Quick Facts About The Nail Shoppe
The Nail Shoppe has received both positive and negative comments, highlighting both strengths and weaknesses of the place. In this analysis, we will break down these comments to provide a comprehensive understanding of the strengths and weaknesses of The Nail Shoppe.
Starting with the positive comments, many customers praised the cleanliness and professionalism of the staff. One customer specifically mentioned that the new owners, Anne and her husband Vinny, are doing an excellent job in building the place back up and delivering a satisfying experience. The introduction of a new product called GEL X received high praise and recommendation from a satisfied customer. The patience and time taken by the staff to ensure customer satisfaction was admired by another customer. Overall, the positive comments highlight the cleanliness, professionalism, skill of the staff, and the efforts made by the owners to deliver a satisfactory experience.
Moving on to the negative comments, it is evident that the change in ownership has negatively impacted the experience for some customers. Several customers mentioned that the new owners are more focused on making money by nickel-and-diming clients and prioritizing online booking over personal customer service. Lack of friendliness, not saying hello upon entering, and changes in business hours have been highlighted as well. It seems that these changes have resulted in a different atmosphere, with customers missing the previous welcoming and appreciated feeling. One customer even mentioned seeking a new nail salon due to the lack of appreciation from the new owner. The negative comments center around the loss of personal touch, overemphasis on profit, and a decline in customer service.
In terms of strengths, The Nail Shoppe is praised for its cleanliness, professionalism, and skillful staff. The new GEL X product introduction and the effort made by Anne and Vinny to deliver the desired results are noteworthy. The positive comments indicate a strong attention to detail and a commitment to customer satisfaction.
However, The Nail Shoppe also has evident weaknesses. The change in ownership seems to have caused a decline in customer service and a shift towards prioritizing online booking over personal interactions. The new owners have been accused of nickel-and-diming customers and not prioritizing loyal and repeat customers. These weaknesses suggest a lack of customer-centric approach and a disregard for the importance of building relationships with clients.
In summary, The Nail Shoppe has several strengths that include cleanliness, professionalism, and skillful staff. The efforts made by the owners to rebuild the place and deliver satisfactory results are also praised. However, the change in ownership has resulted in weaknesses such as a decline in customer service, an overemphasis on profit, and a lack of appreciation for loyal customers. These weaknesses have caused some customers to consider seeking alternative nail salons.
Best TL Reviews
I went here some years ago, in my younger days, and I always loved this place very clean, nice and professional staff, they now have new staff and Anne and her husband Vinny are the only ones currently running it they’re building it back up and I'm so pleased with there service! And how Anne was able to deliver the nails I wanted exactly! And she also introduced me to a new product called GEL X and I must say! I'm very pleased! And I’m so happy I tried this product 10/10 recommend! My nails came out so LOVELY! I admire there patience and time! And I look up to them for there hard work and effort to make sure you’re satisfied! I will definitely be back VERY SOON!
I first went to KT Nails and was horrified that not even a week later, I had more than three nails break on me. The lady didn’t listen to what I wanted so I chose to come here to The Nail Shoppe instead. By far THE BEST place I’ve ever gone to. Not only did I receive the desired results I was looking for but a confidence of finally finding a trusting nail salon. If I could I would give over 5 stars. Absolutely love this place!
Excellent service! There’s too many salon to choose from and I randomly pick this one since I can’t decide. Was able to walk in and didn’t have to wait at all. The quality and detailed they put into my nails exceed my expectations. Anne is now my go to girl.
I forgot to mention, Anne give me the best eyebrow wax and tint. Quality service !
Attractive, clean and comfortable salon. Ann gave me quite possibly the best pedicure I have ever had! I am very pleased. She took the time to go over the online scheduling feature with me so I will be booking my next appointments this way.
I have been going to The Nail Shoppe for at least 7 years. I picked them because they truly listen to what you say. Now it’s under new management from Na and Wang, and boy can I tell you how different it is. For the new people it’s nickel and dime the clients to death with less quality. You feel like you are on an assembly line, exactly what many of us avoid. I sat there and listened to the new owner tell other clients that she doesn’t care if anyone stays or leaves, because she doesn’t want anyone who can’t make their appointments online only. She has a lot to learn from the old owners about how to remain humble and professional. Sadly I will be looking for a different nail salon.
Vinny is the absolute best!!! I was going to Blossom at UTC for over 2+ years and I thought I had a good nail tech. Vinny is MUCH better!!! My acrylic nails are thin and natural looking. My pedicure was excellent and for $5 he took care of my calluses that my other nail tech glossed over. Vinny has gained a forever client. Ask for him next time you are in!
I have been going to the Nail Shoppe for years and had always enjoyed my pedicures along with the atmosphere but ever since the new owners took over you can see a huge difference. The new owner Anne doesn’t even bother to say hello as you enter the door. These new owners want to nickel and dime you over every single service. Oh and don’t bother to try and call the shop the new owner doesn’t seem to want to be bothered by phone calls just wants you to book everything online no customer service whatsoever. Needless to say I will be looking for a new nail place since new owner really doesn’t care wether loyal repeat customers stay or go. I would rather spend my money in a place I feel welcomed and appreciated as a customer.
New owners different vibe. Definitely not the same atmosphere. The tvs weren’t on and no music playing. Lots of changes going on with new business hours and they won’t be taking phone appointments only online. I went in for gel manicure and gel polish change on my toes. My gel on my hands took longer than it should have. My polish had to be reapplied many times to get it right. Won’t be back!
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The Nail Shoppe Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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