Quick Facts About The Lounge
The Lounge place has received a mixture of positive and negative comments, which provide insights into its strengths and weaknesses. Based on the comments provided, the strengths of The Lounge place can be summarized as follows:
1. Lovely and filling food: Multiple comments praise the food at The Lounge place, highlighting its quality and portion sizes. It is mentioned that the jacket potatoes, prawn cocktail, chicken, sweetcorn, and mayo were all delicious.
2. Friendly and casual staff: The staff at The Lounge place are described as friendly and casual, contributing to a nice relaxed atmosphere. They are accommodating towards children and provide swift and friendly service.
3. Wide variety of choices: Customers appreciate the extensive menu options available at The Lounge place, including various food, cakes, and drinks. This variety ensures there is something for everyone.
4. Fairly priced: The portion sizes are considered fairly priced, offering value for money. This indicates that customers perceive the prices to be reasonable in relation to the quality and quantity of the food.
5. Chilled atmosphere: Many customers mention that The Lounge place has a relaxed and chilled atmosphere, making it an enjoyable place to visit. The comments about blankets and heaters in the winter and a lovely garden in the summer also enhance the ambiance.
6. Good service: Several comments highlight the good service provided by the staff at The Lounge place, emphasizing their accommodating and attentive behavior.
7. Nice place to socialize: Customers mention that they enjoyed talking with the friendly staff and found the environment welcoming. The comment about feeling like a king in the middle space with sofas suggests a comfortable and enjoyable experience.
8. Outdoor seating: The availability of a patio provides an option for customers to enjoy their meals and drinks outside, creating a pleasant dining experience.
Despite these strengths, there are also a few weaknesses that can be identified based on the comments provided:
1. Issues with dogs: One customer mentions that there were too many dogs in the establishment, which posed challenges for the staff when serving hot drinks and food. This suggests that the presence of dogs may be disruptive and potentially affect the overall dining experience.
2. Limited space for wheelchair users: A negative comment highlights that the seating arrangement was inadequate for wheelchair users, describing the table size as being too small. This indicates a lack of sufficient accommodations for customers with disabilities.
3. Inconsistent quality: One negative review mentions that the food, such as the cauliflower curry and bread rolls, was lukewarm and of poor quality. The mention of hard scones and unpleasant wines also indicates inconsistency in food and beverage quality.
4. Lack of cozy atmosphere: A comment notes that although The Lounge place is nice, there is room for improvement in creating a warmer and cozier ambiance. This suggests that the décor or overall atmosphere could be enhanced to provide a more inviting experience.
5. Negative experience: A strongly negative review describes The Lounge place as a "total shambles" and expresses dissatisfaction with various aspects, including the food, drinks, and overall experience. This highlights that there have been instances where customers have had extremely negative experiences at The Lounge place.
In conclusion, The Lounge place has several strengths, including lovely and filling food, friendly staff, a wide variety of choices, fair pricing, a chilled atmosphere, good service, opportunities for socializing, and outdoor seating. However, there are also weaknesses, such as issues with dogs, limited space for wheelchair users, inconsistent quality, a lack of cozy atmosphere, and instances of negative experiences. These strengths and weaknesses, as indicated by customer comments, provide valuable insights for potential customers and the management of The Lounge place to consider and address.
Best TL Reviews
This place is brilliant! Food was lovely and filling and the staff were friendly and casual which added to the nice relaxed atmosphere. I had a jacket potato with prawn cocktail and salad but asked for no dressing. The butter came separately so you only add what you want. My fiancé had a jacket potato with chicken, sweetcorn and mayo I think and he loved it. We also ordered milkshakes which were really nice. Highly recommended if you're visiting Bury St Edmunds! We'll be returning!!
Another go to for one of my favourite places in Bury St Edmunds! So many choices of food, cakes and drinks. Always lovely and fairly priced for the portion. Usually quite chilled but can get rather busy sometimes. The little gardern is also lovely in the summer but in the winter too with heaters and Blankets.
This was our second visit, the food and service was very good but there was far too many, mostly large, dogs which spoilt the area. Some are fine but it was a challenge for the staff when serving hot drinks and food.
Ideal for a family lunch. Swift and friendly service, pleasant food, and the staff couldn't have been more accommodating for the children.
Lovely place , nice people to talk with .
i have occupied the middle space where the sofas are , and i felt like a King , hehehe
definitely we will go again to sit on the terrace
we like to invade New Territories .
My mother in law's favourite spot so always have to go whenever I visit, but it's always a pleasure to. In the food weather we go for the patio at the back - plenty of shade in the heatwave, and you wouldn't know you were in the middle of the town. Staff are friendly and service is very good. Had a salad and a ciabatta from the lunch menu, but have also had afternoon cream tea. Good food, generous portions.
What a totally horrid and expensive experience
We had pre booked for a wheelchair and 3 others..
Shown to a table which was a out the size of a small oval coffee table. No room to even put the folded chair.
Miles away from what they describe as food choices. Luke warm cauliflower curry - it was vile.
Hard bread rolls. Dried up pasta. Luke warm soup
Nothing sweet just hard scones.
What a total shambles!
Couldn't even drown out sorrow with a pre flight glass if Prosecco. NOT included - extra cost! Red wine was beyond vile. White wine like vinegar.
I have been to several Airport Lounges and this is the worst ever!
Don't waste your money!!!
Tis a nice humble little cafe, staff are friendly, nice little bits you can buy off the wall, , there's a little something about it that could be made to feel warmer and cosyer but over all nice little place
Place Pictures
The Lounge Info
Amenities
Service options
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Outdoor seating
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
Offerings
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Coffee
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Healthy options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Today
Opening Hours
| Monday | 09:00 AM - 04:00 PM |
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| Tuesday | 09:00 AM - 04:00 PM |
| Wednesday | 09:00 AM - 04:00 PM |
| Thursday | 09:00 AM - 04:00 PM |
| Friday | 09:00 AM - 04:00 PM |
| Saturday | 08:30 AM - 05:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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