Travellers Rest

+44 1623 368373

92 Huthwaite Rd, Sutton-in-Ashfield NG17 2GX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Travellers Rest

Travellers Rest has a mix of positive and negative comments from customers, highlighting the strengths and weaknesses of the place. The strengths revolve around the quality of the food, the friendliness of the staff, and the overall atmosphere of the pub. On the other hand, the weaknesses revolve around the unprofessional behavior of the manager, the lack of preparation for a function, and the mishaps with the food service.

Starting with the strengths, several customers praised the food at Travellers Rest. One customer mentioned that they had a phenomenal meal and their steak was cooked perfectly. Another customer commented on the fresh and delicious food, recommending it to anyone looking for a satisfying meal. The fact that the food is homemade and reasonably priced adds to the appeal of the place. Quick service was also mentioned by a customer who had their food served within 15 minutes of ordering.

The friendliness of the staff was another strength highlighted by customers. Many comments mentioned the staff as being friendly and lovely. This positive interaction with the staff contributes to the overall positive atmosphere of the pub. A customer specifically mentioned the staff being friendly towards children, making it a family-friendly place.

Customers also praised the general atmosphere and cleanliness of the pub. One customer mentioned that the place was clean and tidy, creating a pleasant environment. Another customer appreciated the pub as a whole, describing it as a lovely place and adding that they will definitely be back. This indicates that Travellers Rest has created an inviting atmosphere for its customers.

Moving on to the weaknesses, the main issue raised by customers is the behavior of the manager. One customer described the manager as very rude and unprofessional. They mentioned feeling ignored and avoided, with the manager displaying a dismissive attitude towards them. This negative experience with the manager can greatly impact customers' overall perception of the place.

Another weakness mentioned is the lack of preparation for a booked party. The function room was not ready for the birthday party, and when the complaint was raised, the response was unsatisfactory. The customers were told that they could move tables themselves, which is not an acceptable solution for a paid event. This lack of attention to detail and preparation can create a negative experience for customers who were expecting a well-organized event.

Furthermore, there were issues with the food service during the party. Customers paid for tea and coffee, but it was forgotten and they were charged again. This shows a lack of communication and organization on the part of the staff. The fact that outsiders mixed with the party guests and made requests to the DJ is also a breach of privacy and disrupts the overall atmosphere of the event.

In conclusion, Travellers Rest has its strengths in terms of the quality of the food, the friendliness of the staff, and the overall atmosphere of the pub. However, there are weaknesses that need to be addressed, such as the unprofessional behavior of the manager, the lack of preparation for events, and the mishaps with the food service. These weaknesses can greatly impact customers' experiences and perception of the place. It is crucial for management to address these issues in order to maintain and improve the reputation of Travellers Rest.

Best TL Reviews

Lokal ma naprawdę potencjał i bardzo mi się podobał, niestety pani menadżer jest bardzo niemiła i mało profesjonalna. Oględnie mówiąc wredna z niej baba.Bylam uczestnikiem imprezy urodzinowej i serio nigdy nie spotkałam się z takim lekceważeniem i ignorancja jak tutaj. Popisowym numerem było pokrojenie torta. Wspomniana szefowa poharatala go jakimś kozikiem i całość wysypała na tace. Wyglądało to tak jakby spadł jej na podłogę a ona o pozamiatała.Cos pięknego

First time I've been in here for years, but my son and I called in for a meal and it was phenomenal.

Both had steak and it was cooked spot on. Menu said it was 8 Oz but it seemed more like a 10oz. Great value!

Won't be long before we are back again ????

Food is nice and fresh staff are friendly ????????????and would recommend to anyone

Just had a Sunday lunch here, must say was fantastic, piping hot had standard roast turkey dinner was enough only thing missing was a Yorkshire pudding ???? my son had larger roast turkey dinner ate it all no problems. Shall definitely go back, lovely friendly staff place very clean & tidy

Beautiful sunday dinner here today, 4 adults and 3 children was a really lovely meal. Will definitely be back and would recommend anyone to give it a try. Sure you wont be disappointed ????

We booked party there. The function room was not ready for a birthday party. We complained there will be 35 people here and we need more tables they said "you can move them if you need". So our guests arranged seats and moved tables.

We paid for tea and coffee but they forgot and charged our guest again! Nobody gave them any money back!

Outsiders mix with our guests and ask our DJ to play songs.

Fantastic homemade delicious food, definitely recommend going. Lovely pub and very friendly staff too. ????

Absolutely fabulous meal very reasonably priced. Friendly staff. Food served in 15 minutes of ordering. First class.