Westbury Tavern

+44 1782 622400

Westbury Rd, Newcastle-under-Lyme, Newcastle ST5 4JW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Westbury Tavern

The Westbury Tavern has received a mix of positive and negative comments, which provide insights into its strengths and weaknesses. By analyzing these comments, we can gain an understanding of what the strengths and weaknesses of the place are. Here is an analysis of the comments:

Strengths: 1. Food quality: Multiple comments highlight the excellent quality of food at the Westbury Tavern. One customer specifically mentions the gammon, egg, and pineapple meal, stating that it was enjoyable and of excellent quality. Another customer appreciates the taste and hotness of the meals, mentioning that they are not a fish lover but enjoyed the fish on the menu. These positive comments about the food highlight one of the strengths of the Westbury Tavern.

2. Triple fried chips: A customer praises the triple fried chips, mentioning that they had not had such good chips for years. This comment suggests that the Westbury Tavern has perfected its chip-making process and offers high-quality chips, which is a strength.

3. Service: Positive comments about the service at the Westbury Tavern indicate that the staff is polite, attentive, and prompt. One customer mentions the excellent service and the absence of a significant wait. Another customer specifically appreciates the politeness and efficiency of the young man and young lady serving meals and at the bar. The positive service experiences highlight the strength of the Westbury Tavern in terms of customer service.

4. Recommendations and repeat visits: Several customers express their satisfaction with the Westbury Tavern and mention their intentions to return. One customer fully recommends the place and looks forward to going again. Another customer states that they will definitely be back and highly recommends the Westbury Tavern. These comments indicate that the place has successfully met the expectations of these customers, which suggests a strength in terms of customer satisfaction.

5. Venue and event offerings: One customer mentions the lovely venue and another highlights a Christmas Crafts area that was entertaining for kids. These comments suggest that the Westbury Tavern provides a pleasant venue for dining and offers events that cater to different demographics, such as families. This ability to provide a suitable venue and cater to different customer preferences is a strength.

Weaknesses: 1. Limited and vegetarian options: A customer mentions that the Westbury Tavern does not have the most diverse menu, which could be a weakness for customers who are more particular in their food choices. Another customer suggests that the place could have more vegetarian options on the menu. These comments suggest that the Westbury Tavern may need to expand its menu and cater to a wider range of dietary preferences to avoid excluding potential customers.

2. Slow service and bartender attitude: One customer complains about the slow service and bartender attitude. The customer experienced delays in receiving their drinks and felt ignored despite signaling the bartender multiple times. The customer also mentions that the bartender had a miserable face and did not attempt conversation. This comment suggests that the Westbury Tavern has weaknesses in terms of service efficiency and staff attitude.

3. Food quality decline: A customer mentions that the food quality has gone downhill compared to their previous visits. Specifically, they mention that the chips were disappointing and that the food seemed to have become more expensive while offering less. This comment indicates that the Westbury Tavern may have experienced a decline in the overall quality of its food, which is a weakness.

4. Incomplete or inedible meals: One customer complains about receiving incomplete or inedible meals. They mention kids not liking the mac n cheese and Sunday beef that looked like it was boil in a bag, despite being told it was prepared on-site. This comment suggests that the Westbury Tavern may have issues with consistency and the preparation of certain dishes, leading to unsatisfactory experiences for customers.

In conclusion, the Westbury Tavern has strengths in terms of food quality, triple fried chips, service, recommendations, repeat visits, and venue offerings. However, the place also has weaknesses related to limited and vegetarian options, slow service, bartender attitude, food quality decline, and incomplete or inedible meals. Addressing these weaknesses could improve the overall customer satisfaction and reputation of the Westbury Tavern.

Best TL Reviews

Not the most diverse menu but more than adequate for the not-too-choosey.

Could be more

veggie, but that doesn't affect me.

Had a most enjoyable meal, gammon, egg and pineapple. The food was excellent quality especially the triple fried chips. Not had such good ones for years. Even the egg was perfect. And the service was excellent, with no significant wait.

Fully recommended from me and I look forward to going again.

Service was slow. The new decor looked fairly nice with the biggest improvement being the outside area which looks lovely at night but rather cold as well. Unfortunately for the service, it was far from acceptable on my visit. I ordered two drinks of which were served to me within a few minutes. I had a bottle of cider and my friend a pint of lager. I noticed I had no glass and by the time I looked up there was someone else being served. I wasn't asked if I wanted a glass with my bottle. I waited until the second drink. I signalled the bar tender for a second drink and there was a young couple at the bar too soon asked the bar tender to serve them first as I'd already had one. They then continued to serve other people for the next 10 minutes regardless how many times I signalled across that I was waiting. They were really slow at serving others and a large queue had formed. We ended up leaving in the end. The bar tender had a miserable face on them for the whole time we were there and never attempted conversation. I think I'll be avoiding here for a quick friendly drink from now on.

Just had lunch in Westbury Tavern 3rd February.

There were a young man and a young lady serving meals and at the bar, so very polite also the service was brilliant.

The meals are really good tasty and hot , I’m not a fish lover as a rule but the fish on the menu was lovely.

We were asked if everything was to our satisfaction 100% it was I would highly recommend this place. We will definitely be back

Thank you

When we arrived it was packed out, but we found tables and ordered. Food came and was really good quality. Servers were excellent. There was an excellent choice of drinks and food. A special Christmas Crafts area was great for the Kids. Full marks from us.

So pleased the Westbury Tavern has reopened again. Have been several times for a meal with friends and have enjoyed. I would like to see a few more vegetarian options on the menu.

Had a great night for the New year would like to say a Big Thank you to Lisa and Staff for their hard work.

Lovely venue! Tasty, reasonably priced food which came quickly even though they were really busy. They had a fun event on for the kiddies too which kept them entertained while we waited for the food. Would definitely recommend

It's a Greene King cheap and cheerful pub, the only issue is the food is cheap and either just ok or bad. Meals incomplete or inedible, the kids not liking the mac n cheese, and Sunday beef that looks like it's boil in a bag (we were told it was prepared on site). I know it's newly opened but if the food stays as it is then I couldn't recommend you go here there are far better options about.

We went a couple of days ago but were disappointed with the food especially the chips. Before it closed we went regularly especially for the home cooked chips, but like everywhere it seems they charge more and give less. The decor of the pub has improved but food has gone downhill in my opinion.