Beauty Stop

+1 803-936-9444

2371 Augusta Rd, West Columbia, SC 29169 United States of America

Open Today: -

Quick Facts About Beauty Stop

Beauty Stop Place is a beauty supply store that has both strengths and weaknesses, as indicated by the comments provided.

One major strength of Beauty Stop Place is the wide range of products they offer. Many customers praised the store for having what they need and more, with a good variety of beauty supplies available. This indicates that the store has a comprehensive selection that can cater to different customers with various beauty needs.

Another strength mentioned by customers is the decent pricing of the products. Beauty Stop Place is described as having reasonable prices, which is appealing to customers who are looking for affordable beauty supplies. This can be a major advantage for the store, as competitive pricing can attract more customers and encourage repeat patronage.

Additionally, some customers appreciated the friendly and helpful staff at Beauty Stop Place. People mentioned that the managers and other employees were nice, which contributes to a positive shopping experience. Friendliness and helpfulness from staff members can create a welcoming atmosphere and make customers feel valued.

However, despite these strengths, there are also several weaknesses identified by customers. One weakness is the poor customer service experienced by some individuals. Complaints were made about employees being rude, unhelpful, and condescending. This negative interaction can greatly impact customers' perceptions of the store and discourage them from returning in the future.

Another weakness mentioned is the lack of up-to-date and specialized products. Some customers commented that Beauty Stop Place does not carry newer, popular items that are in demand, such as lace front glue and wig elastics. This indicates that the store may not be keeping up with current beauty trends and customer needs. Offering a wider range of products and staying updated on market trends could help improve customer satisfaction.

Furthermore, one customer expressed frustration with the manager's refusal to allow a product exchange. This indicates a lack of flexibility and customer-centric policies, which can be a major drawback for any retail establishment. Good customer service includes accommodating reasonable requests and resolving issues in a satisfactory manner.

Lastly, one comment mentioned that the store would not disclose the specific brands they carry over the phone, insisting that customers visit the store instead. This lack of transparency can be seen as inconvenient and may deter potential customers from making the trip to the store if they are unsure if their desired brands are available. Clear and upfront information about product offerings can enhance the overall customer experience.

In conclusion, Beauty Stop Place has strengths in terms of its wide range of products, decent pricing, and some friendly staff members. However, it also has weaknesses in terms of poor customer service, limited product selection, inflexibility with exchanges, and a lack of transparency regarding the brands they carry. Addressing these weaknesses could help the store improve customer satisfaction and retention.

Best TL Reviews

Love this huge beauty supply in town. Very nice managers and decent price products!!

I bought gold hoop earrings. I’ve purchased others before and was always satisfied. I had a problem keeping them fasten. I took them back the young lady was extra nasty like I was trying to cheat her out of $100.00 earrings. She clamped the closure with pliers. I told her that had already been done and it would not stay secured. It would fall out my ear. She made a hump sound and went back to work. I went to the car because I am non-confrontational . I put them back on and the earring once again feel off. I went back in, and I approached a young man. I explained what was going on. He attempted to do the same thing I told him it didn’t work. He got agitated and the two employees spoke in their native language and walked off. I told them I was not trying to be difficult; I am 69 years old. I just want a pair of earrings that would stay in place. I didn’t like the treatment given. I chalked it up to Nasty service. I went to Amazon and found the earring like the ones I wasted my money on in this ungrateful place. I must say the elderly lady that sometimes work in there is nice. But the others two are just Nasty. . As a reminder to my self: for earrings go to Belk’s, Macys, J C Penny’s, or Amazon and stay out of places like this. I did report them to the Better Business Bureau, and I will report them to other agencies.

I’m originally from NY so the beauty supply stores up there are really of a high caliber. In the time I’ve relocated here I’ve patronized this particular store about five times. The quality of products sold are probably good for a starter location. Newer popular items (lace front glue, wig elastics, etc) are not offered I overheard a young lady inquiring if they sold wig elastics-Im sure she was creating a wig. She was offered a wig headband that is worn under a wig to keep it attached. Then was told”we’ll a headband is the same”. No sir. It is not. The owner is verrry condescending and has been politely put in his place all five times I’ve been there. I’ve doing my own hair off/on for about 25-30 years so I’m pretty knowledgeable on how-tos and what works for my hair. I’m sure if I don’t know how a product works I would ask-don’t just assume I don’t know what I am doing. Believe me, I am well aware a sponge brush is not going to work on a straight synthetic wig, but it WILL work on my short natural hair underneath. Don’t ask if the brush is for my son. I will be going back to beauty stop on Augusta or to King beauty. Or ordering on line from my hair store back home. Hair trends are constantly changing. To stay current you have to go to hair shows, beauty supply trade shows. Mostly, you need to listen to your customers.

Call this business to ask if they carry a particular product. After telling me they had 3 brands, he wouldn't tell me which ones they carry. He told me to visit the store. If I visit and do not like the brands you carry I still will not purchase them. I have shopped here many times but the last few years the customer service has not been the same.

THIS SALON IS THE BEST I'VE ATTENDED! THE FRUITS IN THE PEDICURE WATER IS SO PAMPERING!!! THE TECHNICIANS ARE VERY SKILLED, AND QUALIFIED!! IT IS SO INTRIGUING THAT THE MEN ARE SO EXCELLENT WITH THEIR CRAFT. VERY UNUSUAL, BUT HIGHLY ACCEPTED!! THIS IS THE PLACE SC TO RELAX IN YOUR ME TIME, GIRL SPACE !!!

Always have what I need and more. Great prices friendly and helpful staff.

I tried to exchange a product and the manager would not let me. The item was purchased on the same day. He was very rude and belittling. Do not patronize this beauty supply store. We keep them in business and at the very least he could be respectful.

i he always going here and i never have a problem????