they were about to close and was told no. So ordered food and then told they were closing with no notice. We had only been in there 5 minutes and had been quiet responsible guests. Very disappointed, do not recommend. Clearly they do not care for their customers.

Chicken was not cooked on inside and had a nasty taste, definitely old chicken. I didn’t even ask for another chicken piece and the owner got angry that I told him about it. Bad food and customer service. Never go here.

The food from this place is not nice at all, first of all they got our order wrong and missing too .Secondly the CHIPS were very stale, seems though they been fried more than once, , we called them up to tell them, they delivered the missing item, BUT the chips were still stale , obviously refried. Won’t be ordering from this place again.

Poor customer service and food. Ordered chicken and chips to eat-in, got my meal, started eating till I found the chicken is UNCOOKED! Went to complain to the owner, no sorry, no exchange, no refund and very rude.

AVOID this place, food was that bad i wouldn't even feed it to my dog! Food is greasy, the chicken was uncooked, even some had a smell and bone was jet black this wasn't fresh!!chips was not fresh!! You should be ashamed of yourselves serving food to customers like this!!!! U dirty people!!!

Delivery times can be very excessive and sometimes they don't follow customer requests via online orders. It's a good place to visit if you're in the area and want quick lunch. Indoor seating is available and good milkshakes.