Quick Facts About 5 Star Nails & Spa
Strengths of 5 Star Nails & Spa:
1. Excellent service: Many customers expressed their satisfaction with the service they received at 5 Star Nails & Spa. They mentioned being seated and attended to quickly, which is indicative of efficient customer service. Additionally, several customers praised the work of specific technicians and expressed their loyalty to the salon.
2. Relaxing experience: Customers appreciated the calming and relaxing atmosphere at 5 Star Nails & Spa. They mentioned feeling relaxed and comfortable during their appointments, which indicates that the salon prioritizes creating a soothing environment for their clients.
3. Fair pricing: One customer mentioned that they spent $50, including a generous tip, for a basic pedicure. This indicates that the salon offers reasonable prices for their services, making it accessible to a wider range of customers.
4. Friendly and polite staff: Multiple customers commented on the friendly and polite nature of the salon's technicians. This suggests that the staff at 5 Star Nails & Spa prioritize customer satisfaction and strive to create a welcoming environment.
5. Quick service: Some customers mentioned that they appreciated the salon's efficiency and quick turnaround time. This is a strength, particularly for individuals who are on a tight schedule and prefer an "in and out" service.
Weaknesses of 5 Star Nails & Spa:
1. Inconsistent service: One customer mentioned that they were not offered a beverage, while another couple that arrived later was offered one. This suggests a lack of consistency in the service provided, which can be seen as a weakness in terms of fair treatment of all customers.
2. Lack of attention to detail: Some customers expressed dissatisfaction with the quality of the service provided. They mentioned mistakes in nail art, nails not being shaped according to their preference, and polish falling off. These comments indicate that there may be a lack of attention to detail at times.
3. Inadequate communication: A couple of negative reviews mentioned issues with communication. One customer had to repeatedly instruct the technicians on how to do their nails, while another customer expressed disappointment with not being asked about nail color or how they wanted their nails styled. This suggests that there may be a need for improved communication between the staff and customers.
4. Painful experience: One customer mentioned that their experience at the salon was painful. They described the technician digging at their feet aggressively and using derogatory language. This indicates a severe lapse in customer service and professionalism, which can greatly impact the reputation and overall experience of the salon.
Conclusion:
5 Star Nails & Spa has several strengths, including excellent service, a relaxing atmosphere, fair pricing, friendly staff, and quick service. However, there are also some weaknesses to consider, such as inconsistent service, lack of attention to detail, inadequate communication, and instances of painful experiences and unprofessional behavior. It is important for the salon to address these weaknesses and work towards improving the overall customer experience.
Best TL Reviews
I had a great experience while I was here. I walked in at 6:45 on a Monday night and was seated right away and the pedicure started pretty quickly. I got a pretty basic one from what I can tell and Tammy did a great job! I have pretty ugly feet and toes and she just did her thing while making me feel relaxed. it felt so good, I might try to go every week! I don't have much experience with pedicures but I spend 50 bucks and that was with a generous tip!! The only reason I didn't give it a 5 star review is because another couple came in after me and was offered a beverage. I was never offered that.
5 Star nails and spa gets 5 stars from me.!! do is amazing. He’s the only one in Iowa I will let touch my nails. Been a faithful customer for 4 years. Technicians are all really polite.
This is my most fav nail salon in Sioux City. I've been to a lot of them here, but I always go back to this one. They're friendly, clean, and quick to get you in. Also they do fantastic work!
I want to let you know that I came in for a pdei and i was in the chair 10 min they were done . My feet were not scrubbed my nails got clipped I had to tell them to do my cuticles was not offered a drink had to tell them over and over how to do my nails I paid $25 for something my daughter could have done for me at home. I'm not satisfied with your services and will never come back or refer your services to anyone and the same thing happened to the friend I brought in with me . Absolutely outrageous. Couldn't even do the clear coat correctly
They are friendly and laid back. I'm a guy and love a good old pedicure. They offer drinks as a bonus
I was seated automatically. Wasn't asked about nail color and nails are cute and all but could have been more time spent as there's mistakes. Wasn't asked about how I wanted style to be such as squared regular almond shaped nothing. Asked if I could get something for mothers day and was shown ombre nails and the one I liked was done but not 100% way I wanted. More like 2% of what I wanted. Not reccomend much but if u want a in n out service this is the place.
This wasn't even 1 star. I walked in for a mani plus gel the man took me to his seat immediately and started filing my nails. Didn't say hi or offer me water nothing. He acted like he was pushing my cuticles back and cutting them he went so fast ans He did this about 3x. Then he applied the gel it's was the worst job I've ever had at the end of it all my nails had sections where there was no color, dents, the gel was coming up and almost looked like it was coming off. I told him and he filed 1 nail and fixed it. I had no more patience to sit there I just wanted to leave. The hand message was even painful. This place just wants people in and out to make money. The quality is horrible, the workers won't even talk to you, and to top it off the total was $28 when he seen my gift card he charged me $30. I would never go back even if u paid me this place is a joke. Please don't waste your money.
I’ve never had a bad experience before today, but wow it was bad. The guy dug and dug at my feet like they were personally offending him, and when I said that it hurt, said “yeah sure” and kept doing it. Then he proceeded to call me a derogatory term for a fat person at least three times. Needless to say I won’t be coming back. Also all of my polish fell off.
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5 Star Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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