Mary's Nails & Spa

+1 501-321-2720

3539 Central Ave, Hot Springs, AR 71913 United States of America

Open Today: -

Quick Facts About Mary's Nails & Spa

Strengths: 1. Quality work: Many customers praised the salon for the beautiful job they did on their nails. Nancy, in particular, was highlighted for consistently delivering great results. This indicates that the salon has skilled technicians who provide high-quality services.

2. Efficient service: Several customers mentioned that they were taken in right away, even without appointments. This shows that the salon can accommodate walk-in customers and efficiently manage their time to minimize waiting periods. Quick service is a valuable asset, especially for customers who have busy schedules.

3. Professional and friendly staff: Customers commented on the professionalism and friendliness of the staff at Mary's Nails & Spa. This positive interaction helps create a welcoming atmosphere and contributes to a positive overall experience for customers.

4. Good customer experience: Multiple customers emphasized their satisfaction with the services they received, stating that they were happy with their nails. This indicates that the salon consistently delivers on customer expectations and provides a positive experience.

5. Skilled nail technicians: The salon was praised for its skilled technicians, as evident from the positive comments about the dip French nails and the fixing of a problem nail. Having skilled technicians is important to deliver high-quality services and maintain customer satisfaction.

Weaknesses: 1. Inconsistent service: While some customers were happy with their manicure and pedicure experiences, others expressed disappointment. One customer noted that the polish was on their skin, indicating a lack of attention to detail. Another customer mentioned receiving a rushed and sloppy job. These comments suggest inconsistency in the level of service provided by the salon.

2. Lack of attention to detail: The customer who mentioned the polish being on their skin and the top coat not fully covering their nails highlighted a lack of attention to detail. Providing a thorough and meticulous service is crucial in maintaining customer satisfaction.

3. Rude customer service: One customer had a negative experience while trying to make an appointment. The staff member displayed a bad attitude and asked unnecessary questions. Rude customer service can leave a lasting negative impression and drive customers away.

4. Crowded environment: Although not directly mentioned as a negative aspect, one customer noted that the business was very crowded. A crowded environment may lead to increased wait times and potential difficulties in providing a calm and relaxing atmosphere for customers.

5. Distance from Oklahoma City: A customer mentioned that they would visit more frequently if the salon were not so far away. The distance can be considered a weakness in terms of attracting customers who may be unwilling to travel long distances for their nail services.

In conclusion, Mary's Nails & Spa has several strengths, including quality work, efficient service, professional staff, good customer experience, and skilled nail technicians. However, there are also weaknesses, such as inconsistent service, lack of attention to detail, rude customer service, a potentially crowded environment, and the salon's distance from certain areas. Addressing these weaknesses can help further improve the overall customer experience and ensure continued satisfaction.

Best TL Reviews

Nancy always does a beautiful job. I've tried a few other salons just for the different experiences, never been as happy with my nails as I am here at Mary's salon ???? ty all so much

I went in today and they took me in right away. I got dip French nails and was pleased with the results. I don’t remember his name who did them but I’m gonna definitely coming back.

I had a basic manicure and pedicure. My pedicure was done well, the gentleman took his time doing a good job. The lady did not she was rushed not doing a good massage and once i got home and really looked my nails over I noticed that the polish was on my skin, did not get good coverage with the color and could see where the top coat was not covering my nails in others. They were not busy so not sure why she was in such a hurry and did such a sloppy job.

I just got a Spa pedicure from Ty and it was officially the best pedicure I've ever gotten. I had one problem nail, he took great care and completely fixed it. Great massage . Business was very crowded but I walked in and immediately got started. Everyone's very nice and professional!

I've never been so offended before with a business. I called to make an appointment for this week 9am. She puts me for Mon after telling her this week. Then she cooked up an attitude and badgers me about why I needed an appointment. Thanks but no thanks I'll take my business elsewhere. The most rudest encounter feom a business I've ever witnessed.

First time I've ever had a pedi that actually relaxed me and made me feel good. The lady that did my pedi was very gentle with my feet and made me feel great. She was very through, and took her time. That is what I like is when they take their time and make you feel good. Thank you for the relaxation therapy.

The absolute BEST manicure I’ve EVER had! I came here on my honeymoon and wanted to get my wedding nails off, I wasn’t happy with them back at home (in Oklahoma)

Mary was unbelievable!

Very gentle, very precise, and made me feel so much better about showing my nails off!

If it weren’t such a long drive from okc to hot springs I would come every single time!

Best place in Hot Springs to get mani/pedi. Meghan and Nancy are the best. Always happy with my nails.