Quick Facts About Total Image Salon
Total Image Salon has several strengths that contribute to its positive reputation. One of the main strengths is the highly talented and skilled technicians. Customers praise Kat, Angela, and Irena for their exceptional nail, manicure, and pedicure services. The fact that these technicians are able to create beautiful and personalized nail sets and provide top-notch services speaks to their talent and expertise. Additionally, the staff at Total Image Salon is professional and can help customers choose the best hairstyles for them if they are unsure. This shows that the salon values customer satisfaction and goes above and beyond to ensure that clients leave happy with their new look.
Another strength of Total Image Salon is the pleasant and clean environment. Customers appreciate the cleanliness of the salon, which is essential for a sanitary and comfortable experience. The salon also offers a wide range of services, from head to toe, which is convenient for customers who want multiple treatments in one place. This variety of services allows customers to have a comprehensive beauty experience, addressing all their needs.
Furthermore, Total Image Salon has a talented facial technician, Dasha, who has helped customers achieve smooth and glowing skin. This demonstrates that the salon is not limited to just hair and nail services but also offers quality skincare treatments. Customers appreciate the effectiveness of Dasha's facials and attribute their smooth skin to her expertise.
Despite its many strengths, Total Image Salon has some weaknesses that should be addressed. One customer had a negative experience with a lash technician, Alena, who failed to handle a reaction to the lash remover properly. The customer complained of swollen and red eyelids, and Alena dismissed her concerns and blamed her for rubbing her eyes. This lack of accountability and refusal to provide treatment or flushing is concerning and reflects poorly on the salon's customer service. It is important for the salon to address such incidents promptly and provide appropriate support for affected customers.
Additionally, there was a language barrier issue reported by a customer who needed to use a translation app to communicate with the stylist. This led to a miscommunication and dissatisfaction with the final result of the hair services. The customer also claimed that the stylist burned their head during the treatment. The fact that the customer had to spend an excessive amount of time at the salon and paid a significant amount without receiving satisfactory results or any form of compensation is highly disappointing. This incident indicates a lack of professionalism and customer care, which should be improved upon.
Moreover, Total Image Salon received a complaint about the lack of follow-up or response to hair damage caused by their services. The customer's hair was fried, and they experienced excessive hair loss, but the salon did not reach out or comment on the issue. This lack of communication and failure to address customer concerns reflects poorly on the salon's commitment to customer satisfaction and quality service.
In conclusion, Total Image Salon has several strengths, including talented technicians, a pleasant and clean environment, and a wide range of services. However, some weaknesses, such as poor customer service, language barrier issues, and lack of follow-up, need to be addressed in order to improve the overall customer experience. By addressing these weaknesses, Total Image Salon has the potential to build an even stronger reputation and attract more satisfied customers.
Best TL Reviews
Kat is an amazing nail technician! I came in for freestyle with no general idea on what I wanted and she put together probably one of My favorite nail sets that I have ever had! She is definitely going places, true talent at its finest!
Salon is very pleasant and clean. They have service for everything from head to toe!
Started facials w/Dasha awhile back and now my skin is so smooth!! Also this place is filled with great nail techs ????????
My first time in, Irena actually listened to what I wanted, helped me select a color and I have NEVER been happier with the results. It's been nearly 3 weeks since I had it done and it looks like it was done yesterday! I absolutely love it! What an artist!
Angela does the best manicure and pedicure. She is amazingly good. I also take my kids here to get their haircuts.
Professional staff can help you choose your own hair style if you are not sure what fits the best for you.
in the salon did eyelashes on June 9th. after applying the eyelash remover, the eyelids lit up. I told the master about this, but instead of removing it, she said that I should get up, open my eyes and go wash them. Of course, when you open your eyes, it lit up even more. after washing off, it became softer, but a burning sensation was present. Throughout the procedure, building up, I also felt this burning sensation. the master told me that I rubbed it when I washed it off, although any touch on the eyelids caused a burning sensation and it was impossible to rub them. The next day, I woke up with swollen red eyelids and contacted the master. who continued to claim that it was me who rubbed it. offered no treatment or flushing. it is absolutely clear that this is a reaction to the remedy. I do not recommend Alena as a master and I will disclose the situation in order to save the next clients from similar burns or allergies
Попросила чтобы волосы прикрывали шею а мастер за один раз просто взяла и отрезала очень коротко без лишних разговоров
Not satisfied with this place we couldn't understand each other had to use a translation app and my hair looks way different then what I asked for and she burned my head i made an appointment for me and my daughter to have it done at the same time but it was only 1 girl who couldn't speak English bouncing back and forth between me and my daughter we had an appointment for 10:30 and we're there till 7:30 pm and paid $800.00 bucks i wouldn't recommend this place oh ya she didn't even brush mine out afterwards i had to it myself. Be careful people she didn't even offer a discount or offer to fix it nothing. It just goes to show you that they are not all licensed and professional there. Better business Bureau will be notified.
So now its months Later and my hair is fried as well as so much hair falling out I can't believe just how bad this experience was and still is , just an FYI to everyone who has long thick or even thin I wouldn't recommend going here because they just want to over charge you and then ruin your hair and waste you time , I'm not the only one who suffered my daughter did too smh sad part is that they still haven't reached out or commented
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Total Image Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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