V Nails

+1 636-671-0822

13 Walters Pl, House Springs, MO 63051 United States of America

Open Today: -

Quick Facts About V Nails

V Nails Place is a nail salon with a mixed reputation based on the comments provided. In order to evaluate the strengths and weaknesses of the establishment, it is important to consider various aspects such as customer service, professionalism, work quality, and overall experience.

One recurring positive aspect mentioned by several commenters is the skill and expertise of the nail technicians. Multiple customers express satisfaction with the in-depth and quick work done by the staff. They mention that the employees are capable of executing intricate free-hand designs and providing a pleasant experience. This indicates that the nail technicians at V Nails Place possess good technical skills and are capable of meeting the expectations of their customers.

Another strength highlighted by customers is the ability to make appointments and avoid long waiting times. Some customers mention that even during busy periods, making an appointment ensures a shorter wait time. This demonstrates that the salon values its customers' time and tries to accommodate their needs.

Moreover, longevity is considered a strength as one customer mentions having been a customer for over 20 years. The fact that customers have remained loyal for such a long time indicates that V Nails Place has been able to maintain a level of quality and customer satisfaction over the years.

On the other hand, there are also several weaknesses mentioned in the comments that need to be addressed. One of the recurring issues is poor customer service, particularly attributed to a staff member named Cathy. Customers mention instances where Cathy was rude, dismissive, and upset when choices deviated from what was expected. This highlights a lack of professionalism and a disregard for customer satisfaction.

Another weakness is the unprofessional behavior of employees, as mentioned by a dissatisfied customer. The commenter details instances where staff members answered phone calls and engaged in personal conversations during appointments. This indicates a lack of professionalism and focus on the job at hand, resulting in sloppy work and an overall unpleasurable experience.

The size and strong smell of chemicals within the salon is also mentioned as a weakness. A customer states that the establishment is small and emits strong chemical odors, which may be uncomfortable for some individuals. This can be seen as a potential deterrent for customers with sensory sensitivities or individuals who prefer a more spacious and well-ventilated salon.

Additionally, there are comments about subpar work quality and design. Some customers mentioned dissatisfaction with the end result of their nails, describing them as crooked and resembling dog claws. This suggests inconsistencies in the skills and attention to detail of the staff, ultimately resulting in customer dissatisfaction.

Taking into account both the strengths and weaknesses of V Nails Place, it can be concluded that the salon offers a mixed experience for customers. While there are positive aspects such as skilled technicians and the ability to make appointments, there are also significant weaknesses including poor customer service, unprofessional behavior, and inconsistent work quality. V Nails Place would benefit from addressing these issues in order to improve customer satisfaction and overall reputation.

Best TL Reviews

The ladies are truly amazing here! I will be back in 2 weeks for another visit. They were quick but very in depth with their work. It felt amazing! Would totally recommend this place 10/10 even for those with sensory issues.

They can get busy but if you make an appointment the wait isn’t long . I have never been dissatisfied with anything I’ve had done there. I’m a regular have been for a while they are all nice and do extremely well free handing designs! I always leave happy.

I have always gone here in the past. However, my last couple of experiences were terrible. Cathy was very rude and noticeably upset when my girlfriend didn't want gel polish. She made us feel horrible. The time before this, I was skipped over on the sign in sheet. Cathy called a customer back that signed in AFTER me without even looking at the sign in. V Nails you definitely lost us as customers. I felt so horrible last time that I didn't even want to give 1 star.

This place was awful! The owner is very rude and kept stopping working on me to answer the phone and was very fast and sloppy leaving nail polish on my fingers. Another visit was with an employee who actually answered his cell phone and stated talking on it the whole time he was doing my nails. They run a very unprofessional business there and it's very small and very strong smelling of chemicals. I quit going there and went to another salon which I'm very happy with now. I would advise anyone not to go there they don't care about their customers they only care about making money as they try to push you into buying more than you came in for.

Been going here for over 20 years. Love Cathy, Pauly, and all the ladies and gentlemen who work here. Quality work and always pleasant.

I stopped in here when they opened and they see me right away. Ann did my nails and she was friendly and she did an excellent job on my nails. Definitely will be returning here.

Stopped in today with my mom. She became overheated and sick. The owner and everyone was outstanding. Both our nails look the best I've ever seen. They continued to check on my mom the entire time. I decided to do my eyebrows last minute and I'm so glad I did!! But after how they responded to my mom not feeling well I won't go anywhere else they truly are amazing!!

Terrible performance, terrible shape, crooked nail. It looks like dog claws. I literally cried. Looks like dog claws. Please save yourself. What a joke. They didn’t even offer to fix them when I cried and informed her it was the worst job I have ever had. I assume that was the best she could do. You should of seen her try and do the design. I had it taken off. Never been so offended by incompetence in my whole life