Quick Facts About Ultimate Nails
Ultimate Nails place has a range of strengths and weaknesses based on the comments provided. These strengths and weaknesses can be evaluated in terms of customer satisfaction, service quality, cleanliness, pricing, and customer service.
One of the key strengths of Ultimate Nails place is their fantastic staff. Many customers commented on the friendly and skilled technicians who consistently delivered great results. The staff's ability to fix nails and make them beautiful even for customers who are tough on their nails is commendable. The positive experiences of these customers highlight the skill and expertise of the staff at Ultimate Nails place.
Additionally, the cleanliness of the salon is praised by customers. They appreciate the fact that the salon practices social distancing, disinfects all the equipment after each customer, and takes appointments only during this time. This attention to hygiene and safety is an important strength, particularly in the current climate where customers are concerned about their health and wellbeing.
The pricing of services at Ultimate Nails place is seen as a strength by some customers. They consider the prices to be great value for the quality of service they receive. This suggests that the salon offers competitive pricing and delivers good value for money, which is important to customers.
Furthermore, the inclusion of fun options like Jelly pedicures is seen as a strength, especially for kids. Customers appreciate the entertaining and enjoyable experiences that Ultimate Nails place provides, making it an attractive option for families.
However, there are also some weaknesses identified by customers. One common complaint is about rushed service and poor quality results. Some customers felt that the technicians did not take their time and rushed through the service, resulting in unsatisfactory outcomes such as air bubbles in nails, uneven shaping, and thick application of acrylic. These experiences indicate a lack of attention to detail and a potential lack of experience on the part of some technicians, which can negatively impact customer satisfaction.
Another weakness highlighted by a customer is an incident of alleged racism. The customer claims that they were denied service due to their latex allergy and were treated rudely. If the customer's claim is true, it reflects a serious lack of professionalism and inclusivity on the part of the salon, which can damage its reputation and customer relationships.
Inadequate customer service is also mentioned as a weakness by some customers. They complain about the response they received when they voiced their dissatisfaction. The customers felt that their concerns were not taken seriously, and in one instance, they were even confronted with rude and bullying behavior from the salon's owner. This type of unprofessional behavior can significantly damage the salon's reputation and turn customers away.
Another weakness mentioned by a customer is the lack of attention to detail in terms of nail preparation and finishing. Complaints were made about not removing all the previous nail polish, neglecting cuticle care, leaving glue around the nails, and causing bubbles in the nails. These issues suggest a lack of thoroughness and attention to detail, which can negatively impact the overall quality of the service.
In conclusion, Ultimate Nails place has several strengths such as a fantastic staff, cleanliness, competitive pricing, and enjoyable experiences. However, they also have weaknesses, including rushed service, poor quality results, potential incidents of racism, inadequate customer service, and a lack of attention to detail. These weaknesses need to be addressed in order to improve overall customer satisfaction and maintain a positive reputation.
Best TL Reviews
Love, love, LOVE this salon! The staff is fantastic, they do an amazing job (I'm super tough on my nails and they always fix them... and make them beautiful!) ????♀️ My youngest kiddo decided to go with me for a pedicure one day and now he's hooked - he wants to go with me any time I go now so I have to make sure to schedule accordingly!! ???? Their Jelly pedi is super fun and squishy, especially for kids!! Yes I totally get one for myself too occasionally! ???? Highly recommend them!!
Yesterday I took my daughter to have her nails done, and honestly I was disappointed the lady looked like she was in a rush, she didnt cut her cuticles and left alot of air bubbles in her nails,I think for the price she could've done a better job! It's only been 1 day and her full set looks bad already!
I love love this nail salon and all the technicians are super friendly and done fantastic job every single time. The place is super clean and they’re practicing social distancing/disinfectant all the stuff after each customer. Great price and great value. I’m so happy with my pretty sexy nails :). And they’re only take appointment so no walk-in during this time.
If I could give half a star I would! These racist people refuse me service because I am allergic to latex! They were very rude to me and literally kicked us out of the business!
Horrible experience. The lady who seemed like the manager or one charge. Cut my nails awful, didn’t shape them. And when I asked her to please fix them because they were uneven and not what I asked for, she continued to file down one of the nails and asked if it was better even though that wasn’t the nail I asked her to fix and was making them worse! My nails were super thick and all the acrylic was still left on the side and under my nails. Either she could careless about her reputation or she is inexperienced or maybe even both! Worst service!
Took my girlfriend to get her nails done. She asked for holographic nails and when told the price for them she changed her mind to a simple design that the employee said "she could do this for $30" which was fine for her because that is what she wanted to pay. They treated her poorly and scraped her nails to the point where it stung, when she told the employee this she said "ok" and continued to grind down her nails. When finished, the end product looked nothing like what she asked for and out of being nice she did not want to make a scene and yell asking for a refund. We went to another nail salon hoping to find someone to fix it and even the employees at this nail salon said that this nail job was poorly done and looked like something an 8 year old would have done. My girlfriend called this nail salon to ask for a refund and they replied saying they couldn't do it and would only redo her nails, however why would we want them to redo these nails when the first time was horrendous. We politely declined and went on our way leaving our first review which of course was negative, boo hoo we had a bad experience. The owner of this establishment replied back and said this full quote "(Name) . I just saw your review about your nail . I talked with my staff . And watched the record Video . We can do holographic nail if y ok to pay $60 so y get regular color .We did not cut y at all .Telling the true is a good girl . When ever y not happy with the way y want y go online and write bad thing about people , that make y happy ha! Good luck with that . Y are not welcome back our salon ." Toward the end of this message was obvious bullying. It makes no sense to trust a salon that cant take constructive feedback at all and cant own up to their own mistake even going as far as blocking her number so she cant reply. She changed her mind about getting holographic nails so that part of her argument is completely flawed. Ill leave pictures of what she asked for and what she received leaving you to decide who is in the right here. All we wanted was a refund, maybe not even a full refund.
Overall was a good experience. Got a pedicure and overall was above average compared to other places I have been. Also the massage chairs seem like better quality and have the controls built into the arm rest.
They didn’t take off all of my nail polish before starting the dipping powder. They didn’t cut my cuticles or push them back. They left glue all around my nails and even my skin behind my nail was sticking to my nails. There are bubbles in a couple spots on my nails. No lotion or massage.
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Ultimate Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
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| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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