Beauty Island

+1 301-749-1717

5209 Indian Head Hwy, Forest Heights, MD 20745 United States of America

Open Today: -

Quick Facts About Beauty Island

Strengths: 1. Helpful customer service: The store clerk was praised for answering questions about wigs and detanglers, and being patient with customers. This indicates that the staff is knowledgeable and willing to assist customers with their needs. 2. Dealing with disruptive individuals: The comment mentioned that an individual was being disruptive in the store, but the situation was handled with care and concern. This suggests that the staff is trained in conflict resolution and maintaining a peaceful environment for customers. 3. Wide variety of products: The store was described as plentiful, indicating that Beauty Island offers a wide variety of beauty products. This can be a strength because customers can find everything they need in one place. 4. Competitive prices: Although one comment mentioned that the prices were not specified, the comment indicated that the prices were worth a try if the products couldn't be found elsewhere. This suggests that the prices at Beauty Island are reasonable and competitive.

Weaknesses: 1. Feeling rushed and lack of time for customers: One comment mentioned that the workers don't have time for customers and that the cashiers are rushed. This suggests that the staff may not prioritize customer service and may not have enough time to thoroughly assist customers. 2. Argumentative male worker: Another comment mentioned that a male worker seemed argumentative. This is a weakness because it reflects poorly on the professionalism and customer service skills of the employee. 3. Store being described as junky: One comment mentioned that the store was plentiful but also junky. This weakness implies that the store may not be well-organized or clean, which can create a negative shopping experience. 4. Rude and dismissive attitude from staff: One comment described an encounter with an Asian man who was rude and dismissive towards a customer. Another comment mentioned unprofessionalism and lack of customer service. These weaknesses indicate a lack of respect for customers and poor training of staff members.

In conclusion, Beauty Island has strengths in terms of helpful customer service, handling disruptive situations, a wide variety of products, and competitive prices. However, there are weaknesses in terms of feeling rushed and lack of time for customers, an argumentative employee, a junky store environment, and rude and dismissive behavior from staff members. These weaknesses should be addressed in order to improve the overall customer experience and reputation of Beauty Island.

Best TL Reviews

Very helpful customer service. The store clerk answered my questions about wigs and detanglers. The cashier was patient. I had to go back and get an item. She continued my sale as well as helping others.

There was an individual that was being disruptive in the store and it was handled with care and concern.

Lots of stuff but felt rushed and workers don't have time for you. The male worker seems argumentative and the cashiers are rushed. Would have bought a few gifts but changed my mind. Store was plentiful and junky and may be worth a try if you can't find it anywhere else prices were $$$.

Went in to exchange a product my daughter purchased here three mins before I walked in the store. I was in the car when she went in previously. Encountered an Asian man up front by register. Asked him because he was standing there, where to find the product I wanted and he was RUDE and dismissive. Said no refund… But, I didn’t ask for a refund. Nor was I rude. I can READ the receipt that says store credit within 7 days. Asked again where I could find what I needed (tried to explain the product). He said “after store credit they show you” and waved me off. Hispanic cashier provided credit. Asked young African American female restocking near cash register and she told me I’d find it in 5. There were products there similar but not exactly what I wanted. Went over to wig consultant and she came from behind the counter to show me the product I needed (she understands customer service and deserves a 5), and is the only reason this store got a 2. I will never shop here again because I refuse to spend money in an establishment that makes money off a community they don’t respect!

Your staff was magnificent! She posed the appropriate inquiries regarding what I needed to be finished. She was mindful so as to acquire the right tone and utilized incredible procedure. The outcome was delightful and she styled my hair wonderfully after an ideal trim. I liked your assistance on that day, folks! Your Beauty shop was enthusiastically prescribed to all!

Online the hours say they close at 8:30p but they closed 15 minutes early. Hate that type of business.

They always have what I need…

Do not support this place worst so unprofessional

Brought a wig for $239 got a sale price which a

Was 100 off not bad!! Washed the unit with the recommend products from store even brought the unit back to the store for some assistance!!! Overall the hair quality was poor!! I was under the impression that the wig manager knew the brand of hair wasn’t right from the Comments I received from the staff members !! Like we have heard these complaints All month on these wigs !! With that being said the mangers should find better vendors!! Things happen But I keep It very professional With the Manager even wishing him the best of business !!! But I will not spend my money there ever again !! We need to support our own business because it’s very important to listen to the customer even compromising when the situation is right!! If I was given a better deal on another unit or even exchange I would have appreciated the service a little better !! But that didn’t happen!! I even traveled twice to the store and advised the manger of that !! Like I don’t live around the corner to support your business that could careless about the Costumer!! We gotta do better with supporting our own cause it’s a lot of black owned small business that would appreciate your money and service!! Just a little FYI