Zen Nail Spa

+1 585-364-3232

650 Whitney Rd Suite A, Fairport, NY 14450 United States of America

Open Today: Closed

Quick Facts About Zen Nail Spa

Zen Nail Spa has a mix of positive and negative comments, indicating some strengths and weaknesses of the place.

Starting with the strengths, many customers mentioned the friendliness of the staff. Customers referenced having nice conversations with the nail technicians and specifically mentioned Kim as being very nice. This indicates that the staff at Zen Nail Spa is personable and creates a pleasant customer experience. Additionally, one customer praised Anna for her shaping skills, describing them as perfection. This suggests that the technicians at Zen Nail Spa have good attention to detail and are skilled in their craft.

Some customers also appreciated the overall cleanliness and ambiance of the salon. One customer mentioned that the salon was nicely decorated and clean. This shows that Zen Nail Spa pays attention to creating a comfortable and aesthetically pleasing environment for their customers.

Another positive aspect that was mentioned is the quality of the pedicure. One customer stated that their pedicure was fantastic and has held up well. This suggests that Zen Nail Spa provides good quality pedicure services.

Moving on to the weaknesses, one recurring issue mentioned by multiple customers is the rudeness of the staff. One customer reported that a lady at the salon was very rude to them because they didn't like their nails. Another customer mentioned that the employees seemed unprofessional and bizarre in their behavior. This indicates a potential lack of customer service skills and professionalism among some staff members at Zen Nail Spa.

Furthermore, there were complaints about the quality of the nail services. Multiple customers reported that their nails were not shaped properly and broke easily. One customer mentioned that their nails were redone and buffed multiple times but still looked bad. This suggests that there may be inconsistencies in the skill levels of the technicians and the overall quality of the nail services offered.

Price transparency was also an issue raised by one customer. They mentioned that Zen Nail Spa had higher prices than other places and did not inform them of this until after their nails were done. This lack of upfront pricing information can be seen as a weakness, as it can lead to customer dissatisfaction and a sense of being deceived.

Lastly, there were complaints about the responsiveness of the salon. One customer mentioned trying to call to complain but nobody answered the phone the whole day. This suggests a potential lack of effective communication and customer support from Zen Nail Spa.

In conclusion, the strengths of Zen Nail Spa include the friendliness of staff, attention to detail in shaping nails, a clean and nicely decorated environment, and good quality pedicures. However, the spa has weaknesses in terms of rudeness from some staff members, inconsistencies in nail quality, lack of price transparency, and poor responsiveness to customer complaints. These areas for improvement can impact the overall customer experience and satisfaction at Zen Nail Spa.

Best TL Reviews

Very rude to me bc I didn’t like my nails. The lady told me, if I don’t like, don’t come back. The nails, are not shape properly, and the nail quality is horrible they break very easily. I was upset, I spent so much money on something, I didn’t like. 75 dollars ????????

Very bad manicure. She had to re do and buff multiple times. I went back to get them fixed and they still look bad. Made an apt some where Else to get them fixed. Waste of 50 dollars. Very disappointed.

I had Kim. Very very nice lady and had nice conversations. Always have had a great experience here. The ladies are very nice and I have always had lovely nails done. I love their work!!!Highly recommend.

Had Kim? Only called ahead 15 mins but was able to squeeze me in for a quick pedicure. Was going on vacation soon to FL so I wanted my feet ready for sandal weather. She was very nice and we had a nice conversation. Lower leg massage was great. Salon was nicely decorated and clean. Will probably be back in the Spring when the weather starts to get warm.

Run from this place !!! Prices are a little more pricey than other places and they don’t tell you this until after your nails are done. They have people doing nails that do not know how to do them. I went a second time on my birthday and the lady hurt my skin around my nails with her tools. She even tossed my hands around like she didn’t care or like I was somehow annoying her while I sat in silence. Then she did not put a base coat on before my chrome powder which I paid extra for and it lasted less than a week. (I had to paint over them at home and it looked even more awful) Not only that but I paid extra for gel two times and they didn’t even cover my whole nail and they used barely any gel polish on my nail (1coat). The edges to my nails were slanted and at different lengths and when I tried to call back to complain nobody answered the phone the whole day.. go somewhere else trust me

The good: My pedicure was fantastic and has held up. The color selection for their regular nail polish is really great and the gal doing my nails helped me narrow down the correct color for my dip. The girl who did my nails was friendly and kind.

The not so good: When I entered this one woman working there (manager?) was like strewn about the spa chair and barely got up to greet me and was like what do you want? .... bizarre and unprofessional. Second, they didn't have the top coat for dip and used the same top coat they do for gel and just like gel my nails have chipped in less than 2 days. While it may have been cheaper than my usual place, it's not cheaper when you consider i needed to get it redone within 2 days.

First off Anna and her shaping skills are simply PERFECTION ???? I try to go every 2-3 wks. I get tons of compliments off her work. She’s the friendliest nail tech I EVER had.I have absolutely nothing bad to say. I went for a nail emergency once they didn’t even charge me. All the staff at Zen Nail Spa are pretty freaking dope.They really have a customer for life ‼️

My normal girl was not available but the tech I was given was great also.

Attentive and detailed oriented. Plus the foot and lower massage was good also. Pleasant personality and service. Told me business has been down a bit due to Covid 19. Good to support a home town business.