Trap Kitchen BRM

+44 121 233 2512

178 Corporation St, Birmingham B4 6UD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Trap Kitchen BRM

Trap Kitchen BRM Place is a popular restaurant with a strong reputation for its delicious food. However, there are a few areas where the restaurant could improve, particularly in terms of customer service and consistency in food quality.

One of the main strengths of Trap Kitchen BRM Place is the food itself. Many customers agree that the food is absolutely amazing, with flavors that are described as "incredible" and "full of flavor." The dishes are well presented and cooked to perfection, leaving customers satisfied with their meal. The mac and cheese and prawns are particularly praised, with customers claiming that they are phenomenal and lush.

Another strength of the restaurant is the speed of delivery. Customers mention that their delivery was speedy and the food arrived hot. This is important, as it ensures that the food is enjoyed at its best.

However, one noticeable weakness of Trap Kitchen BRM Place is the inconsistency in food quality. Some customers have complained about the quality of certain dishes, such as the crab and the bang bang shrimps. They mention that the crab is not as good as it used to be, with a texture that is described as stringy and less sweet. The bang bang shrimps are also criticized for being fried shrimps without the expected sauce and taste. This inconsistency in food quality can be a letdown for customers who have come to expect a certain standard from the restaurant.

Another weakness that has been mentioned by multiple customers is the rudeness of the staff, specifically the lady at the till. Customers claim that she does not seem to care and does not make them feel welcome. Some customers even witnessed her being rude to a delivery driver, which further detracted from their experience. This type of service is a significant weakness for the restaurant and can discourage customers from returning. It is clear from the comments that Trap Kitchen BRM Place needs to employ better staff for taking orders, as this is a crucial aspect of the customer experience.

Additionally, some customers have mentioned that the portion sizes of the sauces provided with the food are small. They feel that the restaurant is stingy with the sauces and that they are not given enough to fully enjoy their meal. This feedback suggests that the restaurant could consider being more generous with their sauce portions to enhance the dining experience for customers.

Finally, one customer had a positive experience with the customer service at Trap Kitchen BRM Place. They mention speaking to a lovely lady named Esther, who helped clarify their issues and provided excellent service. This positive feedback highlights that the restaurant does have the potential to provide good customer service, but it needs to ensure that all staff members are trained and committed to delivering a positive experience for customers.

In conclusion, Trap Kitchen BRM Place has strengths in terms of the amazing food, speedy delivery, and the potential for good customer service. However, there are notable weaknesses in the inconsistency of food quality, the rudeness of some staff members, and the portion sizes of sauces. By addressing these weaknesses and focusing on consistently delivering delicious food and exceptional customer service, Trap Kitchen BRM Place has the potential to further improve and provide a consistently outstanding dining experience.

Best TL Reviews

Food absolutely amazing as always. 2 stars only for the rudeness of the lady at the till. Seems to not really care. Didn't make us feel welcome and we found her really rude. She was also rude to a delivery driver who came to pick up the food. She really let down the whole experience for us. Food however 10/10.

Think it's time to emply better staff to be taking orders. As that type of service doesn't make us want to return. Especially since we travelled from Rugby, 53mins!

تجربة ماراح اكررها ابدا

الاكل كانه مو فريش و اللوبستر قاسي

الشرمب مقبول

الدجاج ٢/١٠

الوافل ١/١٠

السعر مرتفع

the food is delicious and hot and the flavours are amazing. my only gripe is they’re so stingy with the sauces on their food. the mac and cheese sauce is incredible but they give so little like they’re scared of running out? same for the chicken. the sauce they coat it in is so nice but it’s just not enough please add more!!!!

Fresh and well presented and tastes amazing.delivery was speedy and food was hot. No complaints

I love Trapkitchen and the amount of times I’ve eaten from this branch, I couldn’t count on my fingers to be honest haha. Recently they’ve been out of stock of crab for a while which is my favourite however they’ve just got crab back in stock but I wouldn’t say the crab was as good as it used to be. I feel like the texture of the meat isn’t as sweet and soft as usual. Found the meat to be almost stringy so was a bit sad. However the mac and cheese is PHENOMENAL and don’t get me started on the prawns and corn! I’ve had the waffles too and they’re lush. The trap juice is very sweet but it’s quite nice so a sip now and then is refreshing :) 9/10!

I'm not pleased with the food I was delivered today. I am not sure why you take your customers for granted just because its dinner time and no one will chase you for what you just gave. If I am playing £35 on the bilI should be presented with the least thing is QUALITY!! Your BANG BANG SHRIMPS were called that way because they are supposed to be presented with a sauce and a banging taste however I got fried shrimp where I can get in any other shop in a better quality and better price. I ordered the whole thing just because of the bang bang shrimps and I stayed with no dinner because my mood changed and I didn't wanna eat anymore. Being fooled is not smth you want your customer to feel especially when you think you are acting smart. Eating for some pple is not just spending money and eat and that's it

Its about taste and enjoyment of the food

Now I just hated the fact that I had food from this place and I messed up my night

Hello.. just a short message complimenting your team in the restaurant today. I had an issue with my food and spoke to a lovely lady called Esther, she answered the phone immediately and help clarify my issues straight away. I just wanted to say thankyou to the manager on shift too.. I understand that working in the food industry is stressful and I didn't wanna bother anyone. Top marks to them both today. Esther is an asset ????????????????❤️

Kind regards Costantina x

Props to the chef who cooked the food tonight (4.9.22), the food was fresh and full of flavour! My only critique would be add to flavour/spice to the lobster as it was slightly bland. Besides that, everything else was amazing.