Nails Profile

+1 731-967-5350

339 W Church St, Lexington, TN 38351 United States of America

Open Today: -

Quick Facts About Nails Profile

Nails Profile Place is a nail salon that seems to have a mix of positive and negative experiences according to the comments provided. In order to evaluate its strengths and weaknesses thoroughly, let's analyze each comment in depth.

Starting with the positive feedback, Destiny Curtis expresses her love for Nails Profile Place, highlighting the friendly and professional staff. She also praises the new appointment system and states that she always leaves the salon loving her nails. This comment emphasizes the positive customer service experience and high-quality work provided by the salon.

Next, Nika shares her positive experience with the salon as well. She appreciates that the nail technician, Nika, guided her in maintaining the growth of her nails and provided an excellent gel manicure. This comment indicates that the salon has knowledgeable and skilled staff members who are willing to educate clients on proper nail care.

Another customer comments positively on the fast service and the quality of the work they received. They state that they had a full set of nails and a pedicure and everything turned out perfectly. This suggests that the salon is efficient in completing services without compromising on the quality.

Despite the positive comments, there are also instances of negative experiences shared by customers. One customer recounts a rude encounter with a staff member when inquiring about the price of a gel pedicure. The customer states that the lady was inexplicably rude and that they were given an expensive quote of $85 for a basic level gel pedicure. This highlights a weakness in customer service, where a staff member failed to handle a customer inquiry in a polite and professional manner.

Another customer expresses dissatisfaction with a female owner, describing a negative experience regarding the removal of glitter polish during a pedicure. The customer states that the owner was extremely rude, did not offer reasonable options for the removal of the polish, and was rough in her approach. This indicates a lack of understanding and empathy towards the customer's concerns, resulting in a negative experience.

One customer raises a concern about possible overcharging for services received. They mention paying $135 for a pedicure and full set, which is higher than their usual payment of around $90. While the customer states that the work itself was okay, the issue of overcharging raises questions about the salon's transparency and fairness in pricing.

Lastly, a customer shares an exceptional experience where the salon went above and beyond for them and their sister. Despite being fully booked, they were accommodated after explaining their situation and being in town for only one day. This comment highlights the salon's commitment to customer satisfaction and willingness to make exceptions for special circumstances.

In conclusion, Nails Profile Place appears to have strengths in customer service, professionalism, and delivering high-quality results, as expressed by several positive comments. However, there are also weaknesses identified in terms of rude staff behavior, potential overcharging, and lacking empathy towards customer concerns. It is important for the salon to address and rectify these weaknesses in order to provide a consistently positive experience for all customers.

Best TL Reviews

It’s Destiny Curtis ** using my husbands google account… I love this place! Very friendly, professional! I love the appointments that they are doing now! Always leave loving my nails! :)

I called to try and ask about the price of a gel pedicure & the lady was inexplicably rude, and proceeded to tell me $85 for a basic level gel pedicure. Never will I ever use this salon.

Nika was great! She talked me out of messing up the growth I already had on my nails and gave me an excellent gel manicure. Even educated me on better nail maintenance!

Fast and very good. Got a full set of nails and a pedicure. It's all perfect.

I had a terrible experience with the female owner. I always get glitter polish. I had gotten my second pedicure done there with the glitter polish. She was extremely rude about taking it off and told me if I got it again, I would have to remove it at home myself before coming back in. She didn't even give me the option of possibly paying a little extra because glitter IS hard to remove. She was rough and acted like she'd rather be doing anything other than her job

I will NEVER go back.

Pretty sure they overcharged me...I had a pedicure and a full set and they charged $135. Normally I pay around $90 for this. They are not accepting walk ins. Make sure you have an appointment. The work itself was okay.

They were completely booked when I called but when they found out I was only in town for one day, they called back about 15 minutes later and booked me for 5, the same time they close. This couple stayed open for over an hour longer just to go above and beyond for my sister and I and I can never thank them enough. Plus our mani/pedis were amazing and looked amazing. I would reccommend this place to everyone. Overall, they are amazing in every aspect of customer service and satisfactory. 15/10. Thank y'all so much!

Very professional and friendly. Of all the nail salons I have been to Nails Profile is the best. I highly recommend them.