Top Hair Plus Beauty Supply

+1 916-393-8989

7290 Franklin Blvd A, Sacramento, CA 95823 United States of America

Open Today: -

Quick Facts About Top Hair Plus Beauty Supply

Top Hair Plus Beauty Supply has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the store, it is important to analyze these comments.

Starting with the strengths, one recurring theme in the comments is the helpfulness of the staff. Customers have noted that the employees are kind, knowledgeable, and eager to assist. They are also willing to take special requests and make efforts to get products that are not currently in stock. This level of customer service is undoubtedly an advantage for Top Hair Plus Beauty Supply.

Another strength of the store is its wide range of products. Customers have mentioned that they carry a variety of items, from weaves and curling irons to hair accessories, nail polish, and wigs. The store is well-stocked and caters to the needs of ethnic communities. This diversity in their product offerings is likely to attract a broader customer base.

Additionally, some customers have appreciated the location of the store. For those who live close by, its proximity is convenient and saves them travel time. This can be seen as a strength for individuals who prioritize convenience and prefer shopping at local establishments.

On the other hand, there are several weaknesses that can be identified through the comments. One of the most significant weaknesses is the allegation of racial prejudice made by one customer. They claim that the store owners stare and exhibit prejudice towards Black women. This accusation raises serious concerns about the store's commitment to providing a welcoming and inclusive environment for all customers. Such behavior, if true, can negatively impact the reputation and success of the store.

Another weakness pointed out by a customer is the poor customer service experienced during their visit. They state that they were not provided with proper assistance and ultimately walked out of the store. This highlights a potential issue with the training or management of the store's employees, as they should strive to provide satisfactory service to every customer.

Furthermore, some customers have raised concerns about the quality of certain products. One individual mentioned being sold synthetic hair instead of human hair, despite paying a significant amount of money for it. This has resulted in a negative experience and dissatisfaction with the store. Such incidents undermine the trust and credibility of Top Hair Plus Beauty Supply and can deter potential customers from making purchases.

Lastly, one customer mentioned the store's policy of no returns, which can be seen as a weakness. While this policy may be in place to prevent abuse or fraudulent returns, it can also discourage customers from making purchases, especially if they are unsure about the quality or suitability of a product.

In conclusion, Top Hair Plus Beauty Supply's strengths include the helpfulness of their staff, a wide range of products, and its convenient location for some customers. However, the store also has weaknesses, including allegations of racial prejudice, poor customer service, concerns about product quality, and a no-return policy. These comments highlight areas where Top Hair Plus Beauty Supply can focus on improving in order to enhance customer satisfaction and loyalty.

Best TL Reviews

Close to my home. Staff was very helpful. Was able to find what I was needing. Was able to request store owner look into getting a product that I use that they did not have in stock. Hopefully, store will contact me with an update on my request. I will be going back in the future and recommending to friends and family.

The employees are always kind and helpful. They also put up with my husband's jokes and laugh at them. I been going here for a long time. Never had a problem.

Why own a Black beauty supply store if you’re prejudiced towards Black women ? The owners stare while you’re shopping and ooze prejudice from their faces. They have many products. That’s the only reason they get three stars. In all, stop owning Black hair stores if you hate Black people.

Horrible customer Service, you can't just point and say over there. Then the woman has to get the TALL guy that gives lousy help. I walked out. GOOD luck when you visit.

Great customer service They had some WrekedRachets in the store Outside needed security but Im a woman of a certain age They had everykinda hair I usually purchace Bohemian Hair because i wear a certain color and its hard to find good quality so I normally have to pay Big Bucks went ro 7 Beauty Supply stores couldnt find it anywhere they had it and had hair to compair So i saved a few holiday bucks

They have most of the products that I like at a ok price.

This is a hair supply store that caters to ethnic communities. They are always well stocked with everything you could need from weaves, curling irons, baseball hats, hair accessories, nail polish, lipstick, wigs and more (any color and texture.) The employees have always been very knowledgeable and eager to assist. The one thing you should be aware of is that there is a " NO RETURN" policy.

Employees abide by the CDC mandate to wear mask and insist that anyone patronizing this business do the same.

Location is not the best, but if you want it, they got it!

I paid $300 for human hair, it is not human hair, it is synthetic!! I completely got ripped off!! Don't shop here! Go up the street. This company does not appreciate their customers!!! They do not deserve to be in business!