Apache Tails Pet Salon

+1 480-671-7099

1075 S Idaho Rd Unit 214, Apache Junction, AZ 85119 United States of America

Open Today: -

Quick Facts About Apache Tails Pet Salon

Strengths:

Efficiency and quick service: One customer mentioned that their dog was groomed quickly and efficiently, which suggests that the salon is able to handle a high volume of pets and provide timely service.

Knowledgeable and friendly staff: Another customer praised the staff for being friendly and knowledgeable about grooming specific breeds, indicating that the salon has staff members who are well-trained and able to provide appropriate care for different types of dogs.

Good results and satisfied customers: Several customers mentioned that they were happy with the grooming results for their pets, suggesting that the salon is capable of delivering quality services and meeting customer expectations.

Good care for special needs pets: One customer mentioned that they informed the salon about their dog's bad back and the staff handled the pet with care. This indicates that the salon is attentive to special needs and takes appropriate precautions to ensure the well-being of pets with specific conditions.

Weaknesses:

Unprofessional and inconsistent service: One customer described the salon as unprofessional due to difficulties in scheduling appointments, inconsistent policies, failure to return calls, and rude behavior from the owner. This suggests that the salon lacks organization and professionalism in its operations.

Lack of communication and misinformation: The same customer mentioned that there was a lack of communication and misinformation from the staff regarding vaccination requirements, leading to a dispute with the owner. This indicates a lack of proper communication and coordination among the staff, which can result in confusion and inconvenience for customers.

Short-tempered and rude owner: Multiple customers commented on the owner's bad attitude, rudeness, and disrespectful behavior towards customers. This reflects poorly on the salon's customer service and creates a negative impression of the establishment.

Limited payment options: One customer mentioned that the salon only accepts cash, which can be inconvenient for customers who prefer to pay by card. While this may help keep prices low, it may restrict the salon's customer base and deter clients who prefer more convenient payment methods.

Incompetent front desk staff: Another customer complained about the front desk staff, describing them as incompetent and using inappropriate language. This suggests a lack of professionalism in the front desk operations and customer service.

Negative experience with owner: One customer mentioned a negative experience with the owner, who denied ever seeing their dog in the past two years. This indicates a lack of record-keeping and attention to detail, leading to a breakdown in customer trust.

Snooty attitude towards new clients: A customer expressed disappointment with the salon's attitude towards new clients, describing the staff as snooty and unwelcoming. Treating potential customers poorly can result in lost business and damage to the salon's reputation.

Overall, Apache Tails Pet Salon has some strengths in terms of efficiency, knowledgeable staff, good results, and caring for special needs pets. However, it also has several weaknesses related to unprofessionalism, inconsistent service, rude behavior from the owner, lack of communication, limited payment options, incompetent front desk staff, and negative experiences with the owner. These weaknesses can negatively impact customer satisfaction and the salon's reputation.

Best TL Reviews

Unprofessionalism at its finest. Very hard to schedule an appointment. I’ve left three messages since October. They will not call you back. They closed for almost 3 weeks in November due to holidays although I was calling well before then. The team members are inconsistent with information and policies. After speaking with the owner, he made me feel like he did not want to schedule me due to it being a month wait until their next available appointment. I agreed to the month wait as this is normal for this location. It would sometimes take 3 months with past bookings and he informed me that he doesn’t recommend that I wait because my dogs could have matting. What choice would I have if you don’t have any appointments until then and I’ve been calling for months? I mentioned I preferred their location because the rabies was not required and was willing to wait, and then he proceeded to argue with me that I made this up. But the proof was there, because there was no shot records on file and they had been seeing my dogs for six months or more. Prior to this incident it has always been hard to get ahold of them and schedule an appointment. The owner is short, rude and clearly is overwhelmed or not in the business of guest satisfaction. I wish him the best. I will be getting my pets records up to date which was hard with my work schedule and will be taking them back to PetSmart to ensure professionalism and proper scheduling. I’ve never known a company/business to want to push business and revenue away and want their clients to feel like a bother. Shot records aside, as I know companies have every right to required this, if his team misinformed me, then politely and professionally say that. This is clearly a mistake on your teams end by accepting unvaccinated pets for months yet I was called a liar indirectly. Definitely not good business, my friend.

Great Establishment my dog gets groomed very quickly and efficiently. Some folks don't like the fact that they only take cash but in reality to keep the low prices down then the credit card machine would make them up their prices. I don't mind going to the ATM before I go to pick up my dog.

front desk boy is the most incompetent person ever. doesn’t know how to schedule and calls people “f****ing stupid” more like him since he can’t do anything right. do not recommend

So I've taken my dog to this spot for the last 3 years she's been alive, The staff has been awesome, and great results everything is always good, so I called today, and the "owner" said my dog has not been there in the last 2 years and they have never seen us in the store ever.

They did great a great job on my little Coco.

I let them know that she has a bad back, so they handle her with great care.

Finally found a great place for all of my little ones needs ❤

A good job on my Morki Poo Bella. Bella was happy when I went to pick her up. She looked great. Price is a little than some places but staff was very friendly and knowledgeable about what Morki Poo should look like. I will definitely be back.

Don’t bother calling them. Rude on the phone about not taking new clients. I guess you can be snooty if your job is secure.

I'm giving it a two because the lady that did my dog's nails did a great job but the owner has a very bad attitude. I was told to be here between 7:30 and 8:00 for my dog's nails to be trimmed I got there at 7:40 and I was told I was late this man is very rude. He said next time be here at 7:30 there won't be a next time. Ill go to what a mess in Apache Junction.