Bella Napoli

+44 1743 245105

Bella Napoli, 42 Castle St, Shrewsbury SY1 2BW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Bella Napoli

Bella Napoli is a Shropshire-based Italian restaurant that has received a mix of positive and negative comments from customers. Based on the comments provided, there are several strengths and weaknesses that can be identified.

One of the strengths of Bella Napoli is the quality of their food. Multiple comments mention the delicious taste and excellent quality of their dishes. The comments describe the pizza as the best in Shropshire and highlight the fresh ingredients, homemade bread, and excellent pasta. The lasagne is particularly praised for its lightness and perfect tomato sauce. The creamy Gorgonzola pasta is also commended for its nutty flavor and perfect cooking. Additionally, the Chianti wine and the gelato dessert receive positive feedback for their complementary flavors and rich taste.

Another strength of Bella Napoli is their friendly and attentive staff. Customers appreciate the kind and attentive service, with no waiting times between courses. The staff is described as welcoming and engaging, providing a warm and hospitable atmosphere. The fact that the staff remembered a customer's birthday and added a sparkler to their dessert shows a level of attention to detail and customer care.

Furthermore, Bella Napoli is commended for its location and the opportunity to support an independent restaurant. One customer specifically mentions their desire to support local businesses, and Bella Napoli provided a convenient and enjoyable option.

However, there are also some weaknesses identified by customers. One customer expresses disappointment with the food quality and standard of service. They describe the food as watery and lacking flavor. They also mention that the manager was rude and disrespectful. Another customer echoes this sentiment, stating that the food was shocking and overpriced. They also criticize the customer service, describing it as woeful.

Additional weaknesses include comments about the lack of proper cooking for some dishes. One customer mentions that the mushrooms could have been cooked more, and another customer describes finding raw egg in their calzone. These instances highlight inconsistencies in food preparation and quality.

In conclusion, Bella Napoli has several strengths, including the quality of their food, friendly staff, and support for local businesses. Customers praise their authentic Italian flavors, homemade bread, and attentive service. However, there are also weaknesses in terms of food quality, consistency, and customer service. These comments indicate that Bella Napoli may have room for improvement in certain areas. Overall, it is important for potential customers to consider both the positive and negative feedback when making a decision about dining at Bella Napoli.

Best TL Reviews

Absolutely the best pizza in Shropshire. Many thanks.A taste sensation. Can't wait to for our next visit. Many thanks. Very friendly.Lovely proper coffee which stayed hot till last mouthful. ????♥️

Cheesy garlic bread was on super fresh dough, definitely home made, bruschetta was really fresh and we suspected the bread was home made too.

Lasange so fresh and light, beautiful layers of pasta, the tomato sauce was perfect. Clean plate club.

The Penne Gorgonzola E Noci was Creamy, nutty aftertaste, very light and still fillings with a deep flavour with the tang of gorgon zola, pasta cooked perfect Al dents

For Wine, we chose a bottle of the Chianti. Which was soft, fruity and beautifully complimented the savoury meals especially the lasagne.

For dessert I had a single scoop of the

Gelato, Salted caramel, which was decedant and rich with enough salt to balance it perfectly.

My husband's Cheesake was light but rich with crisp base that had delicious nutty aftertaste and the lemon wasn't overpowering at all.

Staff were kind and attentive, we were never left between courses or waiting for attention.

They even realised it was his birthday, due to a loud video call where his mother bleted happy birthday at the top of her lungs, and put a sparkler in his dessert!

A must visit for authentic Italian food in Shrewsbury!

Wanted to support an independent restaurant business whilst working and stopping in Shrewsbury Town Centre. Called in a few places and was told they had stopped serving food at 6pm!!! So how can i support? So happened to call by chance at

Bella Napoli opposite M&S (on Castle Street) What a lovely friendly welcome, lovely waitress, owner who took the time to engage and very delicious food. Would absolutely recommend

Absolutely ridiculously outrageously poor service. I was here a month ago, with my wife and we were appalled at the standard of food that came out of the kitchen. I was a chef for 14 years and I could make something 100 times better with my eyes closed. There was more water in the food than in the sink. The manager rude and disrespectful to our table. We expected some sort of gratitude to being served water on a plate.

Firstly, I’d like to say that I’m not one to leave negative reviews, however I was so l was disappointed this evening that I feel I need to let others know of our experience.

My husband, Dad and I went for a post Christmas meal after a really good meal at Bella Napoli a few Christmas’ ago. The starter was okay, my husband had prawns which he said were nice. My Dad and I had the mushrooms which were okay, but could have been cooked a little bit more.

The main course was a massive disappointment. My dad had penne arrabiata which was watery, I had penne salmon which was literally pasta, a bland cream sauce and the tiniest bit of salmon. My husband had the calzone which initially was nice, although flat, until he reached the raw egg in the middle.

The waitress was nice enough however, she was clearing plates whilst we were still eating, then sat with someone who I assume was the cook having a chat, ignoring her guests.

My dad and I decided to not have a desert, given the disappointment up to that point. My husband had a lemon cheesecake which was okay, however I had ordered another glass of wine which never arrived.

Overall, I could cook a better meal at home. So to go out for a nice dinner and leave £100 down and still hungry (we’re currently cooking chips!) is very upsetting. I absolutely support local businesses, however please don’t waste your money here.

Woeful customer service and manager is nothing but rude. Some of the food we ordered was shocking and incredibly overpriced. The only Italian thing in this place was the name. Do yourselves a favour and go somewhere else it's not worth your hard earned money.

While some eateries in Shrewsbury have gone down in quality and even closed, Bella Napoli retains its unique charm and atmosphere, with superb food at reasonable prices. Their pasta is a revelation compared to store bought, and the various flavourings are exquisite. There's always a lovely vibe there with friendly and accommodating staff. For me, the icing on the cake is the music -gentle piano jazz at just the right level - you can listen actively to it if you wish, or hold a conversation with your partner without having to yell yourself hoarse, as happens in too many restaurants (and even shops!). It makes for the perfect dining experience - relaxed, luxurious ad delicious. Molto bellissima! :-)

On point Italian food and warm hospitality!

The food, presentation and people just screamed Italian.

The seafood stew is generous and taste great.