Volumé

+1 313-769-6400

6661 Allen Rd, Allen Park, MI 48101 United States of America

Open Today: -

Quick Facts About Volumé

Volumé Place, a salon in question, has received both positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the salon based on the provided comments, let us examine the various aspects mentioned.

One strength of Volumé Place is the stylist named Jax. One customer praises Jax for being gentle, sweet, and consistently delivering the desired hairstyle. This indicates that Jax has good technical skills and provides a positive customer experience.

The participation of the salon in a partnership with Wigs4Kids is another strength. A customer mentions that the salon was able to handle the donation of her long hair, which was then given to the organization. This partnership showcases the salon's commitment to giving back to the community and helping those in need.

On the other hand, the negative comments highlight several weaknesses of the salon. First, the customer who had a negative experience with the receptionist mentions feeling ignored and racially discriminated against. The employee initially walked away without assisting the customer and later made unwanted comments during a conversation. This creates a negative impression of the salon's customer service and professionalism.

Another weakness mentioned is the lack of full nail services. One customer left the salon without receiving information about the available services, indicating that the salon was not attentive to potential customers' needs. This lack of communication may result in missed business opportunities and dissatisfied customers.

Several negative experiences with hairstylists were also reported. One customer had a recurring issue with her hair not being styled properly. Despite initially having a positive experience, the quality of the stylist's work declined over time. Furthermore, a different customer had her hair cut crookedly, and the stylist did not listen to her request for a shorter haircut. These incidents indicate a lack of consistency and communication between the stylists and customers.

Additionally, a customer mentions that her black sweater was damaged by bleach during her visit to Volumé Place. The fact that the salon did not take responsibility for the damage and did not offer any compensation reflects poorly on their customer service and attention to detail.

Lastly, a review comments on the salon's decline in overall quality. The customer expresses disappointment with the rushed haircut, uneven length, and lackluster experience from start to finish. This suggests that the salon may be facing staffing issues and failing to provide the same level of service as in the past.

In conclusion, the strengths of Volumé Place include a talented stylist, positive participation in community partnerships, and successful styling for special occasions. However, the weaknesses of the salon are evident through incidents of racial discrimination, insufficient communication about services, inconsistent hairstyling, damaged belongings, and a decline in overall quality. These shortcomings highlight areas where Volumé Place could improve to provide a better customer experience and maintain a positive reputation within the industry.

Best TL Reviews

Upon entering a tall manly woman was assisting a customer at the desk. Looked at me standing there and walked away. Came back and jumped into the convo I was having with the other lady. What’s the point?You walked away without saying anything so don’t include your input. Secondly I don’t like the way all the employees looked at me I’m black but you don’t know why I’m in the salon so greet me appropriately and keep the up/down looks. “Do you have an appointment?” is not an appropriate or friendly greeting. How about Welcome to … how may I help you??? In addition, this salon doesn’t provide full nail services. There was no interest in telling me what their services include so I hopped in my BMW and left. There’s a million salons in the area. And fyi the two ladies walking out the door, their hair looked frizzy like they had just got out of bed..

love this place, love the stylist Jax!! I love how she does my hair she’s super gentle and super sweet! I Always leave with exactly what i want all thanks to her!!

$170.00 & $30.00 tip I had highlights Plaza hair dye in a blowout. I think it was a bit much for it to come out, looking like this.

I started going here due to a recommendation from an acquaintance. DJ styled her hair, and it looked great.

I had DJ cut my hair for several months. After a few months, it became harder to style my hair. It just would not lay right.

A couple of months ago, she cut it crooked. One part of my bangs was way longer than the rest of my bangs. She also cut part of the back too short causing a piece of hair to stick up.

I did not notice the faux pas until I washed it and tried to style it.

I decided to call the salon to rectify the situation. DJ was off so they suggested Nicky with no charge to me.

She fixed it to my satisfaction, so I decided to try her again. She cut It like the picture I showed her, but not as short. I tried to tell her I wanted it shorter, but she would not do it and gave reasons not to do it.

I will not be going back.

This salon is highly overrated.

I believe I gave both stylists a fair chance.

I also forgot to mention that Nicky styled my hair with a product she had never used, expressing her concerns and doubts about it. My hair stayed flat. I paid extra for styling at my request.

I wore an $80 black sweater into this establishment and came out with the hood completely covered in bleach, the hoodie wasn’t even mine I borrowed it from a friend and now I need to pay all that money back on top of a 145 dollar root touch up and trim.

I went in to have my outrageously long hair cut and donated. Turns out the partner with Wigs4Kids and were able to take care of everything. Had nearly 12 inches! Trish did an excellent job styling everything after the chop.

This place kind of lost its spunk. A cut here used to be a fun experience because everyone was no nice and upbeat. Maybe they are short staffed like everywhere else but the stylist I was with rushed through the cut and it's choppy and one side is longer than the other. The whole experience was kind of blah from the moment I got there to the moment I left. I realized when I got home she didn't show me the back of my head. Hopefully it was just an off day but I won't go back.

Trish did amazing on my balayage for my wedding I highly recommend her she’s very sweet and talented and she remembered everything I told her at my first appointment! Great salon :) so excited to get married my hair looks and feels beautiful!