Quick Facts About The Fish Factory
The Fish Factory is a highly regarded fish and chip shop, praised for its amazing taste and quality of food. One customer even claims it to be the best fish and chip shop they have ever used. The jumbo sausage in particular is highlighted as being the biggest sausage they have ever seen. The food is reasonably priced, making it all the more appealing to customers. The staff are also commended for being helpful, friendly, and quick at getting customers served, despite the shop often having a queue.
However, not all comments are positive. One reviewer criticizes the way the chips are prepared, stating that they are not ready and are placed in a silver tray on the counter, making them go cold quickly. This comment suggests a weakness in the organization and efficiency of the food preparation process.
Another customer had a negative experience when they ordered food for their staff and received a partial order. When they returned to the shop to rectify the mistake, they felt belittled by the staff checking the CCTV, and no apology was given. This highlights a weakness in the customer service of The Fish Factory, as rudeness and a lack of apology can create a negative customer experience.
Despite these criticisms, other customers still highly recommend The Fish Factory. The food is praised for being tasty and reasonably priced, with a massive sausage and lovely chips being specifically mentioned. The price is also considered to be perfect, making it an attractive option for customers. While some reviewers note that the service may be slow, they still acknowledge that the staff are friendly and polite. This suggests that the strength of The Fish Factory lies in its food quality and overall friendliness of the staff.
An additional positive comment comes from a customer with dietary restrictions. The gluten-free options at The Fish Factory are commended, as it allows individuals with coeliac disease to enjoy freshly cooked fish and chips. The selection of other food and generous portions are also praised. This comment highlights a strength of The Fish Factory in catering to a wider range of dietary needs and providing a good variety of options.
To conclude, The Fish Factory receives mostly positive feedback regarding the taste and quality of its food. The jumbo sausage and gluten-free options are particularly highlighted as strengths. The pricing is reasonable, and the staff are generally seen as friendly and helpful. However, the weaknesses of the establishment are noted in the organization of the food preparation process, as well as in a negative customer service experience. Nonetheless, the overall consensus is that The Fish Factory is a highly recommended place to enjoy fish and chips.
Best TL Reviews
The Fish Factory has to be one of the best if not the best Fish and Chip shops that I've ever used and tastes. I had a simple jumbo sausage and chips with a Chinese curry which tasted absolutely amazing. The jumbo sausage has to be the biggest of sausages that I've ever seen. Reasonably priced and very helpful and friendly staff. I'd certainly recommend this establishment to anyone.
Great fish and chips. Huge jumbo sausages!! Nearly always has a queue, but the staff are very quick at getting you served.
No chips ready as server shouts to the one who cooks how many portions she wants he cooks then they are put in a silver tray on counter and the words of the woman serving ....got to be quick before they go cold ....I've worked in a chippy and this is not the way to go ...this place was one of the best now I won't go back
Went to shop and order food for my staff, got back to office to realise that part of the order was missing. Sent a member of staff back to get missing order, only to be belittled while the shop staff checked their cctv, no apology for the mistake. Very rude.
Really enjoy the food here. Massive sausage lovely chips. Worth a visit
Really enjoyed the food and the price was perfect. Would highly recommend ????
The food is always good. The service is a little slow, but the staff are friendly and polite
Extremely tasty fish and chips, made more special by being gluten free which means my daughter (who has coeliac disease) could also enjoy freshly cooked fish and chips. Good selection of other food and generous portions. We phoned our order through so it was ready and waiting for us when we arrived. We'll definitely enjoy it again another time.
The Fish Factory Info
Amenities
Service options
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Takeaway
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 10:00 PM |
|---|---|
| Tuesday | 02:00 AM - 10:00 PM |
| Wednesday | 02:00 AM - 10:00 PM |
| Thursday | 02:00 AM - 10:00 PM |
| Friday | 02:00 AM - 10:00 PM |
| Saturday | 02:00 AM - 10:00 PM |
| Sunday | 02:00 AM - 08:00 PM |
How to go there
Location
Places