Quick Facts About White Horse
Strengths:
1. Nice reverb and warm atmosphere inside the pub: The comment mentions that the pub has a nice reverb and is warm inside. This suggests that the pub has a cozy and comfortable ambiance, which can be a strength in attracting customers and creating a welcoming environment.
2. Improved food: One comment mentions that the food was much improved, indicating that the pub has made efforts to enhance their food offerings. This can be a strength in attracting customers who enjoy good quality meals.
3. Fabulous Mother's Day afternoon tea: One comment expresses gratitude towards Donna and the team for providing a fabulous Mother's Day afternoon tea. This suggests that the pub offers special events or services for occasions, which can be a strength in attracting customers looking for a unique and memorable experience.
4. Friendly atmosphere: Another comment acknowledges the friendly atmosphere at the pub and states that it is lovely to see the local pub thriving again. This indicates that the pub has a positive and welcoming environment, which can be a strength in attracting customers and creating a sense of community.
5. Knowledgeable bar staff: A comment mentions that the bar staff were helpful and knowledgeable about their products. This suggests that the staff has good product knowledge, which can be a strength in providing excellent customer service and assisting customers in making informed choices.
Weaknesses:
1. Lack of efficiency in service: One comment mentions that there were five staff members behind the bar, but only one was serving customers while the rest were chatting or engaged in non-essential tasks. This indicates a lack of efficiency in service and a potential weakness in the pub's operations.
2. Hygiene concerns: The same comment raises concerns about hygiene as one of the staff members was seen eating a pot of jelly behind the bar. This suggests a lack of professionalism and raises questions about the pub's adherence to hygiene standards, which can be a weakness in maintaining customer trust.
3. Inefficient beer pulling: Another comment suggests that one of the staff members, a young man, did not know how to pull beer properly and might require more training. This indicates a lack of skill or knowledge among certain staff members, which can be a weakness in providing quality drinks and overall customer satisfaction.
4. Long wait times: One comment mentions having to wait 40 minutes for their food despite there being only a few other customers present. This indicates a weakness in the pub's ability to provide efficient and timely service, which can result in customer dissatisfaction and potential loss of business.
5. Inattentive and inexperienced staff: Multiple comments highlight instances where the staff was either inattentive or inexperienced, resulting in poor service. This indicates a weakness in staff training and supervision, which can affect the overall customer experience and may lead to negative reviews and a loss of customer loyalty.
6. Issues with food preparation: One comment mentions that the vegetables were slightly overcooked and not very warm. While the comment acknowledges that the food was still enjoyable, this suggests a weakness in the pub's food preparation and quality control, which can impact customer satisfaction and repeat business.
7. Inconsistent service: Another comment mentions walking out before being served due to a long wait time and inattentive bar staff. This indicates inconsistency in the level of service provided by the pub, which can lead to customer frustration and a negative perception of the establishment.
In conclusion, while the White Horse place has strengths such as a nice ambiance, improved food, friendly atmosphere, and knowledgeable staff, it also has weaknesses in terms of inefficient service, hygiene concerns, inexperienced staff, long wait times, and issues with food preparation. Addressing these weaknesses can contribute to improving the overall customer experience and maintaining a strong reputation within the community.
Best TL Reviews
Nice reverb on the pub and quite warm inside however 5 staff were all standing behind the bar and only one serving .. the rest were chatting and one young lady was eating a pot of jelly behind the bar !!!! Come on guys that can’t be right !!!.. where is the hygiene in that ??? Young man didn’t have a clue how to pull beer .. more training required I would say . Food was much improved so good on that front .
Better clothing required for the staff ..
Will try again in a few weeks
Thank you so much to Donna and the team for a fabulous Mother’s Day afternoon tea! My Mum is notoriously hard to please, but she was very impressed today with the very generous and delicious offerings, so very well done! Special bonus points for giving her dog Ruby lots of attention too ????
It’s so lovely to see our local pub thriving again with a lovely friendly atmosphere - you will definitely be seeing more of us all ????????????
Called in for a coffee and sandwich at lunchtime. Only 3 other couples there. After 40 minutes we asked where our food was to be told they were just doing it. 10 minutes later it arrived. What terrible service. Wouldn't want to go there if they were busy ie more than 8 people there. Will not be going back.
Visited for a family wake! Buffet was brilliant and well presented.
Bar persons were very helpful and knowledgeable on their products!
We we went when it was quiet. Enjoyed our food, only quibble is the veg is slighly over cooked and not very warm, but we did enjoy what we had to eat was lovely, but other wise very friendly staff and very clean pub..
Lovely and friendly and so kind but not serving food so we had to move on
Friendly staff, good service, food was lovely , I didn't want bbq sauce on hunters chicken and they did it so shows food cooked to order not prepacked like many places, good to see
Waited 20min to be served, bar staff messed about with pointless tasks. Worrying about tips instead of serving. Only one person serving and he looked like he had just seen a computer screen for the first time.
Walked out before bring served
Place Pictures
White Horse Info
Amenities
Service options
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Outdoor seating
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Bar games
Accessibility
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Wheelchair-accessible car park
Offerings
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Alcohol
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Beer
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Wine
Amenities
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Toilets
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Wi-Fi
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 10:00 PM |
|---|---|
| Tuesday | 02:00 AM - 10:00 PM |
| Wednesday | 02:00 AM - 10:00 PM |
| Thursday | 02:00 AM - 10:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 11:00 PM |
How to go there
Location
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