USA Nail Spa

+1 954-727-9191

993 E Commercial Blvd, Oakland Park, FL 33334 United States of America

Open Today: -

Quick Facts About USA Nail Spa

Strengths:

1. Talented and Precise Nail Technicians: According to one customer, Vivian, a nail technician at USA Nail Spa, surpassed their requests and displayed great skill and precision in her techniques. This suggests that the spa has talented staff members who are capable of delivering high-quality nail services.

2. Positive Experience for Some: Despite the negative comments, there are a few positive reviews indicating that some customers have had good experiences at USA Nail Spa. One customer mentions having a pleasant and friendly experience and looks forward to visiting the spa a few times a year. This implies that the spa has the potential to provide satisfactory services to certain individuals.

Weaknesses:

1. Inexperienced Staff: Multiple customers have expressed dissatisfaction with the level of experience and expertise displayed by the nail technicians at USA Nail Spa. One customer complained about an inexperienced nail technician who had no idea what they were doing and had to be corrected by another technician. This suggests that the quality of service may vary depending on the staff member assisting the customer.

2. Poor Customer Service: Several customers have mentioned negative experiences with the customer service at USA Nail Spa. One customer complained about having to wait for over two hours to receive a pedicure and receiving inadequate service. Another customer mentioned being charged despite not being satisfied with the service and facing resistance when expressing their displeasure. These comments highlight the spa's lack of attention to customer satisfaction and indicate poor customer service.

3. Careless and Rushed Service: Multiple customers have reported receiving subpar nail services at USA Nail Spa. One customer mentioned that their nails were left sloppy, with remnants of old color trapped between layers of acrylic. Another customer complained about their nails popping off just two days after being serviced, indicating that the nail technician did not provide a thorough or long-lasting application. Additionally, one customer mentioned that their nails were done poorly, resulting in chipped polish and broken nails just a day after the service. These comments suggest a lack of attention to detail and a rushed approach to the nail services provided.

4. Failure to Rectify Mistakes and Refusal to Fix Issues: Several customers have criticized USA Nail Spa for failing to rectify mistakes and refusing to fix their nails. One customer mentioned that their polish came off and nails broke just a day after the service, but the spa did not take responsibility or offer a solution. Another customer mentioned that the owner did not attempt to fix their incorrectly polished toes or address their concerns. These instances indicate a lack of accountability and a disregard for customer satisfaction.

Overall, the strengths of USA Nail Spa lie in the potential skill of some of their nail technicians and the positive experiences of a few customers. However, the weaknesses mainly revolve around inexperienced staff, poor customer service, careless and rushed service, and the failure to rectify mistakes and fix issues. These weaknesses outweigh the strengths, suggesting that USA Nail Spa may not consistently provide satisfactory services to its customers.

Best TL Reviews

I went in for a fill and they absolutely butchered my nails! I had to ask another nail tech to correct them after the first guy had no clue what he was doing. The second one did a little better but the overall job was soppy. Before they even polished it, they left some of the old color on and it got trapped between the old acrylic and the new acrylic. What did it for me was the fact that they still had the audacity to charge me and damn near argued with me when I said I didn’t like it. I do NOT recommend!!! Even my 12yr old said they look like a child did them.

Customer service is horrible. Inexperienced staff I stayed here for over 2 hours getting a pedicure I was the last one to leave owner did not try to rectify the issue I paid for deluxe pedicure received spa pedicure services toes was not polished properly and owner did not try to fix

So I didn't listen to the reviews because I wanted to see for myself....Stupid I know.....this has to be the worst service ever, and my feet can be pretty bad so I don't complain. I'm sorry but the lady didn't even try to do them right, this is what they look like after she was done. She said my feet were dry and didn't have dead skin, barely did my toes, and cut my nails too short. Please if you read this listen to the reviews and save $20. It's not worth it.

Love my nails. Amy and Jimmy are awesome. My daughter and I got pedicures and full sets of tips.

Vivian was my nail technician and she surpassed my requests. She is very talented and precise in her techniques. I am so happy

THIS PLACE IS HORRIBLE !!!! nails popped off 2 days after being serviced. Was serviced by Jimmy , he rushed and wasn’t clean with my nails at all. Save your time and money. DONT RECOMMEND!!

I went there for a gel fill and there wasn’t anyone in the shop but I still had to wait for 20 mins. Ended up doing my nails so badly, the next day my polish came off, 2 of my nails broke off and they wouldn’t fix my nails knowing it was there fault. Please DO NOT COME HERE!!!

I always have a good experience when I get to get service here. Always friendly, and pleasant experience. I drive a truck and don't live here, so always a treat 1-3 times a year.