Quick Facts About Viva Nails & Spa
Viva Nails & Spa has received a mix of positive and negative comments, highlighting both its strengths and weaknesses. In order to thoroughly analyze the strengths and weaknesses of the place, we will categorize the comments and discuss each aspect in detail.
1. Customer Service:
Positive:
- "Really nice people and excellent customer service."
- "The owners are extremely involved and are very attentive."
- "The staff is excellent and extremely friendly."
Negative:
- "The girl doing my pedicure didn't speak English."
- "Between the language barrier and the lack of caring, my big toe is broken and ruined."
Strengths:
Viva Nails & Spa seems to excel in providing exceptional customer service. Customers mentioned the friendly and attentive staff, as well as the involvement of the owners. This indicates a strong emphasis on customer satisfaction and a welcoming atmosphere.
Weaknesses:
The negative comment highlights a language barrier issue between the technician and the customer. This resulted in miscommunication and a lack of attention to detail during the pedicure service. The manager's response to the customer's concerns was also perceived as dismissive, contributing to a negative experience.
2. Quality of Services:
Positive:
- "I got a gel French manicure there and all my nails looked beautiful."
- "Ale did an awesome job on my pedicure! Excellent attention to detail."
Negative:
- "My nails were not straight and none of them were on the same angle."
- "My big toe nail looked like it was really weak in a specific spot and about to break."
Strengths:
Based on the positive comments, the quality of nails and pedicure services at Viva Nails & Spa seems to be generally good. Customers appreciated the attention to detail and the overall outcome of their services.
Weaknesses:
The negative comment suggests inconsistent quality in the services provided. The customer experienced issues with the shaping and alignment of the nails, as well as a weak and broken toenail shortly after the pedicure. This indicates a lack of precision and attention to detail by the technician.
3. Price:
Positive:
- "Clean friendly and amazing job."
- "Prices are fair."
Negative:
- "I personally think $62.00 for a french gel pedicure is a little high."
- "Way toooo pricy for spa pedicures which are simply a regular pedicure amped up in charge."
Strengths:
Positive comments indicate that customers found the prices at Viva Nails & Spa fair. This suggests that the salon provides good value for the services received.
Weaknesses:
Some customers felt that the prices, particularly for certain services like spa pedicures, were too high. The comments suggest that the pricing may be considered excessive or inflated for the level of service provided.
4. Atmosphere and Amenities:
Positive:
- "The atmosphere is very relaxing."
- "They massage your feet/legs and use real aloe vera plant pieces to moisturize as well as hot rocks."
Weaknesses:
No specific weaknesses related to the atmosphere and amenities were mentioned in the comments.
Strengths:
Positive comments imply that Viva Nails & Spa offers a relaxing atmosphere with various amenities that enhance the overall experience. Customers appreciated the foot and hand massages, as well as the use of natural moisturizers like aloe vera and hot rocks.
In conclusion, the strengths of Viva Nails & Spa include excellent customer service, friendly and attentive staff, attention to detail in some services, fair pricing, and a relaxing atmosphere. On the other hand, weaknesses include language barriers affecting communication and service quality, inconsistent quality in services, and pricing considered high for some customers. Understanding these strengths and weaknesses can help potential customers make informed decisions before visiting the salon.
Best TL Reviews
Really nice people and excellent customer service. I got a gel French manicure there and all my nails looked beautiful but one didn’t set properly on one side and started to peel immediately after I had gotten them. I called back and they had me in the next business and fixed it at no charge. The rest of my nails still look perfect and they went above and beyond. Great place!
Ale did an awesome job on my pedicure! It was my first time to the shop, so I tried the “regular” pedicure. Excellent attention to detail. Services included exceeded my expectations.
I decided to go here because they're open on Sunday which is usually the only time I have to get my nails done. The massages are nice after the service and I believe they have the true intention of making it a relaxing experience for you. However, I'm so disappointed in the service the last time I went there. I got a french gel pedicure for $62.00. Which I personally think is a little high, but I wouldn't mind the cost if the service during the pedicure was better. The girl doing my pedicure didn't speak English, which wouldn't be a problem if of she did her job correctly. My nails were not straight and none of them were on the same angle. I kept trying to ask her to file a couple different toe nails down more but she wasn't understanding me and I don't speak Spanish. I also tried to tell her that my big toe nail looked like it was really weak in a specific spot and about to break. The woman manager came over to try and help with the issue but kind of brushed it off telling me it will be fine. Between the language barrier and the lack of caring, less than a week after my pedicure, my big toe is broken and ruined.Now my pedicure looks horrible and what a waste of $62.00. I am so disappointed.
Way toooooo pricy for spa pedicures which are simply a regular pedicure amped up in charge, but basic on the service.
Appointment only is good for customers. But the padded prices are over the top for basic services.
Amazing experience! Great service and super clean. The owners are extremely involved and are very attentive, they don't just sit at the front. I loved their spa pedicure. They massage your feet/legs and use real aloe vera plant pieces to moisturize as well as hot rocks. Your mani's also come with a short but soothing massage on your hands and shoulder area. The atmosphere is very relaxing, I had to stop myself from falling asleep. I would definitely come again!
Only place I will ever go for anything nail related! Found this gem over the summer and even though it's about 20 minutes away its a drive that's well worth it! Super clean and calm spa like atmosphere. The staff is excellent and extremely friendly. They take their time with your pedicure and the foot rub is 10 stars! The manicure is excellent all cuticles are cleaned and you even get a nice neck/back massage.
**update** August 2022
My favorite salon ever. Covid protocols still in full effect although customers have the option to wear or not wear a mask. Clean friendly and amazing job. Ann is the best friendly and helpful.
I have been going to this salon for a few years now. I have ALWAYS had a great experience here. ALL of the staff is professional, courteous, and skilled. The salon is clean, and prices are fair. The added neck massages are great, and the relaxing classical music is so nice. I have had manicures and pedicures, gel manicures and nail repairs, chair massages, and facial waxings. I have had gel manicures and waxings with Ann, and uv build gel manicures with Tony; they have both done extra special good work on me. Also, Ann manages the shop work and employees, and appointments; she keeps the shop running smoothly. I recommend Viva Nails and Spa from experience :-)
New:
I just had a fantastic gel manicure from James, and it is exactly what I wanted...short, and every nail is shaped exactly the same...it's beautiful!! I am trying to find out how I can show the great photos here.
So....I don't see a way here on Google to post a new review, so I will have to edit this one and add to it:
Just to say that it is great to know that I can ALWAYS depend on getting a perfect gel manicure EVERY time. Once again, James got every nail equally the same shape and length...even tho I need them short for typing, he still makes them beautiful. I did post NEW photos here...but Google is not showing them.
The best the other place mina or nona nail treat u like garbage
Place Pictures
Viva Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 09:30 AM - 05:00 PM |
How to go there
Location
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10. John Michael