Quick Facts About Z Nail Spa
Z Nail Spa has several strengths based on the comments provided. Firstly, they have great customer service and ensure that customers feel welcome and satisfied. The owners make sure that everything is okay and the nail technicians are described as friendly and nice. This positive customer service experience creates a welcoming and comfortable environment for clients.
The salon is also praised for its quality nail services. Customers mention that they had a great experience with their no chip manicure and that their nails turned out great. The salon is also commended for their professionalism and cleanliness. The nail technicians are described as knowledgeable and skilled, providing a good service overall.
Another strength of Z Nail Spa is its convenience and availability. Customers mention being able to visit the salon without wait times, even as walk-ins. The fact that they provide efficient service and accommodate customers even close to closing time is seen as a positive aspect.
Additionally, the salon is commended for its extended hours, which sets them apart from other nail salons in the area. This allows for flexibility and convenience for those who have busy schedules or need to visit the salon later in the day.
However, there are also weaknesses that can be identified from the comments. One recurring complaint is regarding the language barrier and communication issues. Some customers mention that the staff, specifically the receptionist, has difficulty understanding and speaking English. This can lead to misunderstandings and frustrations for customers who cannot effectively communicate their needs or concerns.
Another weakness mentioned is the lack of ambiance in the salon. Customers complain about the absence of music and pleasant fragrances, which can affect the overall experience and atmosphere. The lack of a positive ambiance may contribute to a less enjoyable visit for some customers.
There are also negative experiences mentioned in the comments. One customer had a bad experience with waxing services. The attendant poured hot wax on their arm and left the room, causing discomfort and leaving the wax to dry up. The customer then had to deal with removing the wax with a pair of tweezers, causing pain and bruises. This negative experience reflects a lack of attention and professionalism in their waxing services.
Another customer mentioned an overbooking issue, where they had to wait for 50 minutes despite having an appointment. This reflects poor time management and customer service, as customers expect their appointments to be honored and respected.
Overall, while Z Nail Spa has strengths in its customer service, quality nail services, and convenience, there are weaknesses in terms of language barriers, lack of ambiance, and negative experiences with certain services. These weaknesses could affect the overall customer experience and should be addressed for improvement.
Best TL Reviews
Great costumer service! It was my first day there today I was greeted with a warm smile. The owners made sure everything was okay.
Jenni my nail lady was very nice and did a great job on my no chip manicure. I will be going back for sure!
I really enjoyed visiting this nail shop. My gf and I were visiting from out of town a needed to get our toes done. We called and they told us we could come right in with no wait. From the moment we stepped in the ladies greeted us and chatted with us!! The ladies in this shop are so personable and friendly. We told them whenever we are here visiting we will come here to get out toes done. They do a wonderful job on mani and pedi’s
This was my first time at Z nails and I don’t typically like changing nails places, but I had such a great experience here! Everyone was so friendly, and my nails turned out great! 10/10 will be back! Thanks Mei!
I know it looks like you are saving $15 or $20 with Groupon but the experience is the worst!! They don’t understand half of the things you are saying because there is only one main reception lady who can under and speaks broken English (if you don’t believe me call them right now to book an appointment before cashing in the Groupon) they are loud when they speak amongst themselves!! The ambiance is so bad !! No music no good fragrance! No happy faces and then it makes you question like was it worth saving those $20. I still went there second time and it was still the worst. There were people
Complaining coz they were over booked! One lady started putting on nail polish befor the manicure started and side will need $10 for manicure. I wouldn’t have written this review but when I visited 2nd time I was booked for arm waxing and the lady knew nothing. She measure my arm length and started cutting cotton stripes off a roller and then she started plucking my leftover hair with twizzler when I asked what is she doing coz it started bleeding like ligit blood and then she said she won’t charge me for the 1/4 arm she waxed !! I was so mad and feeling vulnerable. She once applied wax on my hand left to pick a call coz she is the only English speaking staff there!! It’s not worth saving $10 I promise!! Don’t waste your valuable hard earned money please
My wife went to get her nails done and asked for arm waxing; which they said they do.
Nails service was great, but she had a horrible experience waxing. The attendant poured hot wax on her arm and just left the room to attend to another customer and came back after a while!
The wax dried up, and she couldn't even get the wax off properly. So she started taking hair out one at a time using a pair of tweezers! Being a guy, I understand this is totally wrong.
Later, she said she could not do it and just wiped the wax. My wife was left with a sticky arm and a few bruises because of plucking. I decided not to create a scene there as my wife was in visible pain instead downvote here.
In the meantime, they kept a mother and 2 girls waiting for 50 minutes despite them having an appointment and being there on time.
Nail and massage service is good. But because of this bad experience we won't be visiting this place henceforth!
Found them on Groupon, and couldn't be happier with the price or service! My friend and I came in, they had us in a chair as soon as we got there. Super professional and extremely clean as well. And our nail tech, Emma, was the cutest! Super talkative and knowledgeable. The salon manager, Jameson, was so incredibly sweet and attentive! Even after he had to tell me his name a 7th time because I'm terrible at remembering names ???? but seriously, they've definitely earned my business and I'll be coming back anytime I need a new set!
Love the fact there open later then other nail salons in the area. I was turned away from a salon a half hour before they closed. I came here half hour before close and they accepted me and a few others that came after me.
I always have a good experience - I usually ask for May - they are all good at what they do! VERY GOOD SERVICE.
Place Pictures
Z Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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