Wok Inn

+44 121 477 2900

626 Bristol Rd S, Birmingham B31 2JR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Wok Inn

Wok Inn, like any other establishment, has its strengths and weaknesses based on the comments provided. In order to provide a comprehensive analysis, both positive and negative aspects will be discussed.

Starting with the strengths, it is clear that Wok Inn has built a loyal customer base over the years. Multiple comments mention being regular customers who have been ordering from the restaurant for a significant period of time. This indicates that there is a level of consistency in terms of the quality of the food and the overall service provided by Wok Inn. The fact that customers continue to order from the restaurant and have recommended it to others demonstrates that they are satisfied with their experience.

Another strength is the fast delivery service mentioned in several comments. Delivering food in a timely manner is crucial for customer satisfaction, and Wok Inn seems to have excelled in this area. Customers appreciate the quick delivery times, often receiving their orders earlier than expected. This shows that the restaurant values efficiency and understands the importance of delivering food promptly.

Additionally, the quality of the food at Wok Inn is often praised. Comments mention that the food is nice, tasty, and of good quality. Customers appreciate the flavor and enjoy the dishes they order, such as the spare ribs and standard curries. This indicates that the restaurant puts effort into preparing flavorful and enjoyable meals for their customers.

Furthermore, Wok Inn has adapted to the current situation by offering contactless collection options. With customers unable to enter the shop, the restaurant has found a way to continue serving their customers by taking orders over the phone and bringing the food to the door. This shows flexibility and a willingness to adapt to changing circumstances.

Turning to the weaknesses, one common complaint mentioned in a comment is the discontinuation of free complementary items, specifically prawn crackers. Some customers express disappointment over this change and feel that it is a result of greed on behalf of Wok Inn. They believe that Wok Inn should not compromise on these small gestures as they have been loyal customers for many years. This suggests that the removal of complementary items may be seen as a negative change by some customers, potentially leading to a loss of clientele.

In addition, one comment mentions a negative experience with the food quality. The customer states that the curry they ordered was small and lacked flavor, with only a few slices of mushroom. They also mention that the fried rice was bland and the salt and pepper wings were not crispy and had gone off. This highlights an issue with consistency in food quality, as well as the possibility of unsatisfactory dishes being served.

Lastly, the pricing is mentioned as a weakness in one comment. The customer finds the food at Wok Inn to be rather expensive. This may deter some potential customers who are looking for more affordable options.

In conclusion, Wok Inn has several strengths such as a loyal customer base, fast delivery, good food quality, and adaptability to the current situation. However, there are also weaknesses, including the discontinuation of free complementary items, inconsistency in food quality, and higher pricing. It is important for the restaurant to address these weaknesses in order to maintain customer satisfaction and loyalty.

Best TL Reviews

Iam very disappointed as we have been regular customers with you prior to lockdown and spent thousands of pounds over 20+ years, and do no longer offer free complementrys on orders..i.e. prawn crackers which i know cost pennies!, so unfortunately us and many others have chosen to go else where,...what a shame wok inn, you will loose many customer's over this on principle. Greed results in downfall.

Very nice food. Recommended.

Please try their spare ribs, the bones fall out, more like a rack of ribs.

Super fast delivery, friendly drivers, friendly owners and tasty food.

We have ordered from this shop for years and even though we get told delivery can take up to 30 mins or so, most of the times food gets to us withing 15 mins.

Good quality and warm as it arrives.

Can not recommend enough.

Tried Wok Inn for the first time tonight by fluke as it’s local to where me and my boyf live. So glad we did! Food and customer service is outstanding even with the current situation we did a collection from outside as we cannot go inide the shop and paid by cash, the service we received from the lady (sorry didn’t catch your name) was brilliant! The food was piping hot and super tasty and they have a wide selection of foods on the menu! This will now be our new favourite take out! Thank you so much for everything and I hope you and your family continue to stay safe! ????

Have takeaway every other Saturday from here for about 5 years. Fab service and really nice food. Done their best to work through Covid restrictions and your not allowed inside shop currently but order on phone and they come to door with food. Great service. X

Food was very nice tasted good for 1st time eating from you place

ordered for delivery i live 1.5 miles away. delivery charge was nearly £7 so opted for collection! was waiting ready so food was just cooked and when we got home with it within approx 5 mins it was stone cold! beef and mushroom curry was small only 3 slices of mushroom! and didnt taste great mushrooms tasted like dish soap shocking!! fried rice was bland but cold and ediable just about crispy salt and pepper wings was red no batter and not crispy and worst of all they was off!! completly off! 1 bite had to spit out and the bbq ribs was the best thing but only 2 and a tiney rib. was not value for money food was vile and i would never order again and it is rather expensive too a big avoid from me

Very nice service and VERY GOOD FOOD! The food is not spicy if you opt for a standard curry so definitely suits all people. Also good pricing too.