Quick Facts About Top Nails
Top Nails place has received a mix of positive and negative reviews, which provide insights into its strengths and weaknesses. By analyzing these comments, we can determine the overall strengths and weaknesses of the establishment.
One of the major strengths of Top Nails place is their skill in nail services. Customers have expressed satisfaction with their pedicures, acrylic manicures, and full sets of acrylics. They appreciate the quality of work and the fact that the technicians are proficient in their craft. The positive reviews also highlight the long-lasting nature of the nails, indicating that Top Nails place ensures durability and longevity for their services.
Another strength mentioned in the comments is the friendly and communicative staff. Customers appreciate the kind and loving nature of the employees, making them feel comfortable and relaxed during their appointments. Additionally, the staff is described as accommodating, going above and beyond to fit customers in before their vacations or provide extra care for customers with special needs. This level of customer service is highly regarded and contributes to the positive experience at Top Nails place.
Cleanliness is also mentioned as a strength. Customers have noted that the establishment follows standard cleanliness guidelines. This is crucial in the nail industry to ensure hygiene and prevent any potential infections or issues. The assurance that Top Nails place maintains cleanliness is a positive aspect that attracts customers and increases their trust in the establishment.
Reasonable prices are mentioned as a positive aspect of Top Nails place. Customers appreciate that the prices are good, making the services affordable and accessible. This is an important strength as competitive pricing can attract a wider range of customers and contribute to their overall satisfaction.
However, despite the strengths mentioned above, there are also some weaknesses that have been highlighted in the comments. One weakness is the inconsistency in service quality. While some customers were extremely satisfied, others had negative experiences. Complaints included issues with nail polish chipping off within a week, acrylic nails falling off or lifting shortly after application, and uneven filing. Inconsistency in the quality of services can harm the reputation of Top Nails place and lead to customer dissatisfaction.
Another weakness mentioned is the lack of rectification for unsatisfactory services. In one comment, a customer expressed disappointment that they were asked to pay for a fill just two weeks after getting acrylic nails. This lack of willingness to rectify issues without an additional charge can be seen as poor customer service and may deter customers from returning.
Furthermore, there were incidents of cuts during pedicures mentioned. While one customer experienced cuts on both little toes, another customer encountered a cut on their big toe from the same technician on two separate occasions. Consistency in providing a safe and comfortable experience is essential, and any incidents that result in cuts or discomfort need to be addressed to maintain customer trust.
In conclusion, Top Nails place has several strengths, including skillful nail services, friendly and communicative staff, cleanliness, and reasonable prices. However, they also have weaknesses that should be addressed, such as inconsistency in service quality, lack of rectification for unsatisfactory services, and incidents of cuts during pedicures. By addressing and improving these weaknesses, Top Nails place can enhance the overall customer experience and attract more loyal and satisfied customers.
Best TL Reviews
I’ve been here twice for a pedicure & once I got an acrylic manicure, they are absolutely great at what they do! They’re kind and very commutative. Place seems to follow standard cleanliness guidelines. I definitely will go back to them again before anywhere else!
Got a full set and a pedicure there about 10 days ago and I loved my nails. Thought it was a bit overpriced for them, but I was happy. Within a week not only was half of the polish on my toes off, one of the acrylics fell off and a few days later I noticed four other acrylics were lifting off to the point that I could pull it off my nail if I tried. I called to ask if they could fill it or do anything to remedy the situation and they said I would have to pay for it. Why would I pay to get a fill two weeks after I initially put them on? I will not being going back if I’m going to have to pay to get my acrylics replaced or filled every two weeks. Very disappointing.
Average. I went in today for a full set of acrylics. She did then nice and thin, which I like, but the filing was very uneven. Even after I pointed out several uneven spots, she was unable to fix them. She also didn't clean under my natural nail before starting, which you can see a little bit through the slightly transparent polish. Not terrible, but not the best I've ever gotten.
I absolutely love this place! I had a severe in grown toenail from playing softball and the nail technician took care of it with no issues and saved me! All of them are so nice and loving! 100% recommend!
I’ve also gotten full sets here multiple times that stayed on forever and looked absolutely gorgeous!! They even stayed 30 minutes after the closed just to fit us in before our vacation!
Got a full set of acrylics with cat eye polish. Turned out pretty cool. Staff was friendly and prices reasonable. I will definitely go back
Great place!! Friendly and they do a great job on nails, been there 2 times now and haven't had no problems and prices are good!!! They also take their time with you, so your nails are the way you want them!! Pink was my first time going and the purple I just got done and wanted to go shorter and I love my nails!!!
My wife is in a wheel chair and needs extra care for her pedicure. The professionals here always give it to her and to me as well, I really appreciate the relaxation and my feet feel so much better. Some other men may laugh, but when you're comfortable with your masculinity it doesn't matter.
The time before this one the pedicure I got was a fast 20 minutes and had cuts on both my little toes. I was asked to come back and that someone else would do my pedicure. After several months I decided to try them again. I had always had great pedicures in the past and thought that last time was just a fluke. This time apparently I got the same technician as my big toe got cut. I will definitely not go back. It is a shame as I really enjoyed there services and atmosphere in the past.
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Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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