Broadway Beauty

+1 330-864-9911

1591 S Hawkins Ave, Akron, OH 44320 United States of America

Open Today: -

Quick Facts About Broadway Beauty

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Broadway Beauty place has a number of strengths that make it appealing to the community. Firstly, the store is actively involved in the community, as mentioned by one comment. Their summer cookout event creates an opportunity for customers to come together, engage with the store, and build a sense of community. This shows that Broadway Beauty place is not just a place to purchase hair care products, but an establishment that values connections with its customers.

Additionally, the associates at Broadway Beauty place are praised for being down to earth. This is a commendable quality as it creates a welcoming and friendly atmosphere within the store. When customers feel comfortable and at ease, they are more likely to have a positive shopping experience and return to the store in the future.

However, there are also weaknesses that detract from the overall customer experience at Broadway Beauty place. One comment highlights a negative interaction with a store worker. The customer picked up a lanyard that was labeled as $2.99 but was charged $5.99 at the register. Instead of addressing the issue professionally and explaining the pricing discrepancy, the store worker made a rude comment about the customer's misunderstanding. This type of behavior is unprofessional and can leave a negative impression on customers. It is important for businesses to handle customer concerns with tact and good customer service to maintain a positive reputation and retain customers.

Another weakness mentioned in a comment is that some customers perceive the items at Broadway Beauty place to be overpriced. Specifically, one customer noticed a decrease in the quantity of crochet hair in a pack with the same price. This can lead customers to feel cheated and question the store's integrity. Maintaining fair pricing practices is essential for any business to build trust with its customers.

On the other hand, Broadway Beauty place also receives praise for carrying a wide selection of products that are not found in other stores. This is a significant strength as it sets the store apart from its competitors and attracts customers who are looking for unique hair care items. Having a diverse range of products demonstrates that Broadway Beauty place is committed to meeting the diverse needs of its customers.

Additionally, one comment states that the store has new workers but maintains great customer service. This shows that Broadway Beauty place is able to retain its high standards of customer service even with changes in staff. Consistency in customer service is crucial for fostering customer loyalty and ensuring a positive shopping experience.

However, there is a comment that accuses Broadway Beauty place of adding extra money to customers' purchases, stating that they "rob" and are "snakes". While this comment may not be substantiated, it raises concerns about the store's integrity and honesty. Accusations of dishonesty can greatly damage a business's reputation and discourage customers from returning.

In conclusion, Broadway Beauty place has several strengths, including its involvement in the community, down-to-earth associates, a wide selection of products, and good prices. However, weaknesses such as rude behavior from some store workers, perceived overpricing, and allegations of dishonesty hinder the overall customer experience. Recognizing and addressing these weaknesses is crucial for Broadway Beauty place to maintain a positive reputation and continue to attract and retain customers.

Best TL Reviews

This store does a lot for the community. The associates are down to earth. My favorite event is their summer cook out.

Was looking for a lanyard and grabbed one off a rack that said 2.99. It rung up 5.99 I simply said I didn’t want it because it wasn’t exactly what I wanted so I saw no point of buying. As I continued to look around bit I overheard the store worker say “how did she possibly think it was $2 if clearly has a sticker”. I’d never been here before and it was a slight mix up but I just found that very rude. Sad to say but I won’t be coming back. Good Customer service goes a long way.

Items over priced, I buy this crochet hair all the time. Normally there 12 pcs per string, total 36 a pack.. I counted this time, they changed it to 8 pcs per string, total 24 a pack..same price ????. Why ppl got to be so crookit..smh

Just right spot for all hair products- new workers but same great customer service

They almost always have everything I want but im always able to emphasize if they dont!

They have a lot of things that other stores don't. Good prices also

They add extra money to your purchases they rob us and they are snakes

Its a hair care store.....smile no it's nice they carry a wide selection