Quick Facts About The Kru
The Kru place has several strengths based on the comments provided. First, customers are consistently pleased with the services offered at the salon. They express satisfaction with haircuts, coloring, and nail services. This indicates that the salon has skilled stylists and technicians who can deliver high-quality results. The positive experiences also reflect positively on the owner and staff, demonstrating professionalism and customer service.
Convenience is another strength of The Kru place. One customer specifically mentioned being able to easily schedule an appointment after work, which was appreciated. This suggests that the salon is efficient in managing appointments and accommodating customers' schedules. Additionally, the comment about the owner working hard for her people indicates an overall positive environment and dedication to customer satisfaction.
The welcoming and friendly atmosphere is also highlighted in one of the comments. This indicates that the salon has created a comfortable and inviting space for customers. A friendly atmosphere can contribute to a positive salon experience and make customers feel valued and appreciated. The salon's ability to maintain this atmosphere despite the challenges posed by Covid-19 further demonstrates their commitment to customer service.
The Kru place, however, also has some weaknesses based on the negative comments provided. One customer mentioned a disappointing experience with her nails and feet service. She felt that the salon lacked professionalism and customer service, with loud explicit music playing and workers who did not meet her expectations. This suggests a lack of consistency in service quality and staff behavior. Additionally, another customer had a negative experience with eyebrow threading and mustache waxing. The stylist did not fulfill the customer's request and left her eyebrows uneven. The customer also experienced discomfort due to a hot wax. These incidents indicate a lack of attention to detail and a failure to meet customer expectations.
There is also a discrepancy between the positive comments and a response to a negative comment. The response claims that the salon does not offer waxing or threading services, contradicting the customer's complaint about their experience. This discrepancy raises questions about the salon's ability to communicate services accurately and effectively address customer concerns.
In conclusion, The Kru place has several strengths, including skilled staff, convenience in scheduling appointments, and a welcoming atmosphere. However, there are also weaknesses, such as inconsistencies in service quality, unprofessional behavior, and a discrepancy in service offerings. These weaknesses suggest areas for improvement, particularly in ensuring consistent service quality, addressing customer concerns, and effective communication of services. Overall, the salon has the potential to provide excellent services but may need to address these weaknesses to maintain customer satisfaction and loyalty.
Best TL Reviews
I took my wife in for her birthday she had her hair colored and cut was very happy with the services. She then went back and had her nails and pedicure done which we both were very satisfied with the owner, customer service, and overall salon experience she just wished they offered skin services but we were told soon they will. Of course we will be back.
Had my nails filled in yesterday and I had a wonderful experience! I was able to set up an appointment easily and quickly for after work which was awesome. Both Dorene and Asia helped me and were very kind and got me just the look I was going for! Thank you ladies again so much for the help, my nails are so perfect and ready for my baby shower this weekend ????.
Love this place!
Such a welcoming and friendly atmosphere with great people. It's had some ups and downs with Covid, but the owner is always sweet, professional and you can tell she really loves the place and works hard for her people.
Can't wait for my next appointment!
It’s very unfortunate that someone had to go write fake reviews in on the salon. Due to her own differences and separation from the salon.
1. The haircut that was undone was the clients sister doing her hair and another stylist had to do the cut due to the sister unable to do the cut she asked for.The client and sister ran out to see the car accident which shattered.
2. The salon has not offered waxing in over 2 years so there is no way there was a bad experience with waxing. We have never offered threading services either.
3. The salon does not play explicit music and each and every stylist is professional and courteous.
Thank you Christy for my beautiful partial balayage and hair cut! So happy with how it turned out, I love it soo much!????????❤️
See you again soon!
I came to the kru to get my nails & feet serviced. As soon as I walked in I was greeted by this presence of unprofessionalism. Loud explicit music playing & workers who are definitely lacking in customer service. This was not the worst part. After going back & forth trying to get the stylist to understand what I wanted for my nails we finally came to the agreement on my design. She did not uphold the standard I was expecting. I am disappointed to say the least. Not only by the actions & flow of the salon but the overall work did not leave me satisfied. You are probably better off doing your nails yourself, take my advice from my terrible experience.
I had seen a couple posts from this salon on Instagram. So I decided to finally check them out. I made an appointment for eyebrow threading and a mustache wax. My appointment was made for Sat @ 3:30 pm, my salonist cancelled on me which left me feeling weary already. After cancelling we made another for Sun @ 12 pm. I show up to my appointment and she takes me to the room to get threaded and waxed. I specifically asked for a clean up on my eyebrow. Not to touch the overall shape. After making my wishings clear she then proceeded to change the entire shape of my eyebrow. Leaving my right arch higher than my left. My eyebrows are now uneven, how is the professional leaving me worst than I came? I will never come here again! The mustache wax also burnt my lips, I know it shouldn’t be piping hot. I am not sure what type of management owns this salon but they do not got it in order here. The owner does not care for your business and just wants your money. They will never see me here again!
IF I COULD GIVE THEM 10000 STARS I DEFINITELY WOULD, I CAN'T FIND WORDS TO EXPLAIN HOW GREAT THIS HAIR SALON IS THE STAFF IS SUPER NICE THEY WELCOME EVERYONE WITH A GREAT SMILE. I GET MY HAIR DONE WITH ONE OF THE BEST HAIR STYLIST IN THE A.V" JORGE"" HE DOES SUCH AN AMAZING JOB & IS SO PROFESSIONAL EXPLAINS EVERYTHING STEP BY STEP. AS SOON AS YOU SIT IN HIS CHAIR YOU KNOW YOU'RE COMING OUT LOOKING AMAZING. 1000000 THANKS TO THE KRU SALON FOR HAVING SUCH AN AMAZING HAIRSTYLIST "JORGE"
The Kru Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 03:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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