#1 Nails & Spa

+1 386-462-2110

15202 NW 147 Dr, Alachua, FL 32615 United States of America

Open Today: -

Quick Facts About #1 Nails & Spa

#1 Nails & Spa has received both positive and negative comments which highlight its strengths and weaknesses. In analyzing these comments, it is clear that there are several strengths and weaknesses that can be attributed to the salon.

One of the most significant strengths highlighted by the comments is the friendly and respectful nature of the technicians. Multiple customers mention that they had positive interactions with the staff, who were accommodating and considerate of their individual needs. For example, in one comment, a customer mentions that the technicians did a wonderful job on the nails of their client with physical challenges. This displays the salon's ability to provide a welcoming and inclusive environment for all customers, regardless of their physical abilities.

The consistency in pricing is another strength that customers appreciate. One customer mentions that they have visited the salon multiple times and have always been charged the same price for their services. This indicates that #1 Nails & Spa is transparent and does not engage in price gouging. Additionally, the lasting results mentioned by the customer further strengthens the perception of good value for the price paid.

The friendly atmosphere is repeatedly mentioned in the comments. Customers feel comfortable and enjoy the overall experience at the salon. Positive interactions with the staff contribute to this atmosphere, making it an attractive feature for potential customers seeking a relaxing and enjoyable nail salon experience.

Another strength mentioned in the comments is the quality of the services provided. Multiple customers highlight the great job done on their nails, mani-pedis, and dipped nails. This indicates that the technicians are skilled and knowledgeable in their craft, producing satisfying results for their customers.

However, there are also several weaknesses that have been expressed in the comments. One major complaint is the issue of overpricing. A customer expresses disappointment over the high prices, feeling that they did not receive the quality they expected for the amount paid. Another customer mentions feeling overcharged for a set of nails and even removing the polish themselves due to a lack of satisfaction with the service received. These comments suggest that #1 Nails & Spa may need to reevaluate their pricing strategy and ensure that it aligns with the value provided to customers.

Another weakness highlighted is the issue of long wait times and understaffing. Several customers mention having to wait for extended periods before being helped, and one comment even mentions waiting for two hours. This indicates a potential problem with the salon's operations and customer service, as excessive waiting times can negatively impact the overall customer experience.

A few customers also express dissatisfaction with specific services. One customer mentions that their dip manicure turned out to be acrylic nails, while another mentioned that their nails were thick and fat, unlike the desired outcome for dip manicures. This indicates a potential issue with meeting customer expectations and delivering the requested services accurately.

Another weakness mentioned is the attempt to upsell customers. One comment mentions that the salon always tries to upsell, which can be perceived as pushy. This approach may be off-putting to customers who may already have a budget or specific preferences in mind.

Finally, a negative comment highlights poor service quality, with the customer receiving a rushed and unsatisfactory manicure. This indicates a potential problem with time management and attention to detail by the technicians.

In conclusion, #1 Nails & Spa has various strengths, including friendly and respectful technicians, consistent pricing, a friendly atmosphere, and the ability to produce satisfactory results. However, there are areas of improvement to address, such as overpricing, long wait times, potential issues with accuracy in service fulfillment, and a pushy upselling approach. By addressing these weaknesses, the salon can further enhance its strengths and provide an even better experience for its customers.

Best TL Reviews

I brought my client to get a mani/pedi. She has physical challenges, the technicians were friendly, respectful and did a wonderful job on her nails. Excellent!!!

Kevin has done my nails twice and both times the price has been the same with lasting results! They are hardworking, kind, and never have they seemed pushy. They also spend time getting to know their clients and the atmosphere for me has been very friendly. Definitely reccomend!

Spent all day with my sister getting mani pedis and dipped nails. Super friendly and they done a great job on both. Will definitely be going back!!

This place is horrible! It’s super over priced. Never will I ever come here again, I waited two hours to get helped (I had to remove the polish myself off of my nails) sat there and finally got helped, then got charged 55$ for a horrible set. I wanted to cry when I left. Not only that, but she was rude when my friend wanted to change the type of nail she wanted because she didn’t want to pay 90$ for a plain white full set. I wish I would’ve read the reviews before I came here to waste my time and $…

Mani-Pedi day, absolutely love my designs by Rose! Thank you for such great service, every time I go! #Footballseason! ????????❤️

Did a good job for my pedi. But not my nails. Asked for dip and they told me they did dip but the powder they used said acrylic. They are thick and fat and LOOK LIKE ACRYLIC.

Disappointed because i wanted dip for a reason and now my nails won’t grow as good as they have been.

Prices are a bit high for what your getting. Under staffed so there is a little bit of a wait sometimes. But the pedicures are okay I guess. They always try to up-sale you!

I requested a manicure with dip powder. They applied the powder but that's it. They didn't trim or file my nails, work on the cuticles, apply lotion or anything else I would expect from a manicure yet they still charged the full amount. Honestly I think they were rushing to do multiple customers at the same time so they kept leaving and coming back but it led to very poor service and the worst manicure I've ever had. I will not ever go back.