Quick Facts About Arts & Nails
Arts & Nails place, based on the comments provided, has several strengths and weaknesses.
One of the strengths mentioned by multiple customers is the quality of the nail services provided by the staff. Tammy, T, Thu, and Tee are all praised for their skill, attention to detail, and ability to take their time to ensure customer satisfaction. This indicates that the salon has talented and experienced nail technicians who are capable of meeting customers' requests. Additionally, customers mention that their nail treatments lasted for several weeks, which implies that the salon uses high-quality products and techniques.
Another strength of Arts & Nails place is the reasonable pricing. Many customers appreciate the affordable prices compared to other salons in the area. This demonstrates that the salon values providing value for money to its customers. It also shows that the salon is accessible to a wider range of customers who may not be able to afford more expensive services. The affordability of the spa pedicure, especially the Ultimate option, is particularly mentioned as being remarkable.
The friendly and pleasant nature of the staff is also highlighted in the comments. Customers mention that the nail technicians were enjoyable to talk to and provided a positive atmosphere during their visit. This indicates that the salon has a good customer service culture, with staff members who make an effort to engage with their customers and create a comfortable environment.
However, there are also weaknesses mentioned in the comments. One of the recurring weaknesses is the rushed and non-relaxing experience during pedicures. One customer specifically mentioned that they would not return for a pedicure due to these issues. This suggests that the salon may need improvement in the area of pedicure services, such as ensuring enough time is allocated for each customer and focusing on creating a relaxing and enjoyable experience.
Another weakness mentioned is the possibility of overcharging customers, particularly if they are not regulars. One customer expressed dissatisfaction with being charged more than the regular price for a refill with gel polish. This raises concerns about the transparency and consistency of the pricing policy at Arts & Nails place. It is important for the salon to address these concerns and ensure that all customers are charged fairly and consistently.
The lack of staff is also noted as a weakness in one comment. One customer mentions that due to the lack of staff, the customer service has suffered, and there are long wait times for walk-ins and appointments. This indicates that the salon may be struggling to meet customer demand and provide timely services. Hiring more staff or managing appointments more effectively could help address this issue.
Lastly, one customer mentions concerns about cleanliness and customer service, particularly during the COVID-19 pandemic. This suggests that the salon may need to improve its sanitation practices to ensure the safety and comfort of its customers. Additionally, the rude behavior of the owner is mentioned, which reflects poorly on the overall customer experience. It is essential for the salon to address these concerns and ensure that all staff members, including the owner, prioritize excellent customer service.
In conclusion, Arts & Nails place has several strengths, such as talented nail technicians, reasonable pricing, and friendly staff. However, there are areas that need improvement, such as the rushed pedicure experience, potential overcharging, lack of staff, and concerns about cleanliness and customer service. By addressing these weaknesses, the salon can enhance its overall customer experience and reputation.
Best TL Reviews
Tammy is the best. Very detailed. I have been coming here the past few months because my previous nail shop went way up on prices. Prices are good for what you can get here and my nails last 3 weeks and could probably last longer.
T did my nails and he was a pleasure to talk to! I was a walk in for SNS and I didn't have to wait. I absolutely love my nails and would recommend this place to anyone.
The guy who did my nails was great. He took his time and was pleasant to speak to.
I’m only giving 4 stars because my pedicure was extremely rushed and not relaxing at all. I’ll definitely come back for nails but probably not a pedicure.
Listen, it’s not a glamorous spa but they do one hell of a job. The prices are super reasonable…Came in for a spa pedicure and the Ultimate option(the most luxurious) is only $30!! Thu did a fantastic job and the scrub felt amazing. Other places charge an arm and a leg just for the ambiance so I’m very pleased with Arts & Nails. Will definitely be back.
I absolutely loved loved loved my pedicure. I feel like that man gave me 2 new feet. Lol but no seriously. He took his time and did not rush even though they were about to close. I'm sad I can't remember his name but the entire staff was lovely. I will definitely be back.
Beware! If this place doesn't know you they will over charge you. They charged me 45 for a refill with gel polish. No broken nas or anything. I called the next day and pretend to set an appointment. The guy told me it would be 30. I got a refund after hooping and hollering. But never again. Refills doesn't last for a full two weeks. If you decide to go get price before arriving
I've been going to this nail salon for over 5 years. It was great in the beginning but due to the lack of staff things have taken a turn for the worst. Especially after this COVID nightmare i would expect the place to be clean and sanitized but it's not. Customer service is horrible now. The owner is rude but her son is wonderful. If you do choose to go here ask for Tee aka Diego. He's super sweet and very talented. Long wait for walk in's & appointments are never on time. Good luck. At the rate they're going this place won't be open much longer.
T is amazing , he literally did what I asked for & he took his time. I will be coming back ????
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Arts & Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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