Quick Facts About U Nails & Spa
U Nails & Spa is a nail salon that has received a mix of positive and negative feedback from its customers. In order to provide a comprehensive analysis of its strengths and weaknesses, we will examine the comments mentioned above.
Starting with the strengths, several customers praised the quality of the work done at U Nails & Spa. One customer mentioned that they leave with beautiful dip nails every time they go, indicating that the salon offers skilled technicians and delivers satisfactory results. Another customer mentioned that their acrylic set held up well for a month without any issues, demonstrating the durability and longevity of the nails done at the salon. Additionally, customers appreciated the friendly staff and found them to be thorough, patient, and talented. These positive comments highlight the professionalism and competence of the technicians at U Nails & Spa.
Cleanliness is important in any establishment, and it seems that U Nails & Spa may have some weaknesses in this area. One customer described the station as dirty and unsanitary, and another mentioned that the seat, towels, and the floors were dusty and dirty. This suggests that the salon could improve its cleanliness protocols and maintain a more hygienic environment for its customers.
Appointment management appears to be a recurring weakness at U Nails & Spa. One customer mentioned that the salon does not honor their appointment times and that they had to wait for 30-45 minutes past their scheduled time. This can be frustrating for customers who have made the effort to book an appointment and expect their service to be timely. It is suggested that the salon addresses this issue by better managing their appointments and not taking walk-ins on top of scheduled appointments.
Customer service is also a mixed bag at U Nails & Spa. While some customers praised the friendly and patient technicians, others described unprofessional and inconsiderate behavior. One customer mentioned that a manicurist disregarded their request not to cut their nails, and another customer walked out mid-manicure due to the unsanitary station and rude attendant. These comments indicate a lack of consistency in the level of service provided by the salon's staff. It is important for the salon to ensure that all staff members are professional, attentive, and respectful towards customers.
Price and value were also mentioned in the comments. A customer described the basic gel fill as expensive, amounting to $63. Although the durability and quality of the service may justify the price for some customers, it is worth considering whether the cost is competitive compared to other similar establishments in the area.
In conclusion, U Nails & Spa has strengths in terms of the quality of their work, friendly staff, and durable nail treatments. However, weaknesses include issues with cleanliness, appointment management, and inconsistent customer service. By addressing these areas of improvement, U Nails & Spa can enhance the overall customer experience and build a stronger reputation in the industry.
Best TL Reviews
Super unprofessional took over an hour just to do fill. they handed me a basket of gel colors and when I picked the color I wanted and Hailey got very upset, she tried to get me to change my color four different times when I told her no it's okay she said she was going to charge me $8 more for the color she kept complaining to the other coworkers about the color that I picked and she started slamming her drawers because she was so upset the lady next to her was coughing the entire time she was working and the file job on my nails is super crooked my nails are bumpy I do not recommend this place my basic gel fill came up to $63. I watched three people walk out of there with thumbs that look like toes because the filing jobs were so bad.
If it weren't for the awesome work they do, I wouldn't come back. They take appointments but never honor their appointment times. Everytime I visit I am waiting no less than 30-45 minutes past my appointment time. It's ridiculous. If they improved on this and not take walk ins on top of appointments, this place would be perfect.
They were timely and did an ok job on my nails...The Manicurist disregarded the fact that I didn't want her to cut my nails as I showed her I had just filed the shape to the length I liked but she grabbed and snipped it after she asked me what shape and length I wanted on my fingers then said she did it to make them all even in length and even though I asked her not to clip them she did so they are a bit shorter than I would have preferred them to be...She was a bit rough and wore gloves but did a nice job polishing them and the pedicurist was good other than using a plastic toilet paper wrapper to rest my feet on which seemed pretty trashy and when I sat down I noticed they had not wiped down the seat from the previous person as the seat towels and floors were was dusty & dirty so I pointed this out and they just threw a towel on top of the one side then went and dusted off the other arm tray after i was seated which i.m.o should have been bussed and or cleaned before seating me...But they seemed to be busy and were typically friendly but mostly spoke amongst themselves in Vietnamese...
Some of the best salon service I’ve ever had! The technicians were thorough, patient, and friendly. I am bookmarking this place to regularly come back!
Because of the craziness happening in the world right now I haven’t been able to go down for a fill, but I’m a month out with my acrylic set and they have NOT broken! I’m amazed at how well they held up. Jewels have not fallen off or anything. I definitely got what I paid for. It was a little pricey but SUPER worth it. One pic is fresh, the other is ONE MONTH GROWTH (I trimmed myself)
I leave with beautiful dip nails every time I go. Extremely friendly staff, clean salon, and they always find a way to fit me in!
Such wonderful manicurists! Clean, talented and fun salon!! Easter Bunny design. Thank you!
Dirty, inconsiderate and opinionated service. I walked out mid manicure because I couldn’t believe how unsanitary station was. After waiting much longer than I was told, the manicurist was unprofessional, rush and not gentle at all. I unapologetically paid full price and got out of there. I prefer to walk out then to sit in a dirty station with a rude attendant.
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U Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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