Quick Facts About Twisted Sisters Salon ….
Strengths:
1. Timely service: Multiple reviewers mentioned that they didn't have to wait long and that their appointments were done in a timely manner. This indicates that the salon values their clients' time and makes an effort to stick to the schedule.
2. Reasonable prices: One reviewer mentioned that she wasn't overcharged for her hair appointment. This suggests that the salon offers fair and competitive pricing for their services, making it more accessible to a wider range of customers.
3. Skilled stylists: Despite the negative review, a few customers praised the skills of specific stylists such as Aly and Jason. This demonstrates that there are talented and capable professionals working at the salon who can provide excellent outcomes for their clients.
4. Friendly and welcoming atmosphere: Multiple reviewers mentioned feeling welcomed and treated like family when they walked into the salon. This indicates that the staff creates a friendly and inviting atmosphere, which can contribute to a positive overall experience for customers.
5. Ability to fix mistakes: One reviewer mentioned that the salon's owner fixed a misunderstanding and went above and beyond to resolve the issue. This shows that the salon is willing to take responsibility and rectify any mistakes or miscommunications, which is crucial for maintaining customer satisfaction.
Weaknesses:
1. Inconsistent results: The negative review described a situation where the stylist completely disregarded the customer's request and gave her a hairstyle that was completely different from what was discussed. This suggests a lack of attention to detail and inconsistency in providing the desired outcome for customers.
2. Poor customer service: One reviewer mentioned that when they walked in as a walk-in customer, they experienced a lack of attention and had to wait for a considerable amount of time before being served. This suggests that the salon may have some issues with providing prompt and satisfactory customer service, especially for walk-in clients.
3. Lack of availability: The reviewer who had a negative experience trying to do a walk-in mentioned that they were advised to come back on a specific day for a haircut. This indicates that the salon may have limited availability, which can be inconvenient for customers who prefer or need spontaneous appointments.
4. Miscommunication and misunderstandings: Although one reviewer praised the owner for resolving a misunderstanding, the fact that such misunderstandings occur in the first place indicates a potential weakness in effectively communicating and understanding customers' desires and expectations.
Overall, while Twisted Sisters Salon has some positive aspects such as timely service, reasonable prices, skilled stylists, and a friendly atmosphere, they also have weaknesses in terms of consistent results, customer service, availability, and communication. These weaknesses may need to be addressed in order to improve customer satisfaction and retention.
Best TL Reviews
I'm leaving this review for my wife, since she's too nice to leave the review the stylist who cut her hair actually deserves. We got multiple reference pictures and even a video of the hairstyle my wife wanted, which was supposed to be an undercut with defined, straight bangs. There were multiple pictures from different angles that thoroughly showed what she wanted. Rather than do that though, the stylist cut her hair in some weird fringe, Beatles-looking mop style that didn't even remotely resemble what she had been shown. She basically completely ignored what my wife asked for and instead just gave her the style she wanted her to have. What was the point of even looking at the pictures and telling her she could do it? Why not just say "I can't or don't want to do that style"? She was very disappointed and I was furious, since I was the one who recommend she go there because I'd heard people talk about how good they were. I could have done a better job myself at home and wish I had. It has taken several months for it to grow back enough to even fix the absolute mess she made of my wife's hair. Being too polite to say anything to this stylist, I had to take her back to demand they at least attempt to fix it. The male stylist working there apologized and attempted to fix it, but there was only so much he could do. He was at least professional about it, but this "Thelma" that originally cut her hair was nowhere to be found. Even he admitted he had no idea why she would do that, considering we had such clear references for her to go by. I'm sure they have some good employees, but I would highly recommend avoiding this place if you have something specific in mind. I've read some other negative reviews similar to mine saying they had a similar experience when asking for a specific style or color job, so this isn't just a fluke problem that only we had with them.
So pleased with my visit here ????.... everything was done in timely manner no wait time. They didn't overcharge and my hair came out perfect. I couldn't ask for a better hair appointment.
My wife went here and was thrilled. There was a misunderstanding but the owner fixed everything and was absolutely wonderful. Recommend this salon to anyone. Thank you so much ????
Definitely do not recommend trying to do a walk in here I was seated 5 minutes before anyone spoke to me then was advised it would be Tuesday before I could get a hair cut here 0/10 for poor customer service and walk ins welcome is such a lie
Aly was great! I went from long hair and had quite a bit cut off into a shorter layered style. She did great!
I walked through the door and everyone greeted me! They make you feel like family, Very pleasant atmosphere! Not a dull moment the entire time I was there! Ale done my hair and she was amazing! Make sure to call for an appointment! They all do amazing jobs!!
Jason Miller was my stylist and I had a keratin straightener, color and highlights put in and I love my hair! Jason done a fantastic job. If you are looking for a new stylist or salon this is the place! The people at this salon are real and down to earth. I enjoyed my visit from beginning to end talking and laughing with them. Thanks for making my first visits so enjoyable and I'll see you guys soon.
I got the pleasure of getting an amazing haircut,color and highlights. I'm not from here so I had been to a previous salon and it wasn't what I wanted and was treated a little poorly ! But just happened to be passing by this salon headed to another but I am so thankful I pulled in at this salon not only is Jason amazing but I'm sure they all are! But I Kno they will make you feel so welcome that I will definitely be returning to get more done !!! Thanks so much !!!!
Twisted Sisters Salon …. Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 05:00 PM |
| Wednesday | 10:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 05:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 10:00 AM - 03:00 PM |
| Sunday | Closed |
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Location
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