Quick Facts About Tune Up The Manly Salon
Tune Up The Manly Salon is a hair salon that offers a range of services for men. Based on the comments provided, there are both strengths and weaknesses that can be identified.
One of the strengths of Tune Up The Manly Salon is the manager, who is described as wonderful and great. The manager, Dee, receives praise for her customer service skills and is given five stars. This implies that the manager is able to handle customer complaints and issues effectively, providing a positive experience for customers. Additionally, the salon is described as having a great atmosphere and stylists, with Ms. D being specifically mentioned as the best manager. This suggests that the salon has a friendly and welcoming environment, making it an enjoyable place to visit.
Another strength of Tune Up The Manly Salon is the range of amenities offered to customers. The salon provides drinks for paying customers, such as a glass of Jameson, which adds to the overall relaxing experience. In addition, there are other options available besides just receiving a haircut, such as snacks and someone to talk to. These extras enhance the customer experience and make the salon more appealing.
However, there are also several weaknesses mentioned in the comments. One recurring issue is with the quality of the haircuts. One customer mentions that their son's hair was cut shorter than requested, and the stylist ignored their instructions. Another customer states that their haircut resulted in uneven hair, which they considered to be a bad cut. These incidents suggest that there may be inconsistency in the skills and attention to detail among the stylists at Tune Up The Manly Salon. This is a significant weakness as customers expect a high level of expertise and precision when getting their hair cut.
Another weakness mentioned is related to wait times and customer prioritization. One customer describes a situation where an appointment for their son and themselves was disrupted by another customer who arrived without an appointment. The salon prioritized this customer over the ones with appointments, causing frustration and an extended wait time. The customer felt that this policy was insulting and resulted in a minimal discount being offered as compensation. This demonstrates a lack of fairness and respect towards customers who made appointments in advance, which can be seen as a weakness in the salon's customer service.
Lastly, the pricing of Tune Up The Manly Salon is mentioned as a weakness. One customer mentions that the salon is not cheap and that the higher cost may deter some potential customers. This suggests that the salon may not be affordable for everyone, limiting its accessibility to a certain demographic.
In conclusion, Tune Up The Manly Salon has strengths in terms of the manager's customer service skills, amenities provided, and the overall atmosphere of the salon. However, there are weaknesses in the inconsistency of haircut quality, the handling of appointments and wait times, and the higher pricing. These weaknesses can impact the overall customer experience and may need to be addressed by the salon to improve its reputation and attract more customers.
Best TL Reviews
I had the worst experience ever here. The manager was wonderful but the Chinese or Korean woman that works here decided to decide how to cut my son's hair. I told her a 3 she goes okay, okay, puts in ear buds and starts making phone calls and talking on her phone while cutting my son's hair and she cuts it as a two. I ask why she is picking how to do it and she tells me my son has been here before and she's cutting it how he got it before. One problem... My son hasn't been here before. She then shows me a receipt with a DIFFERENT NAME on it and then the manager came over. The manager was great. She deserves 5 stars, but then the other lady starts screaming at me and telling me I'm rude. The manager, Dee, then says she will finish it and the other lady just snatches and force pulls the hair cutting cape off my son. She later is complaining right in front of me about me and then yells at me to GO! And leave the store because I didn't appreciate her deciding how to cut my son's hair. Overall, this is the worst I've ever been treated at any place. I hope the woman gets some therapy and customer service skills. I won't be back. But the manager was fantastic.
Seems like an awesome place,but I think I chose wrong.. My hair stylist/barber seemed to be in a rush to get rid of me. She put about 1/10 effort in giving me a fade and listening to what I wanted. She started chopping hair off, contrary to what I asked for. The place is nice, clean, and offers drinks for paying employees, which is nice, and I might have just gotten unlucky with the 1 person who doesn't know what they're doing... or maybe she was having a bad day.. but despite the positives, my 2 star haircut ruined the experience for me.
I get a short haircut, went yesterday and the front of my hair is uneven by an inch, will never go back again. I think they must be hitting the bar between cuts I’ve never had such a bad haircut in my life.
Was very chill, and the wait wasn't long also on days it's packed there is plenty that will keep you occupied. I had a nice glass of Jameson while I was relaxing and getting a hair cut. Definitely puts sports clips to shame.
Absolutely love this place. I'm able to get away for a moment and relax. The stuff is awesome. They take pride with their jobs. Always doing their best to please you. We talked about everything. Great place to get a hair cut with other options, have fun, drinks, snacks, an someone to talk to. The price's are great. My go to place. Thanks.
***Update: Thank you, Patti, for responding so quickly, and for calling us directly to apologize for this happening and for addressing the issue with your staff.***
Had an appointment for both my son and myself with the same stylist, during my haircut, middle-aged man comes in and gets put in front of my son. Explanation was that the person would throw a fit if he has to wait. So we wait an extra 30 minutes for him to get his hair cut. When we complain, the cashier explains that the store policy is not to turn away money and offered us a very minimal discount. Not sure what was more insulting, being forced to wait for the middle-aged guy or getting a $5 discount to compensate for our time. In any event, this store just lost money from me and my sons.
Great atmosphere and stylists. It's not cheap though, but if you can swing it, I think it's well worth the higher cost.
Best place in friendswood for a hair cut and tune up! Great people, great atmosphere. Ms. D is the best manager!
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Tune Up The Manly Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 AM |
| Sunday | 11:00 AM - 06:00 PM |
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Location
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