Top Star Hair Salon

+1 561-619-3543

330 Clematis St #118, West Palm Beach, FL 33401 United States of America

Open Today: -

Quick Facts About Top Star Hair Salon

Top Star Hair Salon has received mostly positive reviews from customers, highlighting the following strengths:

1. Exceptional Hair Transformation: Customers have praised Emir, the stylist at Top Star Hair Salon, for delivering amazing hair transformations. They mention that he is the best when it comes to hair and has provided them with the best hair transformation they have ever had. His expertise and skills in hair styling are considered outstanding by the customers.

2. Professionalism and Organization: The salon is commended for running a professional and organized business. Customers appreciate the level of professionalism displayed by Emir and his team. They mention that the salon is well-managed and that they receive excellent service.

3. Expertise in Color: Many customers specifically mention Emir's talent and knowledge in hair coloring. They state that he has a deep understanding of hair and color, resulting in excellent results every time. The salon is commended for achieving spot-on colors and creating flawless blonde highlights.

4. Trustworthy and Reliable: Customers have expressed trust in the salon and state that they only trust Top Star with their hair. They mention that they have been going to the salon for several years and have always had a positive experience. The salon is praised for consistently delivering high-quality services, earning the trust and loyalty of its customers.

5. Celebrity Treatment: Customers mention feeling like celebrities when they leave the salon. The experience at Top Star Hair Salon is described as luxurious and special. The ambiance and overall atmosphere of the salon contribute to a VIP experience.

However, there are some weaknesses highlighted in the comments as well:

1. Language Barrier and Lack of Communication: One customer had a negative experience due to the stylist not speaking English fluently. This resulted in miscommunication and a subpar experience. Another customer encountered difficulties when the owner had to be called to translate during a consultation. The salon should ensure that there is effective communication between the stylists and customers to avoid any misunderstandings or discomfort.

2. Poor Customer Service and Lack of Care: One customer shared a negative experience where the owner got hostile and made them feel uncomfortable when they requested their hair to be washed off due to a reaction to the color product. The customer also felt bullied and not cared for. The salon should prioritize customer satisfaction and ensure that customers feel valued and comfortable throughout their visit.

3. Inconsistent Information and Poor Appointment Management: One customer had a frustrating experience with the salon's online booking system. They were initially told that online appointments are not available and had to reschedule. Later, they were informed that the salon was open but on vacation when they called. This inconsistency in information and poor management of appointments can lead to customer dissatisfaction and inconvenience.

4. Travel Distance and Availability: One customer mentions traveling over an hour to get their hair done at Top Star Hair Salon. This indicates that the salon may not be easily accessible for some customers, potentially limiting its customer base. Additionally, the complaint about being open only on Sundays for "special occasions" indicates limited availability, which may not suit everyone's schedules.

Overall, Top Star Hair Salon has strengths in delivering exceptional hair transformations, professionalism, expertise in color, and creating a luxurious experience. However, areas for improvement include effective communication, ensuring excellent customer service and care, providing consistent and accurate information, and possibly expanding availability to cater to a wider customer base.

Best TL Reviews

I had the most amazing experience at top star hair salon. Emir is the absolute best when it comes to hair. It was my first time coming in today and was fortunate enough to receive the best hair transformation I’ve ever had in my life. I’ve always had long waist-length hair and in the past had been rushed out of salons with a half done job but today I received unmatched, professional service. He is outstanding at what he does and runs a professional, organized, and honest business. I live out of town but can, with certainty say I will not be getting my hair done anywhere else. His work is worth the travels.

5 stars just isn’t enough to describe his work. I wish I had before photos to better explain the magic he performed but take my word, prior to coming to the salon my hair was an outgrown mess.

My first time going and for sure will be going back! Emir took care of me right away and knew exactly what I wanted. Pictures don’t do this justice. Absolutely obsessed ! Thank you!

Worst experience- do not go here !! I also chose this place because of the good review status. Must be from previous owners. I went for root touch up - I have been having this done 10 times a year for 20 years. I am in Florida for holiday . They did not ask me any consultation about what colour I wanted just started mixing up a colour that was similar to my current ( I wanted lighter) . The guy doing my hair did not speak English so I called over the owner to translate. I have never seen a colour mixed be so unusual colour before putting on . They assured me it’s normal. Once applied it started stinging a lot, very painful- I was obviously having a reaction as the product they use is cheap or perhaps I just had unusual reaction. Either way, after 15 mins of still stinging and burning I asked to remove. The owner got very hostile and made me feel incredibly uncomfortable. I still asked to wash off. They had no duty of care to the customer and it was an awful experience. They still charged me full price and I felt unable to complain. Almost bullied. DO NOT GO HERE !!

I have been going to Top Star since early 2021 and it is honestly the only place I trust with my hair! I am brunette with honey highlights and Emir and his team never disappoint! The space is great and I always feels like a celebrity when I leave! Worth it!

Was recommended this salon and Emir by a few people. Checked out the Instagram page and was immediately obsessed. Had a full head of blonde highlights and have never been so impressed! The colour was SPOT ON and everyone was so lovely! Would definitely recommend and can’t wait for my next appointment! - Emma

Two words- THE BEST!

My hair was a mess and what would have taken another experience stylist 2 or 3 corrections, it took Emir just one try! I have been dying my hair for over 15 years and I have gone through many stylists/colorings. I have not come across someone as talented as Emir, he KNOWS hair and he knows color. Look no more, he is your guy!

Needless to say I found my permanent stylist!

I booked an appointment online several weeks ago through their website. When I phoned a few days after to confirm my appointment the person on the phone told me that they are only open on Sundays for “special occasions”, that they do not make online appointments, and that I would have to schedule for a different day. I wasn’t able to accommodate a different day so I made alternate arrangements and let them know that their online portal needs to be updated if they actually don’t book appointments for Sunday. On the day of my actual appointment, they called to confirm if I was showing up, and explained that they are in fact open but were “on vacation” when I phoned. Which makes no sense, because you know when your vacation is ending so should be able to accommodate an appointment.

They seem pretty poorly managed and I will not be coming back as my time is more valuable than this.

I have been coming here for a few years now and Emir is the only person I trust with my hair. I travel over an hour to get my hair highlighted by Top Star. Impeccable customer service and talent you can’t find elsewhere. They take their time and get the job done right every time. Highly recommend!!