Wally's

+1 617-764-0607

140 Broadway, Somerville, MA 02145 United States of America

Open Today: -

Quick Facts About Wally's

Wally's Place, a barbershop, receives a range of comments that highlight both strengths and weaknesses of the establishment. In this analysis, we will delve into the different comments to provide a comprehensive understanding of their strengths and weaknesses.

One of the strengths mentioned by multiple commenters is the haircut atmosphere and staff. According to the first comment, the atmosphere is amazing, while the staff is friendly and accommodating. The barbers go above and beyond to make customers feel welcome and ensure they are in and out of the door in a timely manner. This positive feedback speaks to the welcoming and efficient nature of the barbershop, creating a pleasant experience for customers.

Another strength mentioned is the years of loyalty displayed by some customers. One commenter states that they have been cutting their hair with the barbers at Wally's Place for years without complaints. This indicates that the barbers provide consistent and satisfactory service, fostering long-term customer relationships.

However, some weaknesses of Wally's Place are highlighted in the negative comments. One individual, known as Jose Rapheal Melendez Perlera, had a negative experience where his haircut was messed up. He expresses dissatisfaction with his altered appearance, comparing it to looking like someone with special needs. This negative experience indicates a lack of skill or attention to detail on the part of the particular barber who served him.

Another commenter mentions issues with punctuality and professionalism. They state that the barber is always late and frequently on his phone, disrespecting the customer's time. This lack of respect for appointments and distraction with personal matters raises concerns about the professionalism and dedication of the barbers at Wally's Place.

Additionally, this commenter mentions an incident where the barber informed them of their absence due to being out of the country only two minutes before their appointment. This resulted in the individual losing a trip. Such last-minute cancellations or unavailability of the barbers impact the reliability and dependability of Wally's Place.

Another comment describes a terrible experience due to the unwelcoming demeanor of the barbers. The individual believes that most of the barbers there are only interested in earning tips and treat customers poorly if they do not receive significant gratuities. Furthermore, they describe the barbers as racist and petty. This negative perception of the barbershop's culture indicates a need for improvement in customer service and inclusivity.

An individual mentions limitations in the hair services provided by Wally's Place. They claim that the barbers only use electric shavers and do not use scissors. This limitation might dissatisfy customers looking for precise scissor work on their hair. Additionally, this commenter feels that the language barrier with the person they spoke to on the phone hindered clear communication about their desired haircut, leading to an undesirable outcome.

Furthermore, this commenter describes uncomfortable situations in the shop, including the presence of two women who seemed to be friends with the workers. This might be off-putting to some customers who prefer a more professional and focused environment.

Finally, another strength mentioned is the loyalty of customers, even when they have moved to a different area. This demonstrates the satisfaction and trust that some individuals have in the barbers at Wally's Place. The fact that they are willing to commute a significant distance to receive their services is indicative of the high quality of cuts they offer.

In conclusion, Wally's Place has several strengths, including a welcoming atmosphere, accommodating staff, and loyal customer base. However, there are also weaknesses, such as instances of poor haircuts, issues with punctuality and professionalism, concerns about customer service, limitations in the range of services offered, and discomfort caused by the presence of non-staff individuals. These weaknesses indicate areas where Wally's Place can improve to ensure consistent customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

Haircut atmosphere and staff amazing also kid friendly... they always go above and beyond to make us feel welcome and get us in and out the door and a timely manner

I’ve been cutting my hair with this guys for years no complaints about it

my name is jose rapheal melendez perlera i went in on a saturday and they messed my haircut up and now i look like a special ed looking for a new haircut

Always late. Always on his phone. Doesn’t respect someone’s time. Has told me he is out of the country two minutes before our appointment making me loose the trip.

I had a terrible experience at this barbershop. Was going to the shop for several years, but I noticed that they are not very welcoming people. Most of the barbers here are trying to work off of Tips, and if you just tip them the amount that they’re supposed to be paid, they will play with your time and make you wait for hours. One barber outright told me we don’t cut your hair; while these guys do give good haircuts and shape ups’, I would not ever go there again or tell anyone else to go there because of such a bad experience. These guys seemed racist and petty.

This is the best barber shop for miles. If you want a classic fade, double line up, progressive cuts or custom styles, go to Wally's. I don't go anywhere else anymore.

This place does not use scissors just electric shavers. After calling them to see if needed an appointment talked to the only person with minimal understanding of English language, Miguel. After speaking to him for a few seconds to try and express my wish to have a trim with hair level half way down ears, he proceeded to chat on his phone loudly the whole time while shaving off almost all of my hair down to the skin.

Small shop and two women hung out there, friends of workers at one point sitting close to me on couch in corner.

There is a poster showing typical haircuts they do which included most hair removed leaving only the top which I guess is popular with some ethnic groups which I did look at until stuck in the chair with the horrible realization that I would soon look like one of the pictures as Miguel kept shaving and shaving all my hair off not once asking If I liked what he had had done or wanted more done.

Been coming here for the past 15 years or so. They always do a great job. I moved to the north shore and still take the commute to wallys. Thanks for everything