Glossy Nails

+1 662-280-3929

3054 Goodman Rd W, Horn Lake, MS 38637 United States of America

Open Today: Closed

Quick Facts About Glossy Nails

Glossy Nails Place has several strengths and weaknesses based on the comments provided.

Starting with the strengths, one recurring theme is the friendly and welcoming staff. Multiple reviewers mentioned that the staff is always smiling, super friendly, and nice. This creates a positive and comfortable atmosphere for customers, making them feel valued and appreciated. Additionally, the cleanliness of the shop was praised, indicating that Glossy Nails Place maintains a hygienic environment for its customers.

Another strength mentioned is the excellent service provided by specific individuals. One reviewer bonded with their nail technician and appreciated her skills and expertise. They even mentioned that they enjoy speaking with her. This suggests that the staff at Glossy Nails Place are knowledgeable and proficient in their work, providing high-quality service to customers.

The affordability of the services offered at Glossy Nails Place is also highlighted as a strength. One reviewer stated that they were pleased with the pricing, mentioning that they got both their nails done and their brows waxed for a total of $35. This suggests that Glossy Nails Place offers competitive prices, making their services accessible to a wider range of customers.

Moving on to the weaknesses, one common criticism is the unprofessional behavior of certain staff members. One reviewer mentioned an incident where they were asked to move out of a booth because another customer claimed to be running late. The reviewer felt that it was unprofessional for them to be asked to give up their spot without any consideration or alternative solution being offered. This suggests a lack of efficient customer service and attentiveness to customer needs.

Another weakness highlighted in the comments is the issue of rushing through services. Two reviewers commented on staff members rushing through the process, which led to unsatisfactory results. Whether it was the owner or a technician, rushing seems to be a prevalent issue, affecting the quality of the services provided. This suggests a lack of attention to detail and a focus on quantity rather than quality.

Inconsistencies in service quality were also mentioned. One reviewer had a positive experience with Kayla, who took her time and did a good job. However, they expressed dissatisfaction with the owner who they felt rushed through the process. This indicates a lack of consistency in service delivery, as different staff members provide different levels of service.

Furthermore, there were comments about incorrect nail shapes, ruined cuticles, crooked nails, and incorrect nail color. These instances suggest a lack of communication and attention to customer preferences, resulting in subpar outcomes. Such mistakes can negatively impact the overall experience and satisfaction of customers.

Lastly, some reviewers mentioned additional charges for certain services without receiving satisfactory results. This implies a lack of transparency and value for money, as customers felt the quality of the work did not match the extra charges.

In conclusion, Glossy Nails Place has strengths in its friendly and welcoming staff, the excellence of specific individuals, the cleanliness of the shop, and the affordability of its services. However, there are weaknesses in terms of unprofessional behavior, rushing through services, inconsistencies in service quality, lack of attention to detail, and additional charges without quality results. These weaknesses indicate areas for improvement in customer service, communication, attention to detail, and pricing transparency.

Best TL Reviews

This isnmy second review and I have been here now 3 times. I came with my roommate chloe the first time and we were both happy. I bonded with my person there. I call her by her Vietnamese name, though she uses Ivy at the shop to make it easier for locals to remember and pronounce. I do so enjoy speaking with her and she is most excellent at what she does. The shop is clean and welcoming with a friendly staff for sure. I recommend this location for all of your day spa needs!

Came in to the shop a few months ago sitting in the booth waiting to get my eyebrows done I was there first another lady showed up saying she was late for work so the lady asked me to move out of the booth so she can do her first come first serve I think but I would never go there again unprofessional she could’ve asked me was it OK if the lady go first she just asked me to move so she can do her

I love this place!!! The staff is super friendly and always smiling! I go out of my way to go here.

They are always so nice when i go in and the do an excellent job!

I got my nails done and brows waxed. I'm very pleased with how everything turned out! The service was fast and friendly. It was incredibly affordable @$35 for both. I will definitely be returning!

Kayla is great. Takes her time and does a good job. I’m not crazy about the owner though. She rushes like she’s just trying to get you out of there. I guess if you are in a hurry she’s your girl. I just feel like she doesn’t take the time to do a good a job. But Kayla is top notch!

the guy who did my gel full set was rushing, did not communicate with me, got my nail shape all wrong (too short) after i told him they were too short, ruined my cuticles, and my nails were crooked. ( i showed him the exact picture of the nails i wanted.)

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the lady who painted my nails rushed through the process, got the color completely wrong, & gobbed the paint on my nails.

The lady who did my feet was good but I have been going here a couple times I haven’t had the best experiences you can spend your money elsewhere they charge extra for everything and it’s not even that good of work