Nail Experts

+1 765-521-2269

115 S Memorial Dr, New Castle, IN 47362 United States of America

Open Today: -

Quick Facts About Nail Experts

Nail Experts Place has received a mix of positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the nail salon, let's analyze the comments above:

Strengths:

1. Convenience and Availability: One customer mentioned the ease of getting an appointment at Nail Experts Place on short notice, highlighting their flexibility and ability to accommodate customers even if they don't have a debit card.

2. Customer Satisfaction: Many customers expressed satisfaction with the quality of service provided by the nail technicians. They praised the salon for delivering the desired results and meeting their expectations.

3. Friendly and Personable Staff: The staff at Nail Experts Place were described as lovely, gentle, and amazing. They made an effort to hold conversations with customers, creating a welcoming and comfortable atmosphere.

4. Professionalism and Expertise: A long-term customer praised Nail Experts Place for their professionalism and expertise. They specifically highlighted the salon's ability to identify and rectify a fungal issue caused by another salon, demonstrating the staff's knowledge and dedication to ensuring healthy nails for customers.

5. High-Quality Work: Gel manicures and regular manicures performed at Nail Experts Place were commended for their quality. One customer specifically mentioned that the nail technician, Derek, took his time to ensure customer satisfaction.

Weaknesses:

1. Inconsistent Results: One customer expressed disappointment with how their nails turned out. They specifically mentioned that their toes looked poorly painted, similar to a child's work. This inconsistency in the quality of the service suggests a possible issue with the skill level or attention to detail at the salon.

2. Pricing Confusion: Another customer complained about the pricing inconsistency. They were quoted one price over the phone but charged a higher amount at the salon. This lack of transparency and confusion can lead to customer dissatisfaction and mistrust.

3. Lack of Staffing: One customer mentioned that Nail Experts Place doesn't have many employees, resulting in a need to schedule appointments well in advance. While this might indicate that the salon is popular and busy, it could also create inconvenience for customers who prefer spontaneity or have last-minute scheduling needs.

4. Unfriendly Service: A customer reported experiencing unfriendly behavior from the staff at Nail Experts Place. This negative impression can deter potential customers from returning or recommending the salon to others.

In conclusion, Nail Experts Place has several strengths, such as convenience, customer satisfaction, friendly staff, professionalism, and high-quality work. However, there are also some weaknesses, including inconsistent results, pricing confusion, lack of staffing, and instances of unfriendly service. Addressing these weaknesses could greatly improve the overall customer experience at Nail Experts Place.

Best TL Reviews

I actually got my nails done here a week ago but I forgot to share what a great experience I had. First, I decided to have my nails done on a whim and these folks got me in with no problems. I will say they don’t take debit cards which isn’t a huge problem I was just unaware and they were totally fine with me leaving and running to the atm before my appointment. I am VERY happy with my nails and the lady who did my nails was very lovely and personable. I would absolutely send friends or family here if they were looking for this service.

I absolutely love getting my nails done here..I've never had any kind of issues with my nails & they always do my nails exactly how I want them

I went in to get my nails done for my birthday. The atmosphere was very welcoming. I especially like the lady who did my nails. She was very gentle and amazing a with my nails. She also held a conversation with me which I appreciated.

Best nails I’ve had done in a long time. Derek did my nails and he did a great job. He took his time and made sure I was happy.

Elaine and her family are fantastic. They're true professionals. I've been a customer for months, but recently I went somewhere else and thanks to Nail Experts, they were able to detect and remediate the fungus on my nails due to a sub-par treatment at another salon. My nails are pretty again and I'm truly grateful to have healthy fingers! I'd recommend Nail Experts to anyone.

Best place 2 get your nails and toes done. The don't have many ppl that work. You have 2 schedule ahead. It's totally worth it.

Nothing to write about! My toes looked awful. Looked like a child painted them. They were not friendly at all. I will not come back.

Un happy customer. Quoted over the phone $25. Removal of gel polish and regular manicure. Price list said. $23 for removeal of gel and regular manicure. Then she charged me $28. More than a gel manicure.?? Regular manicure looked awful....will not be back