BB Hair Salon & Supply LLC

+1 978-663-1880

131 Boston Rd #11, North Billerica, MA 01862 United States of America

Open Today: -

Quick Facts About BB Hair Salon & Supply LLC

BB Hair Salon & Supply LLC has both strengths and weaknesses based on the comments provided.

One of the main strengths of the salon is their ability to provide great service. Multiple customers mention that they have been going to the salon for several years and are always satisfied with the outcome. They leave feeling great with their hair looking excellent. This shows consistency in their quality of work and the ability to meet customer expectations.

Another strength is their affordability. One customer states that the salon is affordable, which is an important factor for many individuals seeking hair services. This can attract customers who may be on a budget but still want to receive professional hair care.

The salon also receives praise for keeping up with the new trends. This means that they stay updated on the latest hairstyles and techniques, which is important in the beauty industry. Customers appreciate being able to request trendy styles and having the salon deliver on their requests. This demonstrates their knowledge and ability to adapt to the ever-changing industry.

Despite these strengths, BB Hair Salon & Supply LLC also has several weaknesses based on the provided comments.

One major weakness is the lack of skill and professionalism shown by some of the stylists. One customer had a terrible experience where the stylist struggled throughout the process and did not know what she was doing. The stylist simply slapped gel and spray on the customer's hair and did not care about the outcome. This displays a lack of expertise and attention to detail, resulting in an unsatisfactory service for the customer.

Another weakness is the salon's poor time management. There are multiple instances where customers mention having to wait for a long time past their scheduled appointment time. This suggests that the salon does not properly handle their schedule or double books appointments. This can lead to frustration and dissatisfaction among customers who value their time. Additionally, the owner did not apologize or show any remorse for the inconvenience caused, highlighting a lack of customer service skills.

In addition, there are complaints about the quality of work in certain instances. One customer states that their daughter's hair was not evenly cut and it became difficult to style afterwards. Another customer had a crochet done, but the quality was described as horrible, with missing hair and loose braids. This demonstrates a lack of attention to detail and a failure to meet customer expectations in terms of the final outcome.

Lastly, some customers mention that the staff engages in excessive non-hair related conversations, which can be distracting and unprofessional. While this may not directly impact the quality of the service, it can create a negative environment and make customers feel less valued.

In conclusion, BB Hair Salon & Supply LLC has strengths in terms of their great service, affordability, and ability to keep up with new trends. However, they also have weaknesses in terms of the lack of skill and professionalism exhibited by some stylists, poor time management, poor quality of work in certain cases, and excessive non-hair related conversations among staff. These weaknesses can lead to dissatisfaction among customers and potentially impact the reputation of the salon.

Best TL Reviews

Great service! I have been going to BB hair salon for over 5 years and each time I leave feeling great! My hair always looks great, it's affordable and they keep up with the new trends! Highly recommend.

I’ve never had a worst experience at a salon I called this lady on the phone to ask her if she could do a slick ponytail on my hair she told me yes and then when I got there we started working on my hair The whole time doing my hair she looked like she was struggling she was just slapping gel in my hair and spraying it with got to be glued she didn’t know what she was doing and then when she added the extension on my hair she just slapped it on put in some bobby pins and didn’t even care how it looked and then had the nerve to charge me $220 I tried to tell her I wasn’t satisfied with what the outcome was and if she could try and fix it she just proceeded to add more gel and spray Needless to say I was very dissatisfied with my experience and won’t be coming back

I scheduled an appointment with this salon on a few days ago ; long story short I arrived there about 10 minutes prior to my 10 o'clock appointment Someone else walked in after me also booked for a 10 am appointment it looks like they double booked. I left because, the person assuming that she is the owner asked to do the other person's hair before she started mine (in other words I had to wait about an hour or so gas if she was doing me a favor!) This was my first time there ; I did not feel like a valued customer so I decided to leave (the owner showed no remorse and didn't even apologize ) if anything the other customer was apologizing for them... This was 15 minutes past my “scheduled” 10 o'clock appointment... I like to support local small businesses , but I value my time and will hope that in 2022 that this business will have proper time management etc! Respect your customer's time and learn how to properly communicate if there's a mishap etc...

Went for my biracial daughters first haircut. Had to wait an hour past our appt time as there is clearly poor planning with other appts- obviously braids take a long time on others. Then, she singled my daughters hair in the front which I did not ask for, I told her the length I wanted it. Her hair isn’t evenly cut anywhere. Now, it’s difficult for me to braid and style. Horrible cut! I’m so disappointed, will never go back!!!

My first time to this salon as well as my first time ever getting braids. Salon was recommended by my sister who has been several times for braids. The ladies are very nice and attentive. Katia did my hair and she did an awesome job. Would definitely go back if I decide to do braids again.

I was referred to the salon by a coworker. I called and got an appointment the next day. The woman who did my hair was very nice and polite. I got a crochet and the quality of the work was horrible! I wanted to like this salon as I said the woman was pleasant she even responded to me after I informed her how bad the quality was. I had missing hair in the back the braids were loose. The crotchet was not installed properly. I was unable to go back in so I took it as a lost which was not cheap, I would never return again or reccomend to anyone.

I love BBs hair salon, they always do an awesome job. There is often a wait but my hair always comes out looking great and healthy, worth the wait!!! I recommend this shop to all my friends

Sandra was the stylist I had my first visit. She was very attentive and took care of my natural hair. She understood and respected my opinion. She asked questions and did not assume. I had a blow dry and style. I got several compliments on my new style, as I never wear my hair straight. The owner and some of the staff talk too much [about non-hair related issues] in that place, but not sure what to expect [particularly on a Saturday] and when I hardly ever go to salons. I will probably return in a pinch, but my plan is to continue to care for my own hair. Thanks - Sandra!